If you buy from their website they will automatically enrol you in a subscription without making this clear and it is impossible to cancel through their platform. Their practices leave a very bad tas... See more
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See what reviewers are saying
Amazing experience, wish I did it sooner. Easy to navigate and use the website, fast delivery, no plastic packaging and most importantly, plastic free gum. Aesthetically pleasing packaging, modern, cl... See more
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I wasn't expecting much, having tried other products that disappointed me, but it's a pleasantly nice product. You actually enjoy sucking it, rather than the urge to bite right away. Will certainly b... See more
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We enjoy Peppersmith mints and buy the mixed flavours selection. These normally arrive in a sturdy cardboard box without additional packaging. The box will go through the letterbox so there's no need... See more
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Company details
Written by the company
Founded in 2010, with the aim of creating healthier, more natural, sustainable mints and gum, we have now sold close to 20 million packs worldwide! // BETTER MADE, BETTER FOR YOU: Our mints and gum are sweetened with 100% plant based xylitol to help keep teeth healthy. They are full of actively good, naturally derived ingredients. No chemical nasties or animal derived junk. // 100% PLANT BASED XYLITOL: Yes, that's right, we only use xylitol to make our mints and gum taste nice and sweet. We know that it sounds a bit funny, but it's actually a clever little ingredient that helps keep your teeth healthy by clearing away bacteria and plaque in the mouth. Even better news, it comes from trees and plants. Hooray. // REAL PLANTS NOT CHEMICAL PLANTS: When it comes to the other ingredients in our mints and gum, we like to steer clear of stuff like artificial colours, flavours or preservatives. That's why we use proper British mint and real Sicilian lemons to make them taste so great. Plus we use tomatoes to give our strawberry pastilles their nice pink colour. // SUGAR FREE AND LOW CALORIE: Luckily, the xylitol that we use to replace sugar in our products has 40% fewer calories than sugar itself. This means that in a whole pack of Peppersmith mints there's only 36 calories. Plus, xylitol has a low GI of 7 so is suitable for diabetics too. // NO ASPARTAME. NOT NOW. NOT EVER.: Aspartame. That nasty artificial sweetener that's in lots of diet fizzy drinks. We don't need it to make our mints and gum taste good and neither do you. // BACKED UP BY SCIENCE: Don’t just take our word for it, we’re endorsed by lots of dentists across the UK and the Oral Health Foundation. We are also approved by the European Food Safety Authority who have done lots of studies on xylitol and teeth. // OUR MISSION: We pride ourselves in trying to be a sustainable as possible. This is not always easy but where we can choose a more sustainable option we will. We are not perfect but we are trying hard to protect this planet we call home. If you have any requests or suggestions regarding our packaging please do let us know.
Contact info
Peppersmith HQ, 9 Discovery Way, TN21 0GE, Horam, East Sussex, United Kingdom
- 020 8788 2080
- hello@peppersmith.co.uk
- peppersmith.co.uk
3.8
Great
685 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product and service, but limited shelf life.
Firstly, I like this product, and have been buying it for years, usually from a shop. My order turned up promptly and was well packed. I have to give less than full marks here however as the best before date is only October 2023 and I’m never going to use all that chewing gum before then!
April 23, 2023
Reply from Peppersmith
Big thanks for being a loyal Peppersmith lover over the years and also for taking the time to give us your feedback on your most recent purchase. We’re sorry we didn’t quite hit the mark this time on meeting your expectations. If you feel you won’t be able to polish off all 12x packs of Peppersmith before October and you do have any left after the BBE date – the good news is, unopened confectionery is good to eat up to 12 months after their BBE date would you believe! As long as you keep it in a safe spot. Hopefully this helps a little bit for now but do drop us a call and we’ll be happy to help further on the phone - 0208 788 2080.
💚
Team Peppersmith
They’re the best !
April 6, 2023
Reply from Peppersmith
Woohoo! And so are you, thank you for sharing your love of minty delights.
Your Peppersmith Team 💚
Great product and prompt delivery
April 13, 2023
Reply from Peppersmith
We love it when a plan comes together 🎉
Your Peppersmith Team 💚
Peppersmith is the best product and brand in its space
Peppersmith continues producing quality and healthy products, thanks for being a unique brand in the UK.
April 2, 2023
Reply from Peppersmith
Wow what a super review 😍 Thanks so much for your kind words.
Your Peppersmith Team 💚
Still not received
From experience I know I like the product but I can give only 1 star as the order has yet to arrive 9 days after placing it. The confirmation of dispatch was received only after 5 days. I can’t see Peppersmith being THAT busy. Nice that business is SO good.
March 29, 2023
Reply from Peppersmith
Hi David, I'm so sorry it has taken Royal Mail longer than anticipated to get your order to you. I can see from the tracking details that they did try to deliver today and that according to their notes, no one was home. Regardless, the delivery service we requested was Royal Mail 48, and like you say, you'd have hoped they would have attempted delivery long before now. I'm going to reach out to you directly to see what we can do to put this right - hopefully we can!
These mints are way to small
These mints are way to small. Do not last long in the mouth. Extremely disappointed especially at the price. David Bowler.
March 27, 2023
Reply from Peppersmith
Hi David, so sorry to hear you feel the mints are too small. We are always looking for ways to improve on what we do and offer, and your feedback is appreciated. I have passed this on to our product development team.
Reply from Peppersmith
Yay! Thank you for the lovely review! We hope you enjoy your minty treats as much as we do!
Reply from Peppersmith
Excellent! Thank you for letting us know, it is appreciated! :)
Reply from Peppersmith
LOVE Xylitol! Well our toothy pegs do. Thank you so much for taking the time to review us, we really appreciate it... :)
The mints are way to small
The mints are way to small, and do not last very long in the mouth. Extremely disappointing especially at the price.
April 3, 2023
Unprompted review
Reply from Peppersmith
Hi David, we are sorry to hear you were disappointed by the size of our mints.
We take your feedback on board and will keep it in mind for future product development.
Your Peppersmith Team 💚
Delivery and product up to expectation
March 17, 2023
Reply from Peppersmith
🎉 Pleased to hear it! Thank you for letting us know!
Keep enjoying our minty delights.
Your Peppersmith Team 💚
Although pricey
Although pricey, this is an excellent chewing gum which I have ordered before.
March 18, 2023
Reply from Peppersmith
Thank you for ordering again and for sharing our love of mintiness.
Your Peppersmith Team 💚
Reply from Peppersmith
So pleased to hear it! Spearmint has been very popular.
Thank you for sharing the love.
Your Peppersmith Team 💚
Lovely! (Peppermint gum)
Great gum! It had a lovely taste and wasn't too strong.
March 26, 2023
Unprompted review
Reply from Peppersmith
Thank you! Your teeth will thank you too!
Your Peppersmith Team 💚
Reply from Peppersmith
Happy you - happy us! Enjoy our minty delights.
Your Peppersmith Team 💚
Plastic free packaging and great product
March 16, 2023
Reply from Peppersmith
Thank you for noticing, we are rather proud of our range of minty freshness.
Your Peppersmith Team 💚
Amazing experience
Amazing experience, wish I did it sooner. Easy to navigate and use the website, fast delivery, no plastic packaging and most importantly, plastic free gum. Aesthetically pleasing packaging, modern, clean, simple. Ordered a lot to keep me stocked up, will definately be doing it again until they are stocked up in the high street.
February 13, 2023
Reply from Peppersmith
What a glowing review! Thank you very much! We hope you enjoy your selection of Peppersmith products.
Your Peppersmith Team 💚
Arrived safely and as described thank…
Arrived safely and as described thank you. We love these little mints.
March 15, 2023
Reply from Peppersmith
Excellent! We love it when a plan comes together. And great things do come in small minty packages. 😉
Your Peppersmith Team 💚
Reply from Peppersmith
😊 Such kind words! Thank you so much!
Your Peppersmith Team 💚
The best chewing gum
I have a standing subscription with these. They never fail and the products are great
March 13, 2023
Reply from Peppersmith
Yay! Thank you for the glowing review. We’re very happy you are enjoying your minty Peppersmith experience.
Your Peppersmith Team 💚
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