Shoes are exactly as described. Shipping took longer than I expected. From what I could tell the shoes originated from stock in London and I'm in the North East of England, so it really only should ha... See more
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AVOID - Don't waste your money unless you don't mind having fake trainers. Bought some Nike Air Jordans for my son that took about 5 weeks to arrive - no reply to messages left asking for proper track... See more
I ordered air Jordan 1s from perfect feet’s and only after reading the reviews I thought the worst. One they would never arrive or two, if they did, they would be fakes. Also the tracking didn’t work... See more
Company replied
Purchased some Nikes at a much cheaper price than normal retailers which was great. Unfortunately it took over two weeks for delivery as they came from overseas, which wasn’t stated on the site as was... See more
Company details
Written by the company
Perfect Feets aim to retail footwear & trainers at best discounted prices with best customer service & money back guarantee.
Contact info
United Kingdom
- perfectfeets.co.uk
2.9
Average
104 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks for getting the shoes here on time.
Thank you for getting the shoes we ordered for our grandson. These arrived 2 days before his birthday
which was yesterday. He is delighted with the shoes and told me they were so comfortable. I think he will be wearing them for a long time but they are not allowed in school.
July 22, 2022
I received my order yesterday and i am…
I received my order yesterday and i am very disappointed and angry with the nike 720's as they are FAKES !!!!!! Paid nearly £150 and waited 3 weeks.
July 22, 2022
Unprompted review
SURELY THIS IS ILLEGAL??
AVOID - Don't waste your money unless you don't mind having fake trainers. Bought some Nike Air Jordans for my son that took about 5 weeks to arrive - no reply to messages left asking for proper tracking or update on delivery. Finally arrived and I sent them to be authenticated - they failed. THIS COMPANY IS SELLING ILLEGAL COUNTERFEIT GOODS. I am disgusted and hundreds of £'s out of pocket now, which I can't afford to lose. Although their offices are shown as London & Anaheim, California i think they're a Chinese rip off factory. STAY AWAY
July 21, 2022
Unprompted review
Great price and excellent service
Great price and excellent service. Read some bad reviews, but communication was good and hane no complaints.
July 20, 2022
Unprompted review
Great service.
July 19, 2022
I wouldn't order again from this company absolutely the worst company I've had dealings with and am still waiting for my trainers 3 weeks later
I wouldn't order again from this company
July 17, 2022
Item as expected
Item as expected. Took a couple of weeks to arrive however, communication was excellent and arrived on time.
July 17, 2022
We have been waiting 3 weeks and still…
We have been waiting 3 weeks and still haven’t heard anything we have tried emailing and calling with no response completely disappointed
July 14, 2022
Reply from Perfect Feets
Mr., Crenshaw, we have done everything on our own but since the royal mail is on strike we can't do anything except request them for the delivery since we are in talks with a new courier company hopefully soon we will sort this issue out.https://www.bbc.com/news/business-62038927.
Thank you
Dispatch/ Delivery extremely slow…
Dispatch/ Delivery extremely slow ordered 25 th June took a week to dispatch then arrived 14th July.
Quite rude response when contacted customer service
July 14, 2022
Ordered 24th June still not received!
July 14, 2022
Reply from Perfect Feets
Ms., Wilkinson, we really apologize on behalf of our organization but this issue is from the royal mail delivery service and we have checked your tracking details and found that your parcel will be delivered on Monday 18th July.
Still haven't got the trainers!!
Still haven't got the trainers!!! FROM 24TH JUNE TO THE 13TH JULY!!! NOW!!!!SHOP IS A JOKE!! DON'T SHOP THERE!!!!
July 13, 2022
Reply from Perfect Feets
Hi Graham! One of the main reasons for this is that the Royal Mail is suffering from strikes and disruptions these days. Therefore, due to the decrease in the number of employees, deliveries are being delayed.
We just want to inform you that your tracking has also been updated yesterday, you will receive your parcel within a few days.
https://www.bbc.com/news/business-62038927
Thank you
Delivery is awful ordered on the 25th…
Delivery is awful ordered on the 25th June and still waiting and todays date 13th July! Not happy as was a birthday present for my son
July 13, 2022
Reply from Perfect Feets
Hello, Kirsty! We have checked your order details and found that your parcel is received by your postal office today and you will receive your trainers on Monday 18th of July.
Thank you
DON'T SHOP AT THIS COMPANY!!!
DON'T SHOP AT THIS COMPANY!!!
COMPANY IS A JOKE!!! 3 WEEKS NOW AND STILL WAITING!!!
July 8, 2022
Unprompted review
Rubbish
Rubbish
Trainers never came no one to talk too
Silly chat line you keep going round in circles
Won’t use these agin
July 7, 2022
Reply from Perfect Feets
Hi Cassie
well we could not find your order as you have ordered by this name and you have not mentioned your order number also so if you want to deescalate this issue kindly reach us at sales@perfectfeets.co.uk
Liars
Liars, that's all I can say about them.
They told me my parcel has been dispatched from UK so I waited almost 2 weeks and get nothing. When I told them I want my money back I got no answers. After few weeks I received a message saying a pallet of their goods stuck in the customs (how's that?? they sent it from UK, aren't they?!).
Finally I reported that case to my bank and got my money back. Never saw shoes I bought...
July 6, 2022
Reply from Perfect Feets
Well AK could not find your order or any mail by that and you didn't mention your order number also so kindly reach us at sales@perfectfeets.co.uk to resolve this issue.
Won’t be using this online store again
Absolutely useless, I would advise anyone not to go near this online business, shop elsewhere. I ordered air max plus TN’s metallic copper from their website, paid using Klarna, I asked on their online chat if the item is authentic, which they confirmed it was. I had first payment go out of my bank, as it’s a credit agreement it shows on your credit file, I received several emails, confirming order, received order, order being processed, I received an email that order was being dispatched, and then a few days later I received an email saying order was on the way to me, and yet within 3.5 hours later on same day I received an email at 19.00 hours, saying I quote “ I tried but your product is not available I’m sorry but your order has been returned. If I want to change to a different shoe that’s ok.”
I mean “HELLO” it takes you 4 days and after sending emails that my product is being picked and dispatched to then say we can’t get you order.
After receiving refund through Klarna, 3 days later, I look on their website and the item is still being advertised.
Absolutely useless, I have brought off eBay, item has been authenticated and I have now received with no issues.
Lesson learnt, online shopping “ BEWARE “ a lot of businesses need to sort them selves out still.
July 5, 2022
Reply from Perfect Feets
Hi Lance Swatland
sir, i have mailed you about the issue the warehouse didn't report to us about the out-of-stock shoe so we were unaware of the situation but now we are and clearly, we have done anything wrong to you so you do not have the right to write a review.
Good response
I raised an order by mistake and had to cancel. The team were really helpful and agreed to process my refund straight away.
July 2, 2022
Unprompted review
Jordan 1 Grey
The. Trainers are amazing came in 2-3 weeks and they arrived today there in such good condition and so comfy
June 30, 2022
Unprompted review
Great customer service!
Great customer service!! I paid for a Jordan se mid earth but it turns out that delivery was in 14 days so I decided to cancel it and ask for a refund. They helped me efficiently and promised me that the process will only take 2 to 3 working days but I had the fund the funds back the next day which is really great.. I would highly recommend
June 27, 2022
Unprompted review
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