Pest Protect Reviews 

74
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

If there was ever a scam company, this is it. Would leave 0 starts if it were possible. Connor is rude, unprofessional, aggressive, evasive, untrained, entitled, stubborn, and very unpleasan... See more

Rated 1 out of 5 stars

Complete waste of time and money. They do not do the job properly, they are a bogus company out here to take people's money. Call themselves professionals? They don't even know the meaning of the word... See more

Rated 1 out of 5 stars

WHAT A SCAM!!!! They actually don't even deserve one star. Paid £229 plus VAT for one visit (a few sticky pads laid down) only to be over-run by rats within a couple weeks. Tried to call for the 'free... See more

Rated 5 out of 5 stars

Mr Danny Tuson and his son came over to my apartment to catch a mouse that invaded my bedroom. They turned up within the next hour after I called for help, their response time was incredible. They bot... See more

Company details

  1. Pest Control Service

Written by the company

Pest control London. Our pest control services in London cover Residential homes and commercial offices, We are a family run business offering great rates, We can get out to any London pest control address in 90 mins and offer a one year guarantee cert...


Contact info

2.0

Poor

TrustScore 2 out of 5

74 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.0

All reviews

(74)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

I can't praise this company enough, they're professional and prompt, with work being of a high standard. Highly recommend.

January 4, 2021
Unprompted review
Pest Protect logo

Reply from Pest Protect

Thank you for your kind review

Rated 5 out of 5 stars

All I can say is what a professional…

All I can say is what a professional company this is
They came out and dealt with the problem quickly and put me at ease
Great value for money and would definitely use again
Would recommend if you want a reliable and professional company

January 4, 2021
Unprompted review
Pest Protect logo

Reply from Pest Protect

Thank you for your lovely review

Rated 5 out of 5 stars

Highly recommend

I contacted pest protect and spoke ro Dan who was very helpful. I had found mouse dropping in my house. Its very worrying when you find this especially with a 10 month old baby in the house. Dan put my mind at rest and told me he would sort it which he did. I would highly recommend this company and will definitely use again if i have any more of our furry little friends come back. Thank again Dan for your help.

January 4, 2021
Unprompted review
Rated 5 out of 5 stars

Quick response time and never lets us down

Quick, reliable service. I use this company a lot for various issues in the rental properties we manage. Dan always get out to us quickly, tenants are always happy with his service and we are always happy with his prices! Top bloke and never lets us down.

December 12, 2020
Unprompted review
Rated 5 out of 5 stars

Nice gent, nice firm, and rats gone

Nice gentleman came out to deal with rats in our shed. My husband had tried to deal with them unsuccessfully and we needed to get a professional in.

Danny was polite, attended on time and gave us piece of mind that he would be able to deal with the problem, which he did.

We are able to call him back at any point in the next year for free under our guarantee, which is brilliant.

Would highly recommend.

December 12, 2020
Unprompted review
Rated 1 out of 5 stars

No show, waste of time

Everything seemed great, quick repsonses. Made an appointment. I confirmed by email the night before, which I got a confirmation reply.
Then no show, they have no mobile number So called the landline given. Straight the voicemail. No reason for no show given, even by email. Dont book unless your willing to loose your day and waste your time.

December 12, 2020
Unprompted review
Pest Protect logo

Reply from Pest Protect

Hi Gregory, thank you for taking the time to leave a review. However, you have left the review for the wrong company. We have a mobile number listed on our website and all advertising and have no record of email correspondence confirming a call out with anyone by your name of late. If you are still in need of assistance, we would be delighted to assist you, please do feel free to contact us, on the mobile number provided on our website. Here it is just in case 07808836437

Rated 1 out of 5 stars

They left me out of pocket and threatened me

I have been asked by TrustPilot to remove the name of the co-founder from this review , because the business objected . The business has also posted a comment stating that I have them mixed up with another business . No I do NOT have them mixed up with another business and if you check the positive reviews on here , 10-20 all appear on the same day . Clearly fake. My experience with the co-founder of this business ( whose name I am NOT allowed to mention after this business objected ) was so bad, it quickly descended into a report being filed with the police. He visited my premises and charged me upfront for 2 visits. During the first visit , he opened the panel under the kitchen cabinets and the same for the bath and put rat poison down . He did not re-seal these panels and said that he would do so at the second visit. But he never returned . Despite many emails, phone calls , he didn’t return . I had to pay for a professional pest control company to do the job ( costing me double) and a handyman to reseal these panels , costing even more money . When I threatened to report him for taking cash money and not issuing a receipt, he quickly mailed me a receipt and also screamed down the phone at me , threatening to leave rats in my mailbox . I reported him to the police . They also have never had physical offices in all of the fancy locations. They just pay a small fee to pretend they’re located in physical locations, but it’s just a cheap mail forwarding service. Avoid these people at all costs ! The positive reviews are fake !

December 12, 2020
Unprompted review
Pest Protect logo

Reply from Pest Protect

I think you must have the wrong company here Lisa as firstly I would never threaten anyone with leaving rats in the mail box, we have no record of doing any jobs for a Lisa, we also don’t have any offices in W1,

Rated 5 out of 5 stars

Daniel and team have been brilliant

Daniel and team have been brilliant. Organised a visit as soon as we contacted and have completed the job to the highest standards (ensuring we don’t have a mouse infestation again). Highly recommend!

September 24, 2020
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly

After seeing a mouse in the house out of the blue, we called Dan on the Saturday evening of a bank holiday weekend and unlike others, his 24/7 claim was very much backed up. Dan arrived within 20 minutes, checked the area and laid traps - true to his word the mouse was caught less than an hour of the traps being laid. Not only that, he popped by the next day to dispose of it which we were so grateful for. He is due to follow up shortly to fill up any gaps to prevent further visits and once this is done i feel confident we won't have a problem again. Dan was friendly, courteous and as above, super efficient!

September 4, 2020
Unprompted review
Rated 5 out of 5 stars

Great and prompt service

Great and prompt service! Had a mice problem in my flat and Danny came in the same day and offered a great price and guarantee. Also came back a week later to fill in the holes in the flat.

August 30, 2020
Unprompted review
Rated 5 out of 5 stars

I’m a landlord and own a few…

I’m a landlord and own a few properties. I’ve worked with Danny for a few years now and I’ve always found him to be reliable , honest and professional. I would recommend him based on my experiences with his company.

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

Dans a man of his word

Dans a man of his word. Sorted me out nicely and in a timely fashion when I really needed it. Definitely recommend his services.

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

very good job

very good job! successfully removed the wasps from underneath the sink and made sure they couldn’t get back in! very professional, quick and overall outstanding service! would recommend.

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

Superstars!

Excellent service, was having a real bad problem with rodents in my loft. However 3 months after they first came i have yet to see a mouse or rat. Very friendly and approachable, have recommended to friends and family alike and will most certainly use again if the situation arises.

January 13, 2020
Unprompted review
Rated 1 out of 5 stars

(Rip-off) (scammer) (cowboy)

I had to rewrite my original massage because I named the scammer

Who writes the own Multiple good feedback reviews and generally straight after bad reviews so the bad reviews can be drowned out

(Things to watch out for)

Call from a different number to the one on the website

will give you a great quote that you can not resist

Will advise you that It will take two days but will not complete anything on the first day so you never see him again

Will ask for cash only and in full payment before the job is done

Will not give you a receipt

Fake business address

(If you’re desperate then make sure you)

Only reply to the official telephone number and log all conversations (record it)

Have every job written that is going to be carried out dated and time

Don’t pay on the first day but pay once the Job is completed and you’re satisfied

Don’t pay cash

Asked for a full VAT receipt

Check that Business address because this company is listed in a few different places

I have reported to the police

January 12, 2020
Unprompted review
Rated 5 out of 5 stars

Pest Protect

Pest Protect
Is company I’ve used several times before for different problems great service and price, highly recommended.
Gavin Sayer

January 11, 2020
Unprompted review
Rated 5 out of 5 stars

I couldn’t thank Daniel from Pest…

I couldn’t thank Daniel from Pest Protect enough for his prompt & efficient response to our pest dilemma while my wife was at home alone ( which 2 previous companies couldn’t even be bothered to at least call us back to say that they were to busy. )
It was a pleasure to do business with a company that went far beyond just sorting out our problem, but reassuring the wife that they was only at the end of a phone if she ever needed them.
I thought they were very reasonable with their invoice also, not one of these rip off merchants when dealing with a lady.
Many thanks Daniel you are a credit to your company.
Regards
Lester Nicholls

January 10, 2020
Unprompted review
Pest Protect logo

Reply from Pest Protect

Thank you for using us and for your kind review

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