Personacosmetics Reviews 2

Frustrating dealing with this company. I don't recommend. Although their products seem good they don't have a retail presence - only online. Seriously, how can you get the right shade if you can't test, see, etc at a Sephora, Ulta, Target, Nordstrom, Macy's...

I wanted to exchange a lip pencil for another color, however their solution is to just toss or donate the product that you didn't like and they send a gift card to buy another - EXCEPT YOU MUST PAY FOR SHIPPING ON THE REPLACEMENT! TOTAL BS, unless of course you purchase MORE of their products to meet the free shipping amount. They need to do better.

My sincere advice - please, do NOT order products if you don't have a lot of time to wait for delivery, and is no need to talk to customer servise.
I ordered cosmetics on 09/29, as gift for my friend overseas, and I had ticket to fly overseas on 10/04 afternoon.
As I was ordering, estimated delivery date was:10/02, so I ordered. But, it changed in confirmation to 10/03, I still had time to receive, in adition many companies deliver even faster.
I wrote an email to customer support, left many voice messages, asking if order can be delivered faster (as ordering, was no an option to chose another type of delivery , except "standart"). I had impresion, that customer service is only AI, or just recorded standart messages.
Of course it was delivered too late, on 10/05. Of course, I was unhappy, in addition I had to spend much more money, asking friends to send products overseas, plus their arrives when I have left already.
After that I am bombarded to evaluete cosmetics, how company did : cha cha cha. When you open it - you can evaluate only products, not the service.
Plus I never got the answer about different delivery options.
Realy it is NOT SERVICE AT ALL.