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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making their journeys enjoyable and stress-free. Many appreciate the well-organized services and the flexibility offered, allowing them to explore various locations and activities with ease. The comfortable buses and engaging tours, including exciting activities and beautiful locations, are frequently highlighted as key factors contributing to a positive user experience. However, some customers also noted occasional issues, such as uncomfortable overnight bus rides due to bumpy roads or non-sleeper seats, and instances where bus breakdowns or unexpected delays occurred. A few people mentioned concerns regarding sales activities during certain excursions, and some found the in-app navigation a bit tricky.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the guides and drivers for being... See more

Service

People report positive experiences with service. Customers frequently praise the excellent organization,... See more

Holidays

Reviewers mention positive feedback about holidays. Customers frequently praise the excellent organization... See more

Location

Clients share positive opinions on location, appreciating the flexible travel options to many main spots in... See more

User experience

Reviewers highlight positive aspects of user experience, praising the ease of planning schedules and the... See more

Based on these reviews

Rated 5 out of 5 stars

Peru Hop is superb value for money. Flexible travel to many of the main spots a traveller to Peru would want to visit. Their recommendations all worked out brilliantly for a family of 7 aged between... See more

Company replied

Rated 5 out of 5 stars

We took the bus from Puno, Perú to Copacabana, Bolivia. The bus was spacious and clean. The guide on the bus, Deborah, was also very helpful and considerate. She gave us adequate information and assis... See more

Company replied

Rated 5 out of 5 stars

Last week we did the two day Peru Hop tour. We are older (68) but adventurous. This was a fantastic trip made even better by our bus/ tour guide Bo. The tour was filled with fun adventures such as the... See more

Company replied

Rated 5 out of 5 stars

As a solo traveler, Peru Hop was a great way to visit many cities and areas of Peru. I had three different guides, and they communicated very well and took care of logistics. The tours are automatica... See more

Company replied


Company details

  1. Travel & Vacation

Written by the company

For over 10 years, Peru Hop has redefined how travelers explore this incredible country — and we’re proud to be recognized as the best bus travel company in Peru. We’re more than just transportation. Our safe, guided buses connect you to Peru’s top destinations and hidden gems, with free stops, exclusive discounts, and support from our amazing local travel hosts. Our trips are built around real experiences, real connections, and the freedom to explore Peru your way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing Trip

Had an amazing 3 day? 2 night trip to Huachachina and Paracas.

The bus was comfy and on time and being a solo traveller it was particularly good that they picked me up and dropped me off at my accommodation in Lima.

Our guide Bo was kind, funny and very informative. He gave us lots of information about Peru and its history. He was also happy to take photos.

A truly memorable trip and I would recommend Peru Hop to anyone. Excellent value.

April 13, 2026
Unprompted review
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Reply from Peru Hop

Hi there!

Thank you so much for sharing your wonderful review! We're delighted to hear that you had an amazing adventure to Huacachina and Paracas, and that our comfortable, punctual buses and convenient accommodation pick-up helped make your journey easy as a solo traveler.

We're especially pleased that Bo made such a positive impression, it's fantastic to hear he shared so much about Peru’s history and went the extra mile to help you capture your memories.

We truly appreciate your recommendation.

Safe travels,
Peru Hop

Rated 5 out of 5 stars

It was amazing

It was really great! The guides are super nice and really imformative.

April 10, 2026
Unprompted review
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Reply from Peru Hop

Hi there,

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your trip and found our guides both friendly and informative. We hope the memories from your journey through Peru stay with you for a long time.

Warm regards,
Peru Hop

Rated 4 out of 5 stars

Well organized tour: busses way too hot

The organization was really well done, and our tour guide, Boris, was excellent in telling us about Peru and providing updates on the next part of the adventure. The only downside was the lack of working air conditioning on the bus. All three bus rides we took were really hot and uncomfortable, which made us dehydrated, fatigued, and soaked in sweat when we arrived at our destinations. I could see the other bus riders reaching to ceiling vents and fanning each other to cool down, so it seems everyone was too hot.

April 13, 2026
Unprompted review
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Reply from Peru Hop

Hi Scott,

Thank you very much for your honest and detailed feedback. We’re delighted to hear that you found the organization of your trip smooth and that Boris, your tour guide, helped make your experience memorable by sharing insights and keeping everyone informed along the way.

We’re truly sorry to hear about the discomfort you experienced with the lack of working air conditioning during your bus journeys. We understand how challenging it can be to travel in hot conditions, and how this can affect your comfort and overall enjoyment.

Your comments about the bus temperature and the impact on you and fellow passengers are very important to us. Please know that we are actively reviewing our maintenance schedules and will be sharing this feedback with our operations team to ensure bus climate control is a top priority on future trips.

Thank you again for sharing both the highlights and the points needing improvement.

Warm regards,
Peru Hop

Rated 5 out of 5 stars

Full South Lima to Cusco

I loved PeruHop. As a solo traveller, having someone there who you can contact if you need help with anything is really reassuring, and their buses were always on time and organised. I had a pre-booked seat for each leg, and Miguel always made sure to remind everyone of what number they had booked so we sat in the right places. I had Miguel for every journey except one, and I only have really high praise and so much respect for him. He's such a lovely, friendly person, is always willing to go above and beyond to help you with anything & he really had a positive impact on my trip. I had Roberto and Brenda for one leg of the journey, and they let the people with reservations on first which I think was a good way to do it.
The overnight buses were also really comfortable and the blankets are a really nice touch. I'd use PeruHop again in a heartbeat

April 4, 2026
Unprompted review
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Reply from Peru Hop

Hi Sophie,

Thank you so much for taking the time to share such an amazing review! We’re thrilled to hear that you felt supported and reassured throughout your solo travels with Peru Hop, and that our guides made a positive impact on your journey.

It’s wonderful to know the organisation, reserved seating, and little comforts like the blankets helped make your trip smooth and memorable. Your feedback means a lot to us, and I’ll be sure to pass your kind words on to the team.

Warm regards,
Peru Hop

Rated 5 out of 5 stars

Peru Hop is superb value for money for any traveller

Peru Hop is superb value for money. Flexible travel to many of the main spots a traveller to Peru would want to visit. Their recommendations all worked out brilliantly for a family of 7 aged between 18- 54. We experienced the culture and a beauty of Peru and several exciting activities including sand boarding, white water rafting, and quad biking and our guide, Lizbeth was amazing 🤩
Regrettably, we’re heading home soon but our son is staying on and travelling to Cusco and La Paz with Peru Hop.

April 10, 2026
Unprompted review
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Reply from Peru Hop

Hi Stephen,

Thank you for sharing your review! We’re delighted to hear that your family enjoyed the flexibility, exciting activities, and cultural experiences with us, and that Lizbeth made your journey even more memorable. It’s wonderful to know our recommendations helped create special memories for all ages. Wishing your son an incredible adventure on the next leg of his Peru Hop trip.

Warm regards,
Peru Hop

Rated 5 out of 5 stars

Excellent experience

Excellent experience, all well organized and in time

April 12, 2026
Unprompted review
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Reply from Peru Hop

Hi Sergio,

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience and found everything well organized and punctual throughout your journey. Your feedback means a lot to our team.

Safe travels,
Peru Hop

Rated 3 out of 5 stars

Good for transport around Peru but not tours

It’s a great way to have safe and reliable transport around Peru and to hit all the main hotspots - the guides on the coaches are really great and helpful. The overnight buses were a little disappointing, it says online they’re “luxury” overnight buses but they’re just normal buses, and you arrive in the town at 5am so can’t do anything or check into any hotel - the timing isn’t ideal. I would also avoid booking the tours through Peru hop and perhaps find your own online or via GetYourGuide. They’re not fully explained in detail on the Peru Hop website so you don’t actually know what you’re getting and a lot of the tours were disappointing. The Colca Canyon one is basically sitting for 7+ hours on a bus and hardly seeing the canyon, was such a waste when you already sit for hours every day and night on buses, but it didn’t say that in any of the activity descriptions. The Lake Titicaca excursion was also terrible, we visited a floating island where we were made to feel really uncomfortable and almost forced to buy something from the people living there. When we didn’t buy anything, they then retreated into their homes and we were awkwardly sat there doing nothing while the guide was asleep back on the boat.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Full South Lima - Cusco

We did the Full South Tour from Lima to Cusco. First guide was Lizbeth, she was very nice and did a great Job. From Arequipa to Puno we had Roberto, he was also very great and very funny to be with. Puno - Cusco overnight we had Miguel, also great Job he did. The organisation of the whole trip was very good and also the bookings of tours very easy and spontaneous. The bus is very comfortable and clean. Drivers did a great job!

April 6, 2026
Unprompted review
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Reply from Peru Hop

Hi Judith,

Thank you so much for sharing your kind words! We’re delighted to hear that you enjoyed your journey from Lima to Cusco and that our guides Lizbeth, Roberto, and Miguel made your journey memorable. It’s great to know you found the organisation smooth and our buses comfortable and clean. We truly appreciate your kind words about our team and drivers.

Warm regards,
Peru Hop

Rated 4 out of 5 stars

Lake titicaca

The trip was very well organized, punctual and the guide was very congenial, available and informative. The scenery is amazing. However, it is certainly long with lot of travel time.

April 14, 2026
Unprompted review
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Reply from Peru Hop

Hi Akash,

Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear you enjoyed the organization, punctuality, and our guide’s support during your journey, as well as the incredible scenery.

We understand that some sections of the trip can feel long due to the distances between destinations in Peru, but we truly appreciate your patience and are glad you found the journey worthwhile.

Warm regards,
Peru Hop

Rated 5 out of 5 stars

Amazing Experience from Start to Finish

I had an amazing experience with Peru Hop! Our guide spoke excellent English and was incredibly helpful and professional throughout the entire trip. Even though my hotel wasn’t originally listed as a pickup location, I was able to contact the team and they kindly arranged pickup and drop-off at my hotel, which made everything so convenient.

The trip was fun, exciting, educational, and adventurous all at the same time. I met so many wonderful people from different parts of the world, and even some from back home. I truly couldn’t have asked for a better experience. Highly recommend!

February 25, 2026
Unprompted review
Peru Hop logo

Reply from Peru Hop

Hi Christal,

Thank you for your wonderful review! We’re thrilled to hear that you had such a fun, exciting, and memorable journey with Peru Hop. It’s fantastic to know our team could arrange a convenient pickup and that your guide made the experience both educational and adventurous.

Meeting new friends from all over the world is what Peru Hop is all about. Thank you for recommending us!

Warm regards,
Peru Hop

Rated 4 out of 5 stars

The main point of improvement…is the toilet

The main point of improvement especially for ladies is the toilet service on the night bus. After some hrs it truly would require some service- like in an aircraft. One other thing which I trust was a single event was that the bus broke down in Huacachina. While we have been pushed to walk 2,5 km due to the eastern break, which must have been known by our host upfront, which would provide the time either to go by taxi instead of walking uphill and along the heavy traffic road, or stay in a nice place (and not in the close to the bus) until a replacement bus showed up. It would have been funny, but the bus driver was not trained to drive the bus (he didn‘t know that he has to lift it up) so we drove with 25km max for 30 mins until another driver showed up explaining the driver which buttons to press. This happened April 3 - from Huacachina to Nazca.
Overall we have been pleased with the communication and the guides, also the touristic stops and eating locations.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Peru Hop is the best!

Peru Hop was an absolutely incredible experience from start to finish, with seamless organization and unforgettable stops along the way. The staff were friendly, knowledgeable, and went above and beyond to make every traveler feel safe and included. It was the perfect way to explore Peru comfortably while still enjoying authentic and adventurous moments.

April 10, 2026
Unprompted review
Peru Hop logo

Reply from Peru Hop

Hi Zbigniew,

Thank you so much for your wonderful review. We’re really happy to hear you enjoyed the smooth organization, the unforgettable stops, and the support from our team throughout your trip. It means a lot to know you felt both comfortable and adventurous while exploring Peru with us.

Thanks again for choosing Peru Hop and for taking the time to share your experience.

Warm regards,
Peru Hop

Rated 5 out of 5 stars

Best way to get around in Peru

Our guides were amazing! So fun, attentive and helpful.
Everything went so smooth. Pick up points are clear. It’s such an easy way to get around Peru. I will definitely be doing this again!

April 9, 2026
Unprompted review
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Reply from Peru Hop

Hi Amy,

Thanks so much for your lovely feedback. It really means a lot to us. We’re super happy to hear that our guides helped make your trip fun, smooth and memorable, and that you found the pickup points and bus system easy and convenient to use.

Wishing you lots more amazing adventures ahead.

Warm regards
Peru Hop

Rated 5 out of 5 stars

It was great

It was great. Peru Hop is easy to plan, to plan the schedule. The buses are confortable, the guides are polite and professional. We have options to book tours. So its a very convenient way of visiting cities of Peru / Bolivia.

March 16, 2026
Unprompted review
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Reply from Peru Hop

Hi Eduardo,

Thank you for your kind review! We're happy that you found Peru Hop to be easy to plan, comfortable, and convenient, and that you enjoyed the professionalism of our guides and the flexibility of booking tours along the way.

Warm regards,
Peru Hop

Rated 3 out of 5 stars

Loved seeing so many places but would be much better if coaches were improved!

We loved that it was an easy way to visit lots of cool places in Peru. We did the full route from Lima to Cusco. We enjoyed the free tours and stops that were made on the bus and booked some add ons which were also great. It was convenient to be able to arrange it all through one company. The guides were a highlight - super helpful and friendly. We had Lui and Juan Carlos who were both fabulous.

Due to the long distances covered, you spend a lot of time on the coach. This of course is just part of being able to see all the fantastic places. However, the quality of the coaches were not great. We swapped busses a lot but most of them had issues. One smelled quite strongly of wee, which we put down to the urinal spilling over in the toilet, which also wasn’t pleasant to step in. Another the air conditioning didn’t really work so it was unbearably warm. Night busses were just usual coaches rather than the sleeper busses you can get, which made it hard to sleep. This was made more difficult by the driver speeding up and having to slam on the breaks a lot on the windy roads, jolting you out of the seat. One of our night busses had sleeper seats on the downstairs, which we paid extra to book, but because another coach had been changed last minute and joined onto ours someone took our seats and we were asked to move to non sleeper seats. This was eventually rectified, but in the commotion we didn’t get blankets and the bus was incredibly cold through the night.

Overall, in theory the experience is great but was tainted by being uncomfortable on the coaches.

Also don’t love that on the feedback email, if you select that you had a great trip it directs you to trust pilot and if you select that you didn’t it directs you to their own feedback page. Doesn’t feel transparent.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

The best was travelling with your…buses and guides

The best was travelling with your guides. They were so helpful, full of information, flexible and kind.

April 6, 2026
Unprompted review
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Reply from Peru Hop

Hi Jo-An,

Thank you for your kind words! We're thrilled to hear that our guides made such a positive impact on your journey with their helpfulness, knowledge, flexibility, and kindness.

Warm regards,
Peru Hop

Rated 4 out of 5 stars

We had a great experience traveling…

We had a great experience traveling with our 4 year old on Peru Hop. Neil & Sergio were extremely kind during the legs where we traveled with them. It was a little difficult if we took longer than the expected 8 days because we kept switching to several different chats and if we were in between then we had no point of contact to talk to anyone about tours or anything else.

One specific thing to note...in Puno where we used the Nayras storage facility, the attender was pretty rude. He would not allow us to talk freely in the lobby, told us toilet paper was not available for the restroom. When we asked a different attender then they provided toilet paper just fine.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great excursion

From the host, to ride, and smooth transitions; everything was nicely organized

April 6, 2026
Unprompted review
Peru Hop logo

Reply from Peru Hop

Hi Meek,

Thanks so much for your kind words! We’re really happy to hear that everything from our host to the transport and all the connections in between felt smooth and well organized.

It means a lot to the team to know you had an enjoyable and stress-free journey. We’d love to welcome you again anytime!

Warm regards
Peru Hop

Rated 5 out of 5 stars

THE best excursion we’ve done in our…

THE best excursion we’ve done in our whole Peru trip and that’s saying a lot considering we went to a few cities: that being Lima, Cusco, and Arequipa and did other excursions like Machu Picchu, Humantay Lake, Rainbow Mountain and more. The thing that stood out the most and made the experience so much more enjoyable was our wonderful guide, Nilo. He made sure that we were all comfortable every step of the way and kept us posted with everything happening, very organized and all in a timely manner. He also made us feel very safe. I’m a firm believer that with experiences, it’s not always where you go (tho Paracas and Huacachina were beautiful) but who you’re with that makes or breaks it. Truly grateful for the great experience that was made all the more wonderful by our guide. Some experiences stick with you a lifetime and this one is for sure high up on that list. And if Nilo is the standard for all the guide for this company, then I have no doubt that Peru Hop will continue to thrive. :)

April 3, 2026
Unprompted review
Peru Hop logo

Reply from Peru Hop

Hi Kyla,

Thank you so much for sharing such a thoughtful and heartfelt review! We’re incredibly honored that you chose Peru Hop for your adventure and that your experience with us stood out among so many incredible excursions throughout your Peru journey.

We're especially happy to hear that Nilo made such a positive impact, our guides strive to make every traveler feel welcome, comfortable, and informed every step of the way. It’s wonderful to know that his dedication and care contributed to a truly memorable trip for you.

Thank you again for your kind words about our team. We wish you many more unforgettable journeys, and we’re grateful to have been part of this special experience.

Safe travels,
Peru Hop

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