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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the cleansing balm and facial oils, for their quality and effectiveness in improving skin health and appearance. Many people highlight the positive impact on their eyelashes and eyebrows, noting increased growth and improved condition. The delivery service is consistently described as fast and efficient, with products arriving sooner than expected. However, some customers experienced issues with certain products, particularly the lash serum, reporting blurred vision, stinging, and irritation. A few people also mentioned that the lash oil was unpleasantly thick and had an off-putting smell. Additionally, some reviewers were disappointed by the lack of clear instructions for mask products and issues with a referral discount code.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the lash oil for... See more

Quality

Consumers find quality to be positive, with many praising products like the cleansing balm, facial oil, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I emailed straight after placing my order realising there was a promo for free lash oil on orders over £30 and I hadn’t placed it in my basket - I was helped very quickly and my lash oil turned up the... See more

Rated 5 out of 5 stars

I love this brand!!😍 I have very sensitive skin and I'm allergies to most fake metallic bracelets and jewelries but my skin had no issues with this one!!🥰 It's also rather cheap and makes up for a g... See more

Rated 5 out of 5 stars

Found this company on instagram and really like the creators and the heartfelt reason for starting the business in the first place. I’ve been trying to find a serum to use on my eyebrows that is mo... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the cleansing balm- it takes off my makeup so well, feels so silky and smooth on my skin and most importantly, doesn’t feel like I’m using any harsh chemicals on my face. It feels supe... See more


Company details

  1. Health and Beauty Shop

Written by the company

Isobel Perl is a waterless skincare brand creating indulgent daily rituals for skin and mind. Each product is thoughtfully formulated using natural, concentrated ingredients that are gentle, effective, and designed to elevate everyday self care. We believe skincare should feel like a moment of calm, not a chore.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

499 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, speedy delivery. Too early to say if I've seen any difference in length of lashes, but definitely no irritation to eyes or skin.

April 22, 2025
Rated 5 out of 5 stars

Great products and customer service

Shoutout to Paige for quickly arranging for an item to be sent out after I received my order and there was an incorrect item included.

Really appreciated and always enjoy supporting small businesses, with a good ethos and lovely products.

April 9, 2025
Unprompted review
Rated 1 out of 5 stars

Skin cleansing balm

I really wanted to like the product but unfortunately my skin broke out into rash :(

I have emailed in but the lady is calling it skin 'purging' instead of an allergic reaction which the doctors have said it is. Thanks for looking into the issue and appreciate you guys trying to help with this.

March 22, 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Nimmy,

I’m really sorry to hear you didn’t have a positive experience with PERL, and that our product may have caused irritation.

Please do email us at hello@perlcosmetics.com with more details and a photo if possible—we’d love the chance to look into this and make things right for you.

Wishing you all the best,
Isobel | Founder @ PERL

Rated 5 out of 5 stars

The lash oil is nourishing and…

The lash oil is nourishing and moisturizes. I used to put castor oil on my lashes and it was so heavy. I found it didn't do much for growth. I love the Perl lash oil. Adds volume and length to my lashes.

December 13, 2024
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi T J,

Thank you so much for your lovely review! I’m so happy to hear you’re loving the lash oil and noticing added volume and length — especially after switching from castor oil.

We worked hard to create a lightweight, nourishing formula that really supports healthy lash growth, so it means the world to hear it’s working for you.

Thanks again for your support! 💛
Isobel | Founder @ PERL

Rated 5 out of 5 stars

amazing products and the kindest team on earth!

I’m beyond grateful for the Perl team, they were so helpful when the post had lost my package and tried everything they could to help me while being the kindest people!

When I finally got my products they exceeded my expectations, I’ve had eczema for the past 22 years and always felt sad that I could never get out of the shower and do a skincare, so these are way more than products for me, they are a confidence booster and make me so happy and giggle of excitement in front of the mirror!
I have the hair, lash and face oils and cannot recommend them enough, natural and made with so much love make all the difference!

Thank you Perl for making girls like me feel confident and loved <3

March 23, 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Jessica,

Wow — thank you so much for this incredibly kind review. It honestly means the world to us to hear how much your experience with PERL has meant to you. I'm so sorry your order went missing initially, but I’m really glad it got sorted quickly — and even more thrilled that the products have exceeded your expectations!

Knowing that they’ve helped you feel confident, excited, and cared for — especially after your journey with eczema — is exactly why we do what we do. You’ve reminded us of the true impact skincare can have, beyond just the skin.

Thank you for your trust, your kind words, and for being a part of our community 💛

With love,
Isobel | Founder @ PERL

Rated 2 out of 5 stars

Nourished and moisturised eye lashes…

Nourished and moisturised eye lashes after use however the oil when warmed by the skin runs into the eyes and stings quite a bit, saw very little improvement in the length of the lashes just felt in better condition

January 7, 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Julie,

Thank you so much for your honest review — I’m thrilled to hear your lashes felt nourished and in better condition, though I’m sorry you experienced some stinging and didn’t see the length improvement you hoped for.

Stinging can sometimes occur if there’s any skincare residue left on the lashes before application, as it can mix with the oil and seep into the eyes. We always recommend applying the lash oil to clean, dry lashes to help avoid this.

As our formula is hormone-free, it’s designed to condition and strengthen lashes naturally over time, rather than unnaturally enhance growth — so results can vary from person to person depending on your natural lash cycle.

If you’d like to chat more about your experience or have any questions, please feel free to reach out to us at hello@perlcosmetics.com — we’d love to help.

Best wishes,
Isobel | Founder @ PERL

Rated 5 out of 5 stars

Smooth and easy transaction

Smooth and easy transaction. Quick shipping and delivery time. Only been using the product for about a week so will update on that after some time using

February 17, 2025
Isobel Perl logo

Reply from Isobel Perl

Hi Danielle,

Thank you so much for your lovely review! I’m really glad to hear your order arrived quickly and smoothly — that’s exactly the experience we always aim for.

We’d love to hear how you get on with the product once you’ve had a bit more time to use it, so definitely keep us posted!

Thanks again for your support 💛
Isobel | Founder @ PERL

Rated 1 out of 5 stars

Bad reaction

Sadly, as others I have red swollen eyes after first use.

March 1, 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Julie,

Thank you for taking the time to leave a review. I’m truly sorry to hear about your negative experience.

Could you please send an email to hello@perlcosmetics.com with a photo of the issue? We would be happy to provide a full refund for the product.

Best,
Isobel
Founder, PERL Cosmetics

Rated 5 out of 5 stars

Love this brand

Love this brand, amazing products, great shipping, amazing value for money

February 17, 2025
Isobel Perl logo

Reply from Isobel Perl

Hey Eleanora,

I'm so glad to hear you love PERL! This has made my day :)

Best,
Isobel
Founder @ PERL

Rated 2 out of 5 stars

not a good for for me

Sadly, the lash oil is not for me. i used a small amount before bed and woke up with swollen eyelids. tried again the next night with an even smaller amount...still woke up with swollen eyelids. Can't comment about the effectiveness of eyelash growth as I can't continue to use it. Had high hopes for this product! sad that there is an ingredient that my eyes cannot tolerate.

February 17, 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Deborah,

I’m so sorry to hear that the lash oil didn’t work for you and that you experienced irritation. We always want our customers to have the best experience with our products, so we’d love to look into this further for you.

Please reach out to us at hello@perlcosmetics.com, and we will be happy to find a resolution for you.

Best,
Isobel | Founder @ PERL x

Rated 2 out of 5 stars

I loved the idea of this product but disappointed

I loved the idea of this product. But the hair oil just makes your hair so greasy that you can’t use it everyday. Then the eyelash oil, basically the same product, just slowly seeps into your eyes for hours after you put it on. Won’t be a returning customer. Feel slightly miffed that I fell for the Instagram adverts

December 18, 2024
Isobel Perl logo

Reply from Isobel Perl

Hi Lucy,

Thank you for sharing your feedback. I’m sorry your experience with our products didn’t meet your expectations.

Our Hair Oil is designed as a pre-wash treatment up to twice a week. We recommend double cleansing (shampooing twice) during your wash routine to remove any oily residue effectively.

For the Lash Oil, it’s best applied in the evening before bed, using only a small amount—less is more to achieve the desired results without excess product.

We appreciate your honesty and take your feedback seriously as we’re always striving to improve.

If you have any further concerns or would like additional tips on how to use the products, please don’t hesitate to reach out to us at hello@perlcosmetics.com.

Thank you for giving PERL a try!

Best regards,
PERL Team x

Rated 5 out of 5 stars

Love!!

Been using the lash oil on my brows for years and it works like a charm! Highly recommend!!

December 21, 2024
Unprompted review
Rated 2 out of 5 stars

Lash oil didn’t work for me

As someone who also deals with Trichotillomania, I was attracted to the brand because the founder deals with the same issue. I’ve been using the lash oil religiously for a month and a half now and have noticed no real difference. Not saying this product doesn’t work, but it personally didn’t do much for me. I have to give a round of applause for the fast shipping and neat packaging though.

December 17, 2024
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Onika,

Many thanks for your review & I'm so pleased you love the packaging.

We recommend using the product for the full 3 months to see the best results, however, if you feel like you haven't seen results we do offer a money-back guarantee.

Details can be found here: perlcosmetics.com/pages/money-back-guarantee.

Don't hesitate to get in touch with us directly if you have any other questions at hello@perlcosmetics.com.

Best,
PERL team

Rated 5 out of 5 stars

A fantastic natural skincare brand leading by example

Absolutely love what this brand stands for!! They're only a small business but they're disrupting the skincare industry with their natural formulations (which are gentle, effective and affordable). I first came across Perl after doing research into natural skincare products - to benefit my skin and hair growth after suffering with iron deficiency. I found many other "natural" brands still included unnecessary chemicals/preservatives in their formulations. Perl literally doesn't. You can see their ingredients list on their website, it's amazing. I've only used their clay masks, lash oil and makeup removing balm, but I've been super impressed with all three. My favourite is their lash oil - from 3-months use, I noticed my eyelashes were much stronger (not falling out / can withstand waterproof mascara removal), they grow faster, and they're longer. They're not dramatically longer but I'm happy with that as they're overall healthier, and I'm not keen on using a synthetic alternative. Also, almost a year later, I still have a decent amount of the lash oil left and I use it every other day (although due a refill). I can't wait to see how they develop their line, especially if they branch into BB creams/tinted moisturisers.🤞 Shipping is also quick, they run promotions, and the customer service team has always been super friendly and helpful when I've reached out.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Skin feeling fabulous

I recently bought the lash and skin oil for both myself and my mum and whilst I’ve only used the lash oil for 2 days I can’t comment on its work just yet (although I’ve seen online the amazing work it’s doing so can’t wait!), I will say it’s very easy to use and I’ve had no irritation or anything from it. In regards to the face oil, as a mum with tired skin who doesn’t get much time to look after myself, I woke up the next morning after the first use and just couldn’t believe how refreshed my skin looked. I genuinely felt like it was glowing and I’ve not felt like that for a long time. I also get red blotches on my cheeks when I’m due on and they haven’t made an appearance so I’m very happy. My mum even commented on her own skin, saying it felt so smooth the next day and she loved the smell of the oil.
I love the little bottles and the team at PERL are super lovely and provide great customer service. I’ll be back in a couple months to update on my lashes!

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Getting results!

I have been using the PERL product for my eyebrows for the past few months and have noticed a difference in their fullness.
I also use the PERL product for my face and it gives me a lovely glow in the morning.
The 3rd product I use is for my hair, again it has made a difference, even my 17 year old son uses it! 😁
I don't tend to write reviews or even buy much when it comes to those products but I WILL be buying again 🥰

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Lashes already more thicker

Have been using the lash oil for the past month and I have already noticed they’re more thicker. Have already got my family and friends on it.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Can actually see the results

Wasn’t sure what to expect from the lash oil. I have been using for 3 months now and WOW my lashes are thicker fuller and longer. I really didn’t expect this but it really does work - I love it and can’t wait to try other products,

December 12, 2024
Unprompted review

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