Ordered in May 2020. I was told there was delays due to Covid and I would receive my order soon. Its now December 2024 and I’m still waiting on my order 👍🏻considering how long I’ve waited, these mus... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Don’t use this company unless you want to throw money away. My experience is the same as everyone else’s. I have been waiting over a month for my order. They are fobbing me off with excuses of delays... See more
The product received was fake. I purchased Opalescence mint 15% from this company, I have been using the same brand and strength for years with fantastic results but this was the first time using Perf... See more
My honest rating is actually zero stars but unfortunately that's not an option here. When I ordered an item from Perfectsmile six weeks ago they took my money immediately. However a month and a half... See more
1.4
Bad
48 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All was fine for me
It’s very odd the reviews are either excellent or appalling. I had to wait longer than I expected but I received a prompt reply to my email and an explanation. My order was placed during the COVID-19 pandemic which inevitably delayed the process. My Optident bleaching gel arrived and although I had my doubts when I read the negative reviews I was very pleased with the service.
June 29, 2020
Unprompted review
STAY AWAY
STAY AWAY. I ordered on the 4th Jun as a Standard First Class delivery. 22 days later I still haven't received it.
The business is not UK based!
June 26, 2020
Unprompted review
Absolutely horrendous
Absolutely horrendous. I write this review on the 16th of June, I paid for an item on the 26th of May including £3.95 next day delivery.
The guy, doesn’t reply to emails frequently can’t clearly handle of business or workflow or even customer requests. Do not order from this business
June 16, 2020
Unprompted review
Do not order
Do not order. Not based in UK despite web address indicating it is. Product never arrived and no refund. No contact number to talk to anyone. Suspect a scam site.
June 12, 2020
Unprompted review
Please DONT order from here
Please DONT order from here! Product never arrived, iv been waiting over 2 months. Iv sent multiple emails and so many that you start to realise they are all automated. They refuse to give me a refund buy sending me the same message about sending out a new product. And they have used the pandemic as an excuse for things not arriving. Nothing iv ordered during the pandemic has taken more then 8 days ! It’s been over 2 months ! I NEVER write reviews but I think it’s disgusting they are not refunding me ! Which also makes me think it’s not a really company. Don’t waste your money!
June 11, 2020
Unprompted review
My first order didn't show up due to…
My first order didn't show up due to global pandemic. I contacted Perfect smile after waiting quite some time and got a reply from Madison to say they would send out a new delivery. The customer service was excellent and my parcel arrived very promptly to the UK. I am now using the product and only on day 3 and can see a huge difference all ready! I will most definitely purchase again. Thank you Madison for being so helpful.
June 10, 2020
Unprompted review
Good communication and service in these…
Good communication and service in these difficult times. Cheers,Aled.
June 6, 2020
Unprompted review
Great costumer service
Great costumer service. I received my package, everything was great and the lady (Madison) answering all my email questions everyday was super helpful and kind. Recommended for sure.
June 3, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.