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Beaver Pest Control Reviews 201

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and efficient. Many people highlight the excellent customer service, noting the team's helpfulness and responsiveness. The service provided is frequently described as thorough and effective, with many consumers appreciating the prompt response times and the high quality of work. However, some people were dissatisfied with the communication within the company, mentioning issues with internal coordination and a lack of clear explanations regarding treatment processes. A few other people also felt that the company was not attentive to their feedback and that responses were sometimes generic.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being professional, friendly,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the company's quick... See more

Quality

Customers consistently note positive experiences with quality. Reviewers were satisfied with the thoroughness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Quick appointment. Friendly and knowledgeable pest control expert. Good assessment of our situation- evidence of some but limited mouse presence in kitchen only. Traps not touched by mo... See more

Company replied

Rated 5 out of 5 stars

Easy and swift booking system through Beaver Pest Control.Had a great guy named Jeff. He turned up on time. I bombarded him with multiple questions in regards to mice. He was very knowledgeable and ex... See more

Company replied

Rated 5 out of 5 stars

Great company and clearly great at what they do, responsive customer service. Lovely visit from their engineer (forgot his name) but he was great. Spent a good effort identifying the issue and a com... See more

Company replied

Rated 5 out of 5 stars

The rep from your company arrived bang on time and was very helpful by advising of further actions we needed to take to ensure the treatment was effective. He was patient and gave us some time to add... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Drainage Service

Written by the company

Beaver Pest Control is an award-winning, specialist pest control provider offering nationwide coverage. Founded in 1990, we have over 30 years of experience delivering effective, reliable pest management solutions across the UK. We provide a comprehensive range of services to both residential and commercial customers, including pest control, bird control, wildlife management, and CCTV drain surveys. Our expert teams are also highly skilled in decontamination, proofing, and void clearance services, ensuring that all aspects of pest prevention and management are covered. We pride ourselves on using the latest technology and techniques to address pest-related challenges quickly and efficiently. At Beaver Pest Control, we are committed to maintaining the highest standards in the industry. As a registered RSPH Level 2 training centre, we ensure that all our technicians are fully trained and up-to-date with the latest best practices and safety standards. This allows us to deliver professional, reliable, and tailored solutions to meet the unique needs of each customer. Whether you're dealing with a pest issue at home, in a business, or across multiple locations, we work closely with you to ensure lasting solutions. As one of the UK’s leading providers, we take pride in our reputation for outstanding customer service and our commitment to eco-friendly practices. With Beaver Pest Control, you can trust that your property is in safe hands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Professional

I have been so much happier since joining your company the visits from your guys are so impressive then what we have been use to from previous companys .

July 31, 2025
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Reply from Beaver Pest Control

We’re really pleased to hear that! It’s great to know our team’s visits have made such a positive difference compared to your previous experiences.

Rated 5 out of 5 stars

Good company

As a charity Beaver Pest Control are our go to Pest control company. We have contracts with them as well as using them for adhoc.
They are efficient, understand our clientele, and adapt to our ways of working. they are always on time and respect our properties.
The send over full reports after the work has been completed.

July 31, 2025
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Reply from Beaver Pest Control

Thank you for your kind words! We’re glad we can support your charity and carry out our work in a way that works for you.

Rated 5 out of 5 stars

A very good and professional service

A very good and professional service, very good customer care.

August 4, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that you received a professional service and excellent customer care. We truly appreciate your kind words!

Rated 5 out of 5 stars

Always great service

August 4, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that you consistently receive great service. We truly appreciate your trust in us!

Rated 2 out of 5 stars

Agreed Time not kept!

Turned up 8hrs too early than the time that they had given and then returned too late when no one was about.

August 2, 2025
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Reply from Beaver Pest Control

Thank you for your feedback, and we're sorry for the inconvenience and frustration caused.

This situation arose from a miscommunication during an out-of-hours call. The job was pre-booked for a specific time, but when your site contact called our emergency line, they reached the on-call technician, who doesn’t have access to other technicians' calendars. Unfortunately, this meant your site contact was given incorrect information, and our technician was then unable to gain access.

We’ve since reviewed the situation and spoken with you directly to apologise and offer a resolution. While we’re sorry we didn’t get the chance to put things right, we appreciate you taking the time to speak with us afterwards.

Rated 5 out of 5 stars

Gilroy

Had cockroaches met a brilliant pest controller by the name of Tom he was so helpful and polite done an absolutely brilliant job am now free of cockroaches

July 30, 2025
Unprompted review
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Reply from Beaver Pest Control

Thank you for your feedback! We're so glad to hear that Tom provided helpful and polite service, and that you're now free of cockroaches. We truly appreciate your kind words and will be sure to pass them on to Tom!

Rated 5 out of 5 stars

treated the problem arrived on time for…

treated the problem arrived on time for appointments

June 20, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that we were able to treat the problem effectively and that our technician arrived on time for appointments. We appreciate your kind words!

Rated 5 out of 5 stars

Great work from Beaver Pest Control.…

Easy and swift booking system through Beaver Pest Control.Had a great guy named Jeff. He turned up on time. I bombarded him with multiple questions in regards to mice. He was very knowledgeable and experienced. He checked the rooms thoroughly, and did the necessary. All instructions were clear, and an organised post booking was arranged. Great service.

July 25, 2025
Unprompted review
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Reply from Beaver Pest Control

Thank you for your fantastic feedback! We're glad to hear that booking your service was easy and that Jeff provided knowledgeable, thorough service. We truly appreciate your kind words and are happy you were satisfied with the service and follow-up!

Rated 5 out of 5 stars

Excellent service

Excellent service from booking and throughout treatment, which is ongoing through July.
Friendly technicians and great office support.
Highly recommended

July 7, 2025
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Reply from Beaver Pest Control

Thank you for your wonderful feedback! We're glad to hear that you had an excellent experience from booking to treatment. We truly appreciate your recommendation and are happy to know you're pleased with the service and support!

Rated 5 out of 5 stars

Highly recommended

In a horrible situation (you've got a rat!), it's always an absolute pleasure to deal with everyone at Beaver. The guys turn up when they say they will, you get great advice and help, and problem resolved, all for a reasonable price. I have no connection to the business except as a customer, and I recommend them to everyone.

July 4, 2025
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Reply from Beaver Pest Control

Thank you for your fantastic feedback! We're so glad to hear that our team has been reliable, helpful, and able to resolve your problem. We truly appreciate your recommendation and are grateful for your trust in Beaver Pest Control!

Rated 5 out of 5 stars

safe guard…

always keep in touch with us for health n safety

July 7, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that we’ve been proactive in keeping in touch and ensuring health and safety. We truly appreciate your trust in Beaver Pest Control!

Rated 5 out of 5 stars
Beaver Pest Control logo

Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that you had a great experience. We truly appreciate your kind words!

Rated 5 out of 5 stars

Great service

Great service. Always try to come out and deal with the problem within a couple of days.

July 3, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that we've been able to provide prompt service and resolve your issues quickly. We truly appreciate your trust in Beaver Pest Control!

Rated 5 out of 5 stars

After the horror of having rats in the…

After the horror of having rats in the vicinity Beaver Lodge brilliantly solved the issue and made me confident enough to climb down off the chair!

July 2, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're so glad to hear that we were able to solve the rat issue and bring you peace of mind. We truly appreciate your trust in Beaver Pest Control and are happy to know you're feeling confident again!

Rated 5 out of 5 stars

Nothing but brilliant

Nothing but brilliant. Certainly know their stuff, cured our rat problem, and regular as clockwork visits.

July 8, 2025
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Reply from Beaver Pest Control

Thank you for your fantastic feedback! We're so glad to hear that we were able to resolve your rat problem and that our regular visits have met your expectations. We truly appreciate your trust in Beaver Pest Control!

Rated 5 out of 5 stars

Excellent from phone call to end of…

Excellent from phone call to end of service. Would highly recommend this company

July 7, 2025
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Reply from Beaver Pest Control

Thank you for your fantastic feedback! We’re so glad to hear that you had a great experience from start to finish. We truly appreciate your recommendation and are happy you were pleased with our service!

Rated 5 out of 5 stars

Very friendly staff member visiting our…

Very friendly staff member visiting our site and a very thorough job done. Thank you.

July 1, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're so glad to hear that our technician was friendly and provided a thorough service. We truly appreciate your kind words!

Rated 5 out of 5 stars

Good service

Good and efficient service.
Beaver Rep very pleasant person.
Happy with information given when we ask questions about your service.

June 20, 2025
Beaver Pest Control logo

Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that you received good, efficient service and that our technician was pleasant and helpful. We truly appreciate your kind words and are happy to know you were satisfied with the information provided!

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