Personalized Koozies Reviews 133

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I ordered a Mr plucky as a present for my daughter, the delivery company delivered it to a different address then the one stated. I emailed Koozeys who replied that the delivery companies action is o... See more

Rated 1 out of 5 stars

I kept getting told my order was shipping then got told the machine broke down. Then hot an email thd part came in and my order would ship the nect day. A WEEK LATER I GOT A CALL THAT THEY WERE READ... See more

Company replied

Rated 3 out of 5 stars

Excellent customer service, quick turn around time on order. Koozies were ok, the picture I had them use wasnt as large as I expected it to be. The stitching on the koozie appeared loose and uneven on... See more

Company replied

Rated 2 out of 5 stars

Received order, however, completely incorrect. Company more than willing to rectify problem. Received second shipment and it was also incorrect!

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Personalized Koozies Needed? We Offer Wedding, Custom, and Personalized Beer Koozies at the Cheapest Prices.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

133 reviews

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Rated 5 out of 5 stars

This company rocks!!!

Oh my gosh, I can’t say enough about this awesome company! My order was very confusing, (due to me not knowing exactly what I wanted) They worked with me every step of the way to make it perfect! After several emails & phone calls, my order was delivered.... a week early!!!!! THIS COMPANY ROCKS!!!! FIVE STARS!

July 3, 2018
Unprompted review
Rated 5 out of 5 stars

2nd Time Ordering and Still Happy

This is the 2nd time I've ordered from Koozies.com. The order process is easy and fast and the staff are great to work with - answering multiple emails promptly with any question I had. I love that we can order in almost any quantity - this last order was for only 20 koozies. No other site allows you to do that. Our event is next week, but I'm sure the recipients will be surprised and will love the koozies!

July 2, 2018
Unprompted review
Rated 3 out of 5 stars

They were very responsive and very fast…

They were very responsive and very fast and worked with me to get them shipped economically. I was disappointed in the quality of the koozie. Very loose and not like neoprene which they don’t advertise them to be I just expected a little nicer for the price.

July 2, 2018
Unprompted review
Personalized Koozies logo

Reply from Personalized Koozies

Hey Christina!
Thanks so much for ordering with us!
Yes, it's true with the collapsible fabric and the collapsible neoprene are at different price points for a reason- Here's a handy blog with a detailed description of each:
https://www.kooziez.com/fabric-vs-neoprene-koozies/
We are so glad that you received your rush order on time, and look forward to working with you in the future!

Rated 2 out of 5 stars

Received order

Received order, however, completely incorrect. Company more than willing to rectify problem. Received second shipment and it was also incorrect!

July 2, 2018
Unprompted review
Personalized Koozies logo

Reply from Personalized Koozies

Hello Tracy,
So glad that we were able to finally correct your order in time for your event, so sorry for all the back and forth! We really appreciate you working with us to rectify the situation. Thank you for working with us and leaving your comments!

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! My koozies actually arrived earlier than planned (which was great since I was in a major time crunch) and came out even better than I expected! Have already recommended the company to friends and would do so again.

June 29, 2018
Unprompted review
Rated 5 out of 5 stars

Without hesitation

Without hesitation, I will recommend you to others and I will use you again!

Your customer service was absolutely superb. I came to you in desperation after a bad experience with another supplier, and both your customer service and quality of product far exceeded the competition. You were kind, responsive, and went above and beyond to fill our order. Our personalized koozies were excellent quality and a huge hit with our guests. I sincerely enjoyed working with you!

-Jessica

June 28, 2018
Unprompted review
Rated 4 out of 5 stars

I was very impressed with how they were…

I was very impressed with how they were able to take our logo (using our specifications) and have it ready within a day. The order was done and delivered when they said it would be. A very nice company to work with.

June 27, 2018
Unprompted review
Rated 5 out of 5 stars

This company is the best

This company is the best, when they said they'll get it to you by a certain day, they mean it. The quality was excellent, it was complimented by all of my friends for the bachelor party. I would definitely work with this company again next time. Cheers!

June 27, 2018
Unprompted review
Rated 5 out of 5 stars

Great company that took the time to…

Great company that took the time to make sure everything was exactly how I pictured it to be. Will be ordering from them again soon

Thank you so much. The koozies were a big hit and a few people asked for the website so hopefully they order from you also. Everybody loved to hear that this is a USA business also

June 27, 2018
Unprompted review
Rated 5 out of 5 stars

Will use every time

Communication was quick and friendly. The company delivered above what was promised. I would use them again without question. Truly top notch!

June 25, 2018
Unprompted review

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