Did not process my sample within the 7-10 day timeline. Still not back and looks to be more like 20 business days. Now I have to pay for a follow up with consultant costing me £270. Ample time when no... See more
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See what reviewers are saying
Excellent service from start to finish. I ordered a Lateral Flow Test but then due to a change in government policy had to switch to a PCR. Peplobio amended my order and refunded my first charge immed... See more
CRUELLY SCAMMED by PEPLOBIO and their criminal partner AGTESTING (see horror stories on TP) who book their tests . 2 day results received 11 days later. MASSIVE DISTRESS TO MUM and family who ha... See more
Company replied
Peplobio were very helpful and efficient. We had ordered flow tests only to find the rules had changed and we needed PCR tests. They very efficiently refunded the flow test and posted PCRs to us ins... See more
Company details
Written by the company
Providing rapid Covid-19 PCR and Lateral Flow testing for the travel, business and healthcare industries. Highest standards in quality - operating in accordance with ISO 15189 guidelines.
Contact info
Parkshot House, 5 Kew Road, Richmond, TW9 3LF, London, United Kingdom
- 01483685190
- info@peplobio.co.uk
- peplobio.co.uk
3.1
Average
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A very quick and effective service
I used the government web site of approved test suppliers and selected LateralBio (peplobio).
They were very professional with the services, supplied the tests next day and kept me updated via emails with full instruction on how to carryout the tests.
Having carried out the test it was relatively easy to input the data and had confirmation very quickly.
An excellent service at a competitive price.
November 16, 2021
Unprompted review
Great efficient service
After problems with other similar providers , we have moved to peplobio. We’ve now peplobio a few times now, not had any issues, very fast and efficient service.
November 9, 2021
Unprompted review
Reply from Peplobio
Hello James,
Thank you so much for your amazing review!
We are constantly trying to improve to more than satisfy our customers expectations, we are thrilled to hear we provided an efficient service to you.
We hope you use our service again.
Still no result after 48rs
Promised result within the hour now 48 hrs and nothing. I've emailed and reply said.... don't worry, technical issue that is being sorted. Still nothing. Emailed again. Waiting for reply.
What did I pay for? Just a reference no. to satisfy UK passenger locator form. They've pocketed my money. From a practical point of view I'm no better off than using NHS LFT.
October 29, 2021
Unprompted review
Reply from Peplobio
Hello,
Thank you so much for taking the time to post a review, we value customer feedback. We are really sorry to hear our communication was less than ample. Could you email info@peplobio.co.uk? I would like to take a look at your order and obtain further details since we are constantly striving to provide excellent service. We are happy to refund your order in full.
We apologise for any inconvenience caused!
Ordered 4 got 3
Ordered 4 tests for when we got back, only to find one test is missing. It's Friday and they will send it out on Saturday so it would arrive on Monday, well after the 2 day test.
October 29, 2021
Unprompted review
Reply from Peplobio
Hello,
Thank you for taking the time to leave a review, we apologise your experience with us was unsatisfactory. We are constantly trying to improve our service and we really value your review.
Apologies for the shipment mishap and the subsequent impact on the late test completion.
We have fed back your review to our fulfilment team so this does not happen again.
Did not send the reference number in…
Did not send the reference number in the required time. Now we are home the promised email which was supposed to arrive within the hour has not arrived 48 hours later. Money for nothing, they are just sending out the same kits you get for nothing from the NHS and not doing anything else.
October 29, 2021
Unprompted review
Reply from Peplobio
Hello Fran,
Thank you so much for taking the time to post a review we value customer feedback and we are sorry your experience was disappointing. We are also sorry to hear our communication was below standard, this is unusual.
Would it be possible to email info@peplobio.co.uk? I would like to take a look at your order and obtain further details. We are confident we can make it up to you. We would be happy to process a refund for you.
Sorry for any inconvenience caused!
Promised certificate in one hour now 48 hrs still no certificate
Reference took 27hrs not the 24hr stated as flying the next day were getting concerned.
Expecting delivery from Royal Mail but received an email advising delivery from a fulfilment house that did not refer to either, Peplobio nor LateralBio nor Royal Mail.
Submitted test / photo and onscreen message stated would get result (?) "within an hour".
It is now 48 hrs FORTY EIGHT hours since submission. Have tried phoning and sent emails chasing.
Email received yesterday stating would receive certificate by end of day............
Sent further two emails today no response, no certificate...
My wife returning this weekend - using another company.
October 28, 2021
Unprompted review
Reply from Peplobio
Hello,
Thank you so much for taking the time to post a review we value customer feedback as we are constantly trying to improve upon our service!
I am sorry to hear your experience with us was unsatisfactory, this is very unusual. Would you be able to email info@peplobio.co.uk? I would like to take a look at your order and obtain further details. We would be happy to refund your order in full.
Sorry for any inconvenience caused!
This is such a poor covid test…
This is such a poor covid test provider. Does not send reference for plf straight away. Can’t contact them on the weekend. Should have stated this upfront before I had purchased.
Edit:
A few days after having a back and fourth via e-mail, I’d noticed that the e-mail with the reference number was from a different email address which hotmail identified as junk. It was not an unreasonable assumption to make-that since I was receiving emails from their customer service, I should have received all communications. Note to self-always check junk box.
They had provided a refund and therefore I have adjusted the review accordingly.
October 23, 2021
Unprompted review
Reply from Peplobio
Hello,
Thank you so much for taking the time to post a review we value customer feedback as we are constantly striving to provide excellent service.
I am sorry to hear our communication was less than ample, this is very unusual.
Could you email info@peplobio.co.uk? I would like to look at your order and obtain further details. We would be happy to refund your order in full.
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