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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and knowledgeable approach, often highlighting their helpfulness and efficiency. Many people appreciate the prompt response times and the excellent service provided, noting that issues are resolved with minimal fuss and clear communication. However, some customers were dissatisfied with the communication, reporting long periods of no response to messages. A few other people also felt let down by unresolved problems despite significant payments, and some mentioned that the service did not effectively address their pest issues.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick response to initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Malcolm, turned up on time on the days he was due to attend our property. With a minimum of fuss he did the work required to resolve our issue with a drain that required modification. left our pro... See more

Company replied

Rated 5 out of 5 stars

Darren came out today and gave very helpful and informative advice about vermin. He very kindly didn’t charge me as he felt I would be wasting my money unnecessarily. Had I used another company I wou... See more

Company replied

Rated 5 out of 5 stars

Joe was super quick to respond and sort our problem. A mole had destroyed our newly laid garden and I was heartbroken. Joe came straight away and kept us informed every week of what was happening, wha... See more

Company replied

Rated 5 out of 5 stars

Louise J did a fab job at our property with our pest problem. She was polite, friendly and informative. She loved our dog 🐕 😂. All in all an excellent service by Louise and the whole team. They were... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service

Written by the company

Pestforce UK provides fast and effective pest control services across the United Kingdom. Contact us today for trusted advice and professional services that will help keep you pest-free. Across all platforms we are the most reviewed pest control company in the UK with over 23,000 reviews.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pest force are amazing

Pest force are amazing. They were so kind and supportive. My children and I were terrified when our home was infested with mice. It was a nightmare and Pest force saved the day. They eliminated the problem completely and we can now live in peace. Matt, Mark, Alison, the whole team are truly wonderful! Thank you pest force.

January 1, 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks so much for the awesome review Jasmine!

Rated 1 out of 5 stars

Don't bother on the Isle of Wight

Used on Isle of Wight
Appointment 1 - an hour late, no apology
Appointment 2 - 2 hours late because he forgot, no apology. Sent him away as we were on our way out
Appointment 3 - still waiting for him to show many months later

February 25, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We are sorry to hear that you have experienced this service. It would be great if you could get in touch at isleofwight@pest-force.co.uk as we cannot find any customer of your name that we have serviced in recent weeks. Many thanks Pestforce

Rated 5 out of 5 stars

wasps nest

Ray came round within 24 hours of ringing, got rid of wasps nest in the roof, so polite and courteous, will definitely have him again and would recommend to family and friends.
Thank you Ray

September 7, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We're thrilled that Ray promptly resolved your wasp nest issue. Your kind words about his professionalism and courtesy mean a lot. It's wonderful to know you're considering his services again and recommending us.

Thank you for choosing PestForce UK!

Warm regards,
PestForce UK

Rated 5 out of 5 stars

George came around and dealt with the…

George came around and dealt with the wasp nest professional and experienced. Would highly recommend 👌

August 22, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Patricia,

Thank you for your kind words about George's professional and experienced service in handling the wasp nest. We truly appreciate your recommendation and support. If you ever need our services in the future or have any questions, please don't hesitate to contact us. Your satisfaction is our priority, and we look forward to assisting you again if the need arises.

Warm regards,
PestForce UK

Rated 5 out of 5 stars

Really great service

Really great service, they turned up quickly and solved my wasp nest problem. Really the best service I rung them up and on the same day they arrived brilliant.

August 16, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Tracey,

We're thrilled to hear about your positive experience with our service. Your satisfaction is our priority, and we're delighted that we could promptly address your wasp nest issue on the same day you contacted us. If you ever require assistance in the future or have any questions, please don't hesitate to reach out. We're here to provide top-notch service whenever you need it. Thank you for choosing PestForce UK, and we look forward to serving you again if necessary.

Warm regards,
PestForce UK

Rated 5 out of 5 stars

Underground wasp nest clearance

Had a wasps nest under the lawn in my front garden. Pestforce were there within 24 hours of me calling them. He sprayed and dug out the nest. Then he made the lawn look as good as new and you can't see that anything has been done except there are no wasps anymore!! Will recommend to anyone wanting pests removed.

July 25, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Susan,

Thank you for sharing your positive experience with PestForce UK. We're delighted to hear that our team swiftly addressed your wasp nest issue, and that your front garden now looks as good as new. Your recommendation means the world to us, and we're here to assist anyone needing pest removal services. Should you require our services in the future or have any questions, please don't hesitate to reach out.

Warm regards,
PestForce UK

Rated 5 out of 5 stars

Highly recommended

Malcom from Northumberland Pestforce came out this morning. Knowledgeable, helpful, friendly and responded quickly to our enquiry. Finding a pest can be distressing and worrying so finding a competent and professional person is important, I would recommend without hesitation.

July 7, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Tim,

We greatly appreciate your kind words about Malcom from Northumberland PestForce. It's reassuring to know that he provided you with knowledgeable, helpful, and friendly service, responding promptly to your inquiry. Dealing with pests can indeed be distressing, and our team is dedicated to ensuring your peace of mind.

Your enthusiastic recommendation means a lot to us. We're here to assist whenever you need us and offer competent and professional pest control solutions. If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Warm regards,
PestForce UK

Rated 5 out of 5 stars

Having seen a rat in our garden I…

Having seen a rat in our garden I contacted pest force and got a reply within 24 hours and a visit the day after. Marcus reviewed the problem, put down traps and checked them for a couple of weeks and I now feel confident the problem has been dealt with. Thank you Marcus and Pest force for really good service.

May 29, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Dr Kingsbury,

Thank you for sharing your positive experience with PestForce UK and Marcus. We understand how concerning a rat issue can be, and we're delighted that Marcus responded promptly and effectively. Thank you for choosing PestForce UK!

Warm regards,
Pestforce UK

Rated 5 out of 5 stars

We couldn’t believe that we had seen a Rat

We couldn’t believe that we had seen a Rat! In our kitchen. This needed a professional to deal with it. We found Pest Force on-line and contacted them. Rick then came out later that afternoon and checked our kitchen and the loft area. He found activity in both areas and told us what he needed to do. Rick returned on 3 occasions and then said there had been no further activity. We were so relieved.
We cannot thank Rick enough for what he has done, he was polite and very respectful. He explained everything he needed to do and once completed he reassured us that we could contact him should we have any further problems. We would be very happy to recommend him to anyone who has a Pest problem.
Thank you so much Rick for your work and expertise.
We are now Rat Free.

June 7, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Mrs Garrett,

The appearance of a rat in your kitchen is undoubtedly distressing, and we are grateful that you chose PestForce UK to address the issue.

We are overjoyed that your home is now rat-free, thanks to Rick's expertise. His politeness, respect, and clear communication exemplify our commitment to providing professional and considerate pest control services.

Warm regards,
PestForce

Rated 5 out of 5 stars

Squirrel infestation

We originally called Faron out to deal with a difficult squirrel infestation in our loft which took some time to resolve. Faron was extremely professional in dealing with the issue and persevered until the infestation was removed making several return trips to deal with it. His charges were very reasonable and he was a pleasure to deal with. We have recommended his services to our neighbours.

May 18, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Paul, we're delighted that Faron was able to help you out, thanks for choosing Pestforce!

Rated 5 out of 5 stars

Ken of Pestforce Middlesbrough provided…

Ken of Pestforce Middlesbrough provided an excellent service and went above and beyond in removing 4 live Wasp Nests for me. Excellent service, manner and very prompt!!!

May 18, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Carter, we greatly appreciate your kind words about Ken, thank you for choosing Pestforce!

Rated 5 out of 5 stars

An excellent service from PestForce

A great service from PestForce. Rick is always obliging, courteous, informative, punctual and excellent at communicating.

May 12, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Maureen, we're glad Rick could be of service thank for you your kind words and thank you for choosing Pestforce!

Rated 5 out of 5 stars

Bees

They were wonderful They arrived on time and not only removed the bees but took them elsewhere so that they could survive as a colony

May 4, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Howard, how wonderful, we hope you where happy with our service, thank you for choosing Pestforce!

Rated 5 out of 5 stars

Amazing customer service

Absolutely brilliant service. John answered the call straight away and rang me on his way. Call was for my 91 year old mum who had what she thought was fleas in her house! Turned out they were beetles that had infested dry food from packaging! Horrible! Everywhere in her kitchen. John was so nice, patient and efficient, cleaned up thoroughly and gave great advice, even a follow up call. Didn't even charge, amazing service would recommend without hesitation

April 14, 2023
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Mrs Donnelly, thank you for leaving such a kind great review, We're happy John could help you out! Thanks for choosing Pestforce!

Rated 5 out of 5 stars

Ashley was highly professional and…

Ashley was highly professional and fantastic from start to finish, going above and beyond in creating a make shift shield to block any mice from returning into the house. Charming, trustworthy and went out of his way to ensure we didn't have a repeat problem. Cannot say enough great things about Pestforce - I just wish other trade professions could evoke as much trust and ability
to deliver ! Highly recommend.

August 22, 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Loui, thanks for charing your positive experience with Ashley and Pestforce, we're delighted that Ashley could be of service. Thank you for choosing Pestforce

Rated 5 out of 5 stars

We had wasps nests in a high

We had wasps nests in a high, hall roof and previous treatments were unsuccessful.

Ken came and treated the hall, contacting us on the first day of my initial contact.

Treatment was arranged for the following day and the problem was resolved quickly.

Great service and very pleasant man.

November 11, 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Dear Sacred Heart, we're delighted Ken could help you out, thank you for choosing lockforce

Rated 5 out of 5 stars

Rodent problem solved

My wife and I were away, and got a call from our daughter to say she had seen a rat in the house. Pestforce (Brentwood) we’re who we called first after our daughter read a few reviews. Andy came that very day as he was nearby, he put some traps in loft, poison under floorboards. He found the rodent entry point and advised blocking. Before I could block this up some days later we found dead rat on grass. Job done!!! One more visit to confirm no other rodent signs visible.
Great job and very reasonable costs.

November 10, 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Mark,

Thank you for your kind words, we are very happy to have been of help to you, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Excellent service received from Marc &…

Excellent service received from Marc & George, Pestforce Northampton
All treatment options and pricing was explained from a very knowledgeable team. All my questions were answered and treatment required carried out in a professional and friendly manner . I would have no hesitation in recommending Marc & George.

Also a thank you to Katie in the office for providing excellent customer service.

September 30, 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Janet,

Thanks for your kind review, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Came promptly and got rid of the wasps…

Came promptly and got rid of the wasps nest.

September 29, 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Malcolm,

Thanks for your review, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Pestforce Northampton Marc & George

Pestforce Northampton. We had a rat problem and after ringing Marc and George they quickly came out to us. They carried out a review of the problem, told us how they would deal with it and quoted a price. They then put the plan into operation explaining everything to us in detail. They were very pleasant and knowledgeable.
The problem was resolved in the timescale they gave us. We would certainly recommend them and call them again.

September 23, 2022
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Mr Wilson,

we're pleased to have helped, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

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