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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and knowledgeable approach, often highlighting their helpfulness and efficiency. Many people appreciate the prompt response times and the excellent service provided, noting that issues are resolved with minimal fuss and clear communication. However, some customers were dissatisfied with the communication, reporting long periods of no response to messages. A few other people also felt let down by unresolved problems despite significant payments, and some mentioned that the service did not effectively address their pest issues.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick response to initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Malcolm, turned up on time on the days he was due to attend our property. With a minimum of fuss he did the work required to resolve our issue with a drain that required modification. left our pro... See more

Company replied

Rated 5 out of 5 stars

Darren came out today and gave very helpful and informative advice about vermin. He very kindly didn’t charge me as he felt I would be wasting my money unnecessarily. Had I used another company I wou... See more

Company replied

Rated 5 out of 5 stars

Joe was super quick to respond and sort our problem. A mole had destroyed our newly laid garden and I was heartbroken. Joe came straight away and kept us informed every week of what was happening, wha... See more

Company replied

Rated 5 out of 5 stars

Louise J did a fab job at our property with our pest problem. She was polite, friendly and informative. She loved our dog 🐕 😂. All in all an excellent service by Louise and the whole team. They were... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service

Written by the company

Pestforce UK provides fast and effective pest control services across the United Kingdom. Contact us today for trusted advice and professional services that will help keep you pest-free. Across all platforms we are the most reviewed pest control company in the UK with over 23,000 reviews.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fab team

Fab team. Very knowledgable.

January 27, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Your feedback made our day. Thank you for being a great customer!

Rated 5 out of 5 stars

mouse

brillant service

February 22, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

This means a lot to us—thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Robert was knowledgeable and competent

Robert was knowledgeable and competent, a successful trapper, and easy to deal with

September 26, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Your satisfaction is our priority. Thanks so much for your review!

Rated 5 out of 5 stars

Craig Gough was amazing

Craig Gough was amazing. Found the problem. Very knowlegable and helpful.

December 10, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We loved helping you out. Thanks for the kind words—it means a lot!

Rated 5 out of 5 stars

Supporting a charity with a pest problem

We are a small sight loss charity in Wirral that borders onto Birkenhead Park, so pests are a big concern for us in our building. Ryan has been wonderful! He is responsive, organised with his time and very polite and reassuring. You can tell that he cares about clients and getting the jobs done right, and there is no judgement in his approach. He is informative throughout the process, ensuring we understand and agree with his analysis and approach, and we receive detailed write ups and risk assessments following the work completed. We are very happy with the work completed and we will be going to Pestforce for any of our pest control needs going forwards.

November 20, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Really appreciate the feedback

Rated 5 out of 5 stars

Couldn't Recommend Pest Force enough!!!! Especially Marucs.

I called Pest Force as my previous company had provided a less than satisfactory service. Marcus was very informative and reassuring on the telephone; we booked an appointment which was maintained and he did a thorough survey and provide lots of advise and support to address the problem. He took the time to survey neighbouring bordering properties - an excellent service. We identified some areas to work on and now I'm just pending his report. I would definitely recommend Pest Force and Marcus. Thank you

November 19, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks so much

Rated 5 out of 5 stars

Happy tenants! Happy landlady!

Tenants reported mice. Rob(Lewisham) went around on the same day and laid bait. He put mesh on the entry holes and did a thorough investigation of the whole flat. Two return visits to check and the mice seem to have gone. If they return- I will be happy to use Rob again. He liased with the tenants and kept me informed. Happy tenants! Happy landlady!

September 23, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We are so glad you got the service you wanted! Thanks Marie!

Rated 5 out of 5 stars

We had an issue with honey bees.

We had an issue with honey bees.
Nathan was super, came and took a good look, made a plan to safely remove and re home the bees.
Very friendly personable guy, so easy to talk to and good communication by phone and email.
Very respectful of both us and the property.
We would highly recommend Nathan for any problems with any pests. An absolute diamond.

September 24, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Such a kind and heart-warming review - thank you Jetta!

Rated 5 out of 5 stars

Pestforce can be trusted

Chris came to my house to get rid of a wasps nest which was located in my porch and dangerous to anyone that called. Within ten minutes he had dealt with them and after two hours we checked and they were gone - Prior to contacting Pestforce we spoke to a number of firms who were all more expensive than Pestforce. Give them a call and you won't be disappointed.

September 19, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Such a brilliant review for us! Thanks Richard

Rated 5 out of 5 stars

Great service

Pest Force provided a great service.

Our initial request was dealt with swiftly and the issue resolved the following day !

10/10 would recommend

September 12, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Wow...what a review - thanks so much Ruby!

Rated 5 out of 5 stars

Professional, friendly, expert pest advice

I was worried about a possible wasps nest somewhere as I kept finding dead/dying wasps in my sons bedroom. I was going mad trying to locate the nest.
Callum came from the WA postcode area with Ryan who was learning the trade. Both absolutely lovely lads, really polite & smart. They knew exactly what was going on almost immediately. He had a really good look around my property, and quickly realised it was my neighbour's house that was the problem, which he said was a really occurrence recently. They knocked on and spoke to my neighbours on my behalf who luckily agreed to have the nest treated.
Anyone going absolutely out of their mind about wasp infestation like I was, give these guys a ring. 10/10 would recommend.

September 5, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Such a kind review - thanks so much Carys!

Rated 1 out of 5 stars

Very poor service

Very poor service. Was offered a guaranteed service to remove fleas for a fixed fee of £200, numbers didn't reduce, they came back to treat a week later, still the remained. It's now been 4 weeks and I'm being told to use a company thermakill if I want a guaranteed service. I filed a complaint 10 days ago however I've still not heard back.

August 9, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thank you for allowing us to resolve this complaint. As per our conversation we were pleased we could come to an agreement following this situation. We always strive to deliver the best service and ensure every customer gets the resolution they want to their pest problem

Rated 1 out of 5 stars

POOR CUSTOMER SERVICE

I haven't used this company for my pest issue as I am still waiting for a call back after phoning the Stockport office yesterday morning and leaving a voicemail and trying again yesterday afternoon - again no reply. I eventually rang the emergency phone 0333 number and they took my contact details. The person I was speaking to tried himself to ring Pestforce Stockport for me, but again no reply.
I have contacted another company and they are coming to see me tomorrow. Very poor customer service.

August 21, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We are really sorry on this occasion that we could not communicate sooner. We hope your pest problem was resolved. If we can still be of assistance please reach out.

Rated 5 out of 5 stars

Extended course of tratment to remove rat infestation …

Recently completed an extended course of 'treatment' to eradicate rat activity from our house. Unfortunately not fully dealt with by the previous owner. Rob May arrived very promptly after the initial call and organised the bait and traps. After establishing the entry point (and us having to take up existing decking and organise a visit from Wessex Water - who were also brilliant) we eventually were able to solve the problem - poor drain installation by the property developer. The service was good value and Rob was efficient and reliable, with good communication, follow up arrangements and reports. Thank you.

July 25, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thank you Rosy for this top review! Really made our week!

Rated 5 out of 5 stars

Great honest service.

Great honest service.
Willing to do the extra mile to get things sorted

August 1, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thank you Zamir!

Rated 5 out of 5 stars

Ants in my kitchen!

Nathan from Pestforce Leicestershire was very professional and quite a personable and friendly chap. Highly recommend his services. He was quite thorough and 'fingers crossed' pesky ants make no return. Keep up the great work Nathan, you're a diamond!

July 8, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks so much Harry!

Rated 1 out of 5 stars

Never again

Never again. Terrible.

June 4, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We are really sorry that we did not meet your expectations. Please reach out to our office team and we will look to resolve where we can.

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever.
I don’t understand how did they get the other reviews.
They came with lots of promises and the first appointment was overall good, he put some cockroaches gel and some traps,
On second appointment he came and watched the traps and said that we doing good and left.
I was very surprised when I got the invoice for that.
When I called the office they were very polite but helpless.
Is being 2 months now that I’m waiting for their quote for yearly contract.

January 11, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We are very sorry you have not been happy with our service on this occasion.

Thank you for taking our call this morning and for taking the time to leave feedback.

As discussed, we aim to always provide an excellent service.

We will as requested today send through a Service Level Agreement Proposal (SLA) for your venue.

We hope to work with you moving forwards and deliver a service that exceeds your expectations.

Rated 5 out of 5 stars

Fantastic service

From the initial contact with Alison, I found pest force west London extremely helpful and efficient in dealing with my enquiry. Mathew who visited my property was both informative and very efficient in his survey and report, as was Sean on his follow up and recommendations. I have hesitation recommending pest force west London.

February 20, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Really appreciate the feedback Mohsen! Thank you!

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