Perfect Sleep Beds Reviews 104

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

AVOID AT ALL COSTS - scam. I ordered a bed and order confirmation said 3-10 working days for delivery. I’ve tried emailing the company twice (no response) and tried phoning the number on their web... See more

Rated 1 out of 5 stars

Getting really worried, bed not arrived, very difficult to contact seller except via Amazon. They claimed it delivered when not. very little info given, absolutely no tracking given, they say they... See more

Rated 5 out of 5 stars

Fast delivery and Facebook messenger team were happy to help with my questions on expected delivery day. Delivery driver arrived nice and early. Bed is great quality for the price and was easy to asse... See more

Rated 1 out of 5 stars

Bed was ordered at the end of October. Contacted on 1 November by text for delivery on 2nd. There was a bombarent of texts asking me to confirm delivery. I advised that the time they could deliver wou... See more

Company details

  1. Bedroom Furniture Store

Written by the company

Perfect sleep beds is part of the Alexandra Beds Group, a family run business that has a rich history of over 30 years' manufacturing experience in the bedding industry. We supply all over the UK, from hotels to B&Bs to student accommodations. All our products are made to order and we cater to all ours customers needs We offer modern divan beds, footboard beds, storage bed, ottoman beds, velvet beds, plush beds and more


Contact info

2.2

Poor

TrustScore 2 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Difficult to get hold of customer…

Difficult to get hold of customer service as they did not answer phone nor respond to messages. The wrong fabric bed was delivered to me and although order and delivery was quick and the bed seem really good value it was the wrong fabric and colour sent. It was quite frustrating to arrange collection of the bed or get a refund. The bed is blocking my corridor and still not collected.

July 14, 2022
Rated 5 out of 5 stars

Lovely bed

Lovely bed, with good customer service.
We ordered a bed online, even if we had an issue I can tell we are very happy as it’s been corrected in a very professional manner very quick.

July 6, 2022
Rated 3 out of 5 stars

One man delivery. Don’t expect too much!

The delivery time was accurate, I didn’t wait very long for the time slot given. The problem I had was the driver did not bring the bed to my home, as he said he is only supposed to bring it to the first door which is the main door to the estate. There were two entrances to my estate I could use to acces my home, but the driver doesn’t have a trolley so didn’t want to walk that distance which is understandable. I had to ask a neighbour to help me bring it to my home. There is only one man, so if you order from this company and don’t live on a main road where the door is right there you could be stuck. I worry for single women, people with disabilities and the elderly. Don’t expect too much from them. They do the bare minimum.

June 15, 2022
Rated 4 out of 5 stars

Excellent product

Excellent product. Easy to put together.
Only downside is they deliver to the door and not inside the house.
I had it on my driveway until I could get help getting it in.

June 10, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service from a fantastic…

Fantastic service from a fantastic company. Ordered on a Tuesday and delivered within 2 days.

Rang me to confirm order to ensure everything is correct and booking in of delivery was smooth and efficient

May 19, 2022
Rated 5 out of 5 stars

Great

The bed is very nice and good quality. Initially ordered a Silver plushed velvet, however recieved silver crushed velvet. The service I got was very good, they apologised and tried to book in another delivery to send the correct colour. Later came to a conclusion that I was happy with the crushed velvet; which then the company gave me £50.

May 17, 2022
Rated 5 out of 5 stars

Bed is sturdy and strong and the…

Bed is sturdy and strong and the headboard is great as a feature

Great customer service from Clive, confirming order and keeping us updated in regards to production of bed, booking in delivery.

May 12, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look