Personalise Online Reviews 

81
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

A lovely 21st gift for my niece! The first one arrived damaged so I contacted them and they arranged a replacement straight away. I was very impressed with the quick service and the quality of the boa... See more

Rated 5 out of 5 stars

Personalise Online did an amazing job! They printed a custom made mirror and a canvas set for a chair, and the quality was excellent. Communication was outstanding. They contacted me straight away whe... See more

Rated 5 out of 5 stars

I can’t recommend Personalise Online enough. The bag is super functional with lots of adaptable storage and it’s also really attractive. The quality is good too, I feel it can take the pressure of bei... See more

Rated 4 out of 5 stars

Only given the company one less star due to receiving the item broken. They immediately sent out a replacement , which unfortunately was also broken. They assured me this was rare and we came up with... See more

Company details

  1. Furniture Store

Written by the company

We sell a range of Directors & Tall Makeup Chairs. Ideal for gifts, events, exhibitions, hair & makeup or advertising campaigns. Personalised chairs for all.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(81)

20 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointed

The delivery was fast. Although I wasn’t impressed with the quality of the chair. It was very stiff to assemble and there was some marks on the legs of the chair.
I sent pictures to customer services and was told it was the wood affect. However the marks were blue so definitely not the wood grain. I was very polite when I requested a refund and I don’t feel like the staff were overly friendly and was told that the marks on the chair wouldn’t effect the use of the chair but that’s not the point. Was expecting it to be better quality so i am disappointed i’m afraid. Now im £21 down as they don’t refund you delivery or the extra for personalisation so now on the hunt for a new chair.

July 1, 2024
Rated 5 out of 5 stars

Outstanding service and speedy…

Outstanding service and speedy delivery! Quality of chair and personalised logo on carry bag is incredible!
I am a bridal hairstylist who always has the trouble of finding the right height chair for my clients at venues, this chair is a game changer, comfortable and light weight to carry. Fits perfecting in my boot!
Thank you so much!

June 24, 2024
Rated 2 out of 5 stars

Tool box not very strong I asked for my…

Tool box not very strong I asked for my personal lettering to be RENAULT I was sent RYNAULT not happy with product

April 25, 2024
Personalise Online logo

Reply from Personalise Online

Hi there,

Sorry to hear that you are not happy with the strength of the toolbox, this feedback is always useful and we will feed this back to the manufacture.

In terms of the personalisation, I've had a look at what was requested and can see that "REYNAULT" was typed in when the order was placed and this is why the personalised plaque was made up as it was.

We can fully understand that typos occur when personalisation requests are made, and if you could please send us an email (sales@personaliseonline.co.uk) we'll see what we can do to sort this situation out for you! :)

Thanks,
Alison

Rated 5 out of 5 stars

Had a clapperboard personlised with…

Had a clapperboard personlised with production company name in red. Awesome job. I love the black and white traditional clapperboard. It looks good and saves me writing my production company name on the board . Its all a lot cheaper than most I've seen and the thing is if it gets broken or damaged its cheaper to get another one from this company than pay out for another more expensive one

After all Its a tool for reference for post production editing so why do you need something more expensive. Also a lot of others don't let you get one printed with what you want if you need to change something on the board to what you require. Nice job. Will get another one just in case I do break it as you never know when you travel. Thanks very happy. 😊

March 27, 2024
Rated 5 out of 5 stars

Seamless experience from start to finish.

Starting from the easy ordering to receiving the goods the whole process was seamless. The delivery was quick and efficient and the quality of the print for my chair was excellent. The chair itself is sturdy, strong and well made. Thank you.

March 26, 2024
Rated 1 out of 5 stars

I bought as a gift a director’s chair…

I bought as a gift a director’s chair for my friend in Greece. I was charged a total of £162.19 GBP. There was no mention of any taxes when the item would arrive in Greece. Later I was asked to pay an additional 160 euros for the gift to be delivered to my friend. When I called the company they explained that they were sorry but could not help me. They claimed they did not know of this additional cost at the time I placed the order. Consumer rights require informed consent. I did not know that the price I paid was not the final. A business that does not know and does not care takes us back to the time before consumer rights! So customers be ware!

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company

Purchased a director’s chair as a gift. Good quality chair very quickly delivered. Slight problem with personalisation. Quick response to my email about this, really helpful and replacement canvas immediately dispatched. Really impressed with the product and the customer service from this company. Would thoroughly recommend

October 5, 2020
Unprompted review

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