Performance1 Auto Parts Reviews 359

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Placed an order on May 22: Order #32280. Silence since then. Voicemail has been full since May and zero replies to my email requests for information. Will be contacting my credit card company to... See more

Company replied

Rated 5 out of 5 stars

I had nothing but positive experiences. Ordered in person and online. Shipping was fast and friendly delivery service. High quality car parts. My car runs better. Great hidden gem in Toronto, they hav... See more

Rated 1 out of 5 stars

Absolute bullsheet company. Ordered parts middle of may this year, order number #32193 changed status to awaiting shipping, nothing no follow up from them or anything, tried emailing them 3 times, can... See more

Rated 1 out of 5 stars

Ordered running boards on June 17,2022 cost $432. Still never received my order and after 100 phone calls and 20 emails still no response from Performance Parts . Order # 32875. Avoid these scam artis... See more

Company replied


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2.7

Poor

TrustScore 2.5 out of 5

359 reviews

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Rated 1 out of 5 stars

Ordered 6/21

Ordered 6/21, status changed to Awaiting shipment. No working phone and no response to email.

I just tried a little something.... asked them to help me with ordering as card won't go through and need help getting order to go through.... maybe they'll reach out.

What I think this company does is take orders, then they order from China at 1/3 the price we pay, and it takes forever.

I live in Buffalo, 85 miles from their door. Gonna road trip it soon......

July 11, 2022
Unprompted review
Rated 1 out of 5 stars

Order 32420 scam 631$ headlights

Order 32420
Performance truck and auto is a scam , I will periodically post reviews till they pay me back my 631 dollars. They stole my money in may and did not ship my parts lying that it’s “ coming from their USA warehouse “ a warehouse that exists only in their criminal minds. Do NOT BE LIKE ME! Check trust pilot before buying from these miscreants who literally will rob Peter to pay paul . I want my money back ! They will never pick your calls or reply your emails, send tracking they do not actually exist as a business. If you buy from them you have yourself to blame

July 9, 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

We have issued the refund, but it does say "Refund Pending" not sure what is causing that, did you cancel your credit card? if the refund does not show up in 2 business days, please contact your credit card company to reverse it.

Rated 1 out of 5 stars

Order#32766

Order#32766, I ordered a bumper for my truck a month ago. No tracking number, no one answers the phone, no one answers emails. I want a full refund, or I’m going to report your company as fraudulent to my credit card company.

July 8, 2022
Unprompted review
Rated 1 out of 5 stars

Order #32664

Order #32664
It has been over a month and am yet to get any info about how to track my item. it is very disappointing as I have emailed and tried calling number but it keeps saying voicemail is full. I will like to get an update about my order and if I cant get my refund back. Poor customer service overall.

July 7, 2022
Unprompted review
Rated 1 out of 5 stars

Brutal purchase

Order 30818. Absolutely the worst experience dealing with this company. Gong show. I received the wrong lights which were cracked and returned to them and have been ghosted since. Multiple emails and no response. I had to get credit card company involved to pursue getting my money back. Do not deal with this company. Poor service and communication since buying in March. 2 months later still waiting for credit on my card.

July 4, 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

All our orders dated May-August have been inaccessible as our payment processing platform was compromised and we had no access to it ! this is why we were unable to to confirm which orders were sent out to our customers , we managed to refund lots and lots of orders that we were sure they did not receive thier items, the others we cannot refund because we can no longer access the platform so we advised those woe did not get their orders nor did they get refunded to do a chargeback with their ccredit card company, we have since used a very reliable payment processing platform and this issue wiill not get repeated ! hope that helps.

Rated 1 out of 5 stars

Order #32470

I would just like a refund, but can’t seem to get ahold of anyone. No phone or email is working. Do you only reply on this review site? This is shady AF. Anyway, email me a return label and send me a refund so I can return the parts I don’t need.

July 4, 2022
Unprompted review
Rated 1 out of 5 stars

I placed an order for side mirror on…

I placed an order for side mirror on may 14th and still never got any information on tracking. Tried to call multiple times and no answer. I really wish they could just answer or give a refund for my order.
Order number 32115

July 2, 2022
Unprompted review
Rated 1 out of 5 stars

This is the worst company I ever dealt…

This is the worst company I ever dealt with no responsibility or ownership. I want a refund. I live in 30 min from your fake shop. You guys are crooks and scammers. Please for my truck and car ppl out here do not use this scam website. There insta is fake too

July 1, 2022
Unprompted review
Rated 1 out of 5 stars

Really wish I would have read these…

Really wish I would have read these reviews before buying because I am now in the same boat. Took my money over 2 weeks ago, won't email back and also can't get a hold of them through phone at all. Will definitely be reporting fruad to my credit card company if not refunded in the next day or two.
Order #32854

June 30, 2022
Unprompted review
Rated 1 out of 5 stars

I want a refund please

Hi, placed order on June 17th Order number is 32871…..have not heard back from anyone, no emails, no answering phone calls….rings then goes to a busy signal…..I want a Refund now please, refund my credit card right away….or else I will report this…please refund Soon. Thank you
You still have not answered I am going to report this on Monday for Fraud....ok so it’s July 11th and I checked and no refund …..so I am reporting this….
As of August 13, 2022 no refund yet ….ordered June 17th……

June 30, 2022
Unprompted review
Rated 1 out of 5 stars

Order #32380

Order #32380
I have called numerous times, one ring and says mailbox full. Sent 3 or 4 emails and nothing back. I am fed up this company is trash and terrible at customer service.
I would like a refund on my order, or i will be going into bank and reporting fraud. Not impressed do not use this company for anything.

June 30, 2022
Unprompted review

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