Pernia's Pop-Up Shop Reviews 

Good experience

Pernia's has a completely awful refund & return policy. Received a saree that looked like a different coloring and undertone than the images. Since this was a $2,000+ item, I requested to return it (still had its tags and was not custom-sized) and wanted to buy something else at Pernia's. The customer service reps argued with me about the color and refused to grant the refund. Completely unacceptable for an online shop with such expensive items. Never shopping there again

Henry was very helpful and efficiently resolved an issue with my order. Excellent service!

Extremely disappointing experience with Pernia’s Pop-Up Shop Hyderabad.

We ordered two dresses for my daughter on the same day through the same sales associate, Naveena, using the same measurements. One dress fit perfectly, while the second dress for her wedding reception was completely wrong. The blouse was too loose, the skirt was about 4 inches too long, and the neckline did not match the original design.

We were told measurements would be taken and the outfit would be custom-made with a six-week timeline. However, the final garment had a “Medium” label inside, and Pernia later claimed it was simply made as a standard medium size.

Despite multiple emails, WhatsApp messages, photos, and calls, Pernia’s only solution was for us to visit their New York store and pay at least $250 more for alterations on an outfit they made incorrectly.

Very poor customer service, no accountability, and extremely disappointing handling of an important outfit for a wedding reception. I would not recommend Pernia’s Pop-Up Shop Hyderabad based on this experience.

Great customer experience with Henry! Highly recommend

I had a place a last minute order for two outfits a month prior to a wedding I had to attend. These outfits had to be tailored through a 3rd party designer. I worked with Henry Jackson D’Souza from Pernia Popup Shop, who was very attentive to my requirements for the outfits, was very quick to respond to queries and also fixed a shipment issue when it was realized that the outfits would be delivered after the wedding date. Quality clothing is very important for customers, but what’s even more important is a caring customer support team who curate to the needs of the customer. It was a pleasure working with Henry to get my order sorted out.
I am yet to receive my orders but will update this review once the items are received. :)

I ordered two dresses from them and when it arrived in the UK I got an email by DHL saying I needed to pay 56 pounds for tax which I never agreed on paying. They have their page where they talk about taxes and delivery and they have a list of countries showing how much tax will be. The UK is not even in there! So is an insanely misleading website that is not clear at all with the amount of tax that you have to pay.I bought a dress for 80 and the other one for 60 pounds, and paying 56 pounds extra for tax is just not worth it. And bc they are outside of the UK they do not care at all about costumer service and they do not offer a refund or a return. So please DO NOT BUY FROM THIS WEBSITE if you are outside of India. The tax fees will be insane and its just not worth it. The dresses are also okay nothing crazy. And definitely not worth the price.

I sincerely appreciate the advance intimation regarding customs duties. Such clear and timely communication reflects a high standard of customer service and builds trust! Always a pleasure to shop from Pernia! Customer for life

Thank you Henry Dsouza and his team for personalizing my Wedding Sandals. Hanaa

Good Experience.

I'm so excited to receive my orders. I appreciated Henry reaching out to me to explain the US customs tariffs to expect before delivery.

Customer experience is great. Vishakha was very helpful and patient despite my mistakes entering some measurements incorrectly.

Pernia Pop up shop is one of my favourite online shopping preferences. It's always a very smooth online shopping experience while living overseas and looking for Indian outfits. The online staffs are helpful, decent and very understanding. They try to help you in every way possible, even beyond their duty hours. One of the team members, Henry Jackson Dsouza has recently been very courteous and helpful in sorting out my order and some custom duty issues. His patience and understanding the customer's queries and confusion was remarkable and he handled everything with a very calm mind. All the best wishes !

Henry did an excellent job . Understanding my needs and guiding me to make the right decision. I appreciated his honesty and he took time to answer all my questions.

Had an amazing experience with Henry Dsouza from Perinias Pop Up Shop 🙌

He was an incredible rep who helped me with sizing ordering and payment and made the whole process smooth and stress free What really stood out was how comfortable he made me feel ordering online all the way from the USA

Perinias truly goes above and beyond They have made sure I am the best dressed for every occasion! Highly recommend both Henry and the team if you are looking for great service and style

I visited Pernia’s in January to purchase my bridal reception outfit and fell in love with a Couture by Niharika piece. I chose Pernia’s specifically because, at premium price I expected a premium level of service. Unfortunately this experience has been extremely disappointing and resulted in months of stress which as a bride you're already dealing with so much. I wouldn't recommend any brides to purchase outfits from Pernia's (see below for details).

The outfit was purchased through the Ahmedabad Pernia’s store and received in Mumbai 4 weeks later. Upon receiving the blouse, I discovered it was damaged — stained, with embroidery already coming apart.

Since then, I have spent weeks trying to resolve this issue. I was informed by the store manager and colleague (Hemant Sharma and Navneet) that they would handle the correction of Pernia’s mistake. Unfortunately, they have been uncooperative throughout. The only “solution” offered required my mother to travel from the UK back to India to collect what was promised to be a new blouse. However, the blouse provided was an entirely different piece — not a Couture by Niharika design at all. They attempted to pass off a completely different product as a replacement which is unacceptable, and we refused it.

We are now being told that the only remaining option is to repair the original damaged blouse by changing the lining. This is not an appropriate resolution. I purchased an original Couture by Niharika piece at full price, and altering it in this way risks compromising the craftsmanship and quality I paid.

I am appalled by the poor customer service, the lack of accountability, and the misleading practices demonstrated by Pernia’s staff. This experience has not only caused significant stress for my wedding but has also resulted in me paying a premium price for a product that was damaged and mishandled at every stage.

DO NOT BUY FROM THEM, THEY ARE HORRIBLE

Placed the order and paid March 19th. Same date requested change of size from small to medium via WhatsApp and email. Received confirmation of size change- with details of the corrected size - medium, emailed to me. Received the order and ended up paying $105 dollars in customs after paying $50 for shipping, not informed it would be as high ( reason given not upto us), Then trying to sort this out , receive this email:
You mentioned that the outfit feels small—could you please confirm if this is based on the size tag or after trying it on?

Kindly note that while the original order was placed in size S, we had later updated the measurements to align with size M. As a result, the tag may still reflect size S; however, the actual garment measurements (for example, chest 36") correspond to size M.

We request you to please share images of the outfit along with measurement details for our review. Additionally, we would like to arrange a video call to better understand the fit and take accurate measurements. Please let us know a convenient time for the same. So I sent them images and I get this:
Thank you for sharing the images measuring the outfit and for the information provided.

Since, the measuring tape is not positioned correctly, it should be placed 1 inch below the armhole. Please find the screenshot for your reference

If stretched out well and kept straight then, the measurements would be perfect as per size M. The outfit is stretched out when worn and does fit on the body.

Also share the images of the outfit flipped inside out to check, if there are margins,

Arranged a video call, send them photos of the measurements which clearly show a 34 chest size and receive this:

We've discussed the case internally, the product was served correctly, in standard measurements, as per the size selected, while the order was placed.

The best we can offer you to collect the outfit from your doorstep, modify the outfit, as per your requirements and reship back to you, there will be modification charges CAD 42 + shipping charges CAD 95, i.e. total amount CAD 137 and the complete process will take maximum 2.5 weeks.

Kindly confirm you acceptance, in order to share the payment link with you and arrange the pick-up of the outfit from your doorstep.

As an alternative, since, the outfit has enough margins inside, we would request you, kindly chcek, if it can be altered locally, as it would be more faster and feasible.

I should have read the reviews - their mistake and they don't want to do anything to correct.

Buyer beware - stay away from them by a long shot.

Kunal assisted me in securing my outfit for my cocktail party and was patient with all my questions, and checked for the availability of each outfit promptly. As assured, my order arrived in time. Very pleased with the experience, so grateful to Kunal! Thank you Kunal!

Pernia’s service is generally ok. However, when Pernia makes mistakes, they will rarely accept this and instead may get into long debates and arguments with you to avoid having to spend money to fix the problem. For example, if Pernia sends you an incorrect item overseas and you wish to return this for a full refund, they will not refund the customs fees you paid to receive the incorrect item or the interest rate or payment fees differential. They do not believe or care about fairness to put you back in the original position before they made the mistake. Instead, Pernia will convince you to spend more to swap the item, pay for shipping and customs again. On top of this, if they call you, be prepared for the customer service team to be verbally aggressive - the team is polite when selling but rude when they are at fault. They will also avoid putting things in writing so as not to take blame. All in all, Pernia will never want to lose, so the customer is always the loser.

Great customer service and communication!