Period Mouldings Reviews 

30
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Superb products.Highly recommended. We purchased 18 linear meters of Eskdale picture rail.Quality was far superior to what we’d viewed at well known building merchants etc. Kept informed regardi... See more

Rated 1 out of 5 stars

My client purchased from here for me to fit in a renovation they were having done. 30 years as a professional joiner and in all that time I have never seen such poor quality skirting as received fro... See more

Company replied

Rated 1 out of 5 stars

Untrustworthy Having cancelled an order - immediately after placing it due to unexpected lead time - the company informed me they could only send refunds by cheque. They sent a cheque, spelling my... See more

Rated 5 out of 5 stars

Another perfect order, refurbishing an old Victorian house. Now on my third order in 6 months. Quality good, great communication. No issues at all. And more orders to come their way as we progress rou... See more

Company details

  1. Decoration and Interior Design Store

Information provided by various external sources

Buy period timber mouldings from Period Mouldings. Expert wooden craftsmanship creating period skirting boards, architraves and more. Specialists in stunning Georgian, Victorian, Edwardian and Contemporary architraves and skirting boards.


Contact info

3.4

Average

TrustScore 3.5 out of 5

30 reviews

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3.4

All reviews

(30)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID

AVOID.

I bought just under £500 worth of mouldings from them in late 2018 and had to raise a chargeback with my credit card to resolve the issue two months later.

My experience included delayed delivery times, lack of communication from Period Mouldings and the delivery company, and when the delivery company did finally show up, it was only a partial delivery and - the best part - the part they did deliver was wrong: it was unprimed even though we ordered primed.

I would not recommend periodmouldings.co.uk to anyone.

October 1, 2021
Unprompted review
Period Mouldings logo

Reply from Period Mouldings

Hi Alex,

I am afraid that we have no knowledge of the information you have listed in your review.

We have not had any chargebacks in our business for the last 3 years – which is data we can easily look at via our current merchant services company – so I am not sure why or how this would have occurred.

We always deal with customer issues (and if credits are required) in a manner which means if things go wrong we rectify them, and look at what we can learn to ensure that these do not reoccur.

We generally send a hand written cheque to ensure that all customers know that we have reviewed the issue, taken time to understand it and, not just processed a credit card refund without even considering how we can learn from this.

Finally, in terms of time taken to voice your complaint (up to 4 years) I am surprised that you would now choose to pen a negative review especially as we have had no other correspondence from you.

Regards
Period Mouldings

Rated 2 out of 5 stars

Pricing on website is not up front

Pricing on website is not up front. When you get to checkout, VAT is added on, delivery is extortionate, and lead time is at least a fortnight. Should look to their competitors with regards to being up front about these costs and lead time on product pages.

September 21, 2021
Unprompted review
Period Mouldings logo

Reply from Period Mouldings

Hi Ben,

We are disappointed that you feel that the cost of the items is not clear.

We have hundreds of customers every month that understand our charges and most of trade customers are able to recover the VAT as predominately we sell to businesses.

In terms of delivery costs, these are commensurate with the weight and size of the products that we deliver. As a business do not profit from the delivery service with only two companies in the UK able to carry our products.

These companies have increased their charges steadily over the last two years and we have been advised that this will continue. The cost we charge includes the wrapping, packaging to a standard that will not see the product damaged, a charge for the weight and size and a mandatory customer flat charge regardless of how many items are delivered. Hence the flat rate can often increase the overall cost for single lengths to a level that is not aligned per length to someone taking more quantity.

In terms of delivery we produce all goods to order and that means we have to ensure we can in the current marketplace actually get supply of timber. As we grow, which we have done year on year for 10 years, we of course purchase greater timber volumes, but in 2021 where everyone is having issues with timber supply and timber prices have increased by up to 100%, we have to be able to quote delivery times that we can achieve given the fragility of our current supply chain and their ability to deliver on time.

We currently quote up to 14 days unless we have stock available in which case we can ship products to customers within 3 days of placing the order. However, orders are often completed sooner so we do not disappoint or upset any installation plans.

Kind Regards
Period Mouldings

Rated 5 out of 5 stars

Brilliant Service

This company is the best, I have recently ordered some skirting from them and unfortunately when it had arrived, the skirting was not primed as was originally requested.

It took one phone call, the person who I spoke with dealt with the matter immediately and professionally.
Within two days, I got the skirting delivered, mind you I am based in london and they are up north.

Mistakes happen, but its how a company assures you and resolves the issue that matters the most.

The quality of the wood products and the range they have, its exceptional. We will be using them again on our next house move.

Thanks

March 23, 2021
Unprompted review
Rated 1 out of 5 stars

Poor quality stock

Poor quality stock. Our joiner had a terrible time trying to match skirting and architrave, over 50% of our order was warped or had twisted. customer service dont answer phone. ridiculous turnaround later suggested for new items (you have to pay for the return of any damaged items) once contact was made.
I fully understand now why there is no review link on their website after reading trustpilot reviews will not be buying from them again.

November 30, 2020
Unprompted review
Period Mouldings logo

Reply from Period Mouldings

Hi Brettski,

I am afraid that we cannot find your order on our system & we have looked through our issues log but cannot see any problems that have been communicated. If you could email enquiries@periodmouldings.co.uk we can further investigate and discuss the matter in detail with you.

Kind Regards

Rated 1 out of 5 stars

Price rise!

called up to discuss purchasing a large amount of skirting and was informed they were currently very busy due to covid- looked again the day after and price has gone up 4 pound per metre! decided to shop elsewhere, what a shame as their products looked great

November 19, 2020
Unprompted review
Period Mouldings logo

Reply from Period Mouldings

Hi Lee,

We have checked our price increases for the last 6 months and at no time have we raised prices by £4 per metre.

We have not raised our prices across the whole range since the beginning of November when timber prices rose over 15% in the run up to Brexit. We also do not have a quote on our system for yourself unless it is listed under a different name.

If you could send through more details to enquiries@periodmouldings.co.uk then we can investigate further and discuss the matter with you.

Kind Regards

Rated 1 out of 5 stars

My client purchased from here for me to…

My client purchased from here for me to fit in a renovation they were having done. 30 years as a professional joiner and in all that time I have never seen such poor quality skirting as received from Period Mouldings. Inadequate and poor packaging/shipping resulted in damaged board ends, clearly they'd got wet at some point too.
A lot of extra time was needed to fit and rework to bring up to a presentable finished standard.
One to avoid in my humble opinion, I've seen better quality out of B&Q!

September 22, 2020
Unprompted review
Period Mouldings logo

Reply from Period Mouldings

Hi Stephen,

We are disappointed that you feel that the products did not meet your expectations. I can however assure you that we use unsorted timber and take our quality of product very seriously.

I would be grateful if you could advise me of the client name so that we can investigate this fully. We have internally investigated our emails and returns log on our couriers but in the date range of two weeks before we do not have any damage reports.

If you could send through more details to enquiries@periodmouldings.co.uk then we can look into this further and discuss.

Kind Regards

Rated 3 out of 5 stars

Nice picture rails and architrave but arrived damaged

Ordered picture rails and architrave. Lovely patterns in good quality pine. However, picture rails arrived damaged at ends due to improper packaging. Architrave also arrived wet and warped as a result of being in the back of a DX delivery van that had been transporting water (guess what, the container burst). Order arrived incomplete. Contacted customer service, which to be fair was very responsive. They immediately replied and said they would send out two replacement lengths or picture rails, one to replace the damaged length and another to complete my order. These lengths arrived fine but were shorter than the ones I’d originally ordered.

If you aren’t going to paint your architrave or picture rails, might be worth requesting PM don’t use a thick black marker to mark the wood for where they cut the lengths - this is very visible and will only be covered by paint or a very dark stain.

It’s a real shame that wood that is ultimately very nice is improperly packaged and transported. I paid £50 for delivery, which is a joke considering the service I received from DX.

June 9, 2020
Unprompted review
Rated 1 out of 5 stars

Untrustworthy

Untrustworthy

Having cancelled an order - immediately after placing it due to unexpected lead time - the company informed me they could only send refunds by cheque. They sent a cheque, spelling my name incorrectly, then informed me they would balance transfer. Two weeks later this has still not happened. Do not use.

March 4, 2020
Unprompted review
Rated 5 out of 5 stars

I bought skirting

I bought skirting, architrave and picture rails from them. The lead times were good and it is a good quality of product backed up by responsive customer service.

When an item was damaged in transit it was replaced immediately with no fuss.

I would recommend them.

January 14, 2020
Unprompted review
Rated 1 out of 5 stars

Do not use!

Took over a month to deliver after a number of chasers and it turned out that they took the money and did not make the order, delivered to the wrong address, delivery was 50% damaged and over a month and a half later did not return the money and ignoring requests for a refund. Shambles, do not use!

October 7, 2019
Unprompted review

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