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Beaver Pest Control Reviews 201

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and efficient. Many people highlight the excellent customer service, noting the team's helpfulness and responsiveness. The service provided is frequently described as thorough and effective, with many consumers appreciating the prompt response times and the high quality of work. However, some people were dissatisfied with the communication within the company, mentioning issues with internal coordination and a lack of clear explanations regarding treatment processes. A few other people also felt that the company was not attentive to their feedback and that responses were sometimes generic.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being professional, friendly,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the company's quick... See more

Quality

Customers consistently note positive experiences with quality. Reviewers were satisfied with the thoroughness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Quick appointment. Friendly and knowledgeable pest control expert. Good assessment of our situation- evidence of some but limited mouse presence in kitchen only. Traps not touched by mo... See more

Company replied

Rated 5 out of 5 stars

Easy and swift booking system through Beaver Pest Control.Had a great guy named Jeff. He turned up on time. I bombarded him with multiple questions in regards to mice. He was very knowledgeable and ex... See more

Company replied

Rated 5 out of 5 stars

Great company and clearly great at what they do, responsive customer service. Lovely visit from their engineer (forgot his name) but he was great. Spent a good effort identifying the issue and a com... See more

Company replied

Rated 5 out of 5 stars

The rep from your company arrived bang on time and was very helpful by advising of further actions we needed to take to ensure the treatment was effective. He was patient and gave us some time to add... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Drainage Service

Written by the company

Beaver Pest Control is an award-winning, specialist pest control provider offering nationwide coverage. Founded in 1990, we have over 30 years of experience delivering effective, reliable pest management solutions across the UK. We provide a comprehensive range of services to both residential and commercial customers, including pest control, bird control, wildlife management, and CCTV drain surveys. Our expert teams are also highly skilled in decontamination, proofing, and void clearance services, ensuring that all aspects of pest prevention and management are covered. We pride ourselves on using the latest technology and techniques to address pest-related challenges quickly and efficiently. At Beaver Pest Control, we are committed to maintaining the highest standards in the industry. As a registered RSPH Level 2 training centre, we ensure that all our technicians are fully trained and up-to-date with the latest best practices and safety standards. This allows us to deliver professional, reliable, and tailored solutions to meet the unique needs of each customer. Whether you're dealing with a pest issue at home, in a business, or across multiple locations, we work closely with you to ensure lasting solutions. As one of the UK’s leading providers, we take pride in our reputation for outstanding customer service and our commitment to eco-friendly practices. With Beaver Pest Control, you can trust that your property is in safe hands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Dave Olsen is absolutely fantastic.

Dave Olsen is absolutely fantastic.
So calm & sensitive in his work with our residents, who have multiple support needs.
His visits each month are a core part of our service and we really appreciate all he does!

June 20, 2025
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Reply from Beaver Pest Control

Thank you for your wonderful feedback! We're so glad to hear that Dave Olsen has been such a positive and calming presence for your residents. We truly appreciate your recognition of his professionalism and the importance of his visits. We’ll be sure to pass on your kind words to Dave – thank you for trusting Beaver Pest Control!

Rated 5 out of 5 stars

Swift & Thorough

Thanks for the swift attention and excellent customer service from Monica and Rob McGuire!

June 13, 2025
Unprompted review
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Reply from Beaver Pest Control

Thank you for your kind feedback! We're so glad to hear that Monica and Rob provided swift attention and excellent customer service. We truly appreciate your kind words and will be sure to pass them on to both of them!

Rated 5 out of 5 stars

Beavers do what they say

Beavers are very punctual and when they say they will come and do something I am confident this will happen.

June 16, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that our punctuality and reliability have earned your trust. We truly appreciate your confidence in Beaver Pest Control!

Rated 5 out of 5 stars

Professional, reliable, trustworthy

We have used Beaver Pest Control for our portfolio over the years and they are contracted to two of our buildings. The service is reliable, trustworthy and professional and we do not hesitate to recommend them. Link Estates

June 19, 2025
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Reply from Beaver Pest Control

Thank you for your continued trust in Beaver Pest Control! We're so glad to hear that our service has been reliable, trustworthy, and professional over the years. We truly appreciate your recommendation and look forward to continuing our partnership with you!

Rated 5 out of 5 stars

Highly recommended

We had a great experience with the company. We will recommend it to anyone having issues with bedbugs

June 23, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're so glad to hear that you had a great experience with us. We truly appreciate your recommendation and are happy we could help with your bedbug issue!

Rated 5 out of 5 stars

The Honourable Society of Gray's Inn…

The Honourable Society of Gray's Inn have used Beaver Pest Control since 2022 and have found them to be very reliable, knowledgeable and professional and would highly recommend them.

June 16, 2025
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Reply from Beaver Pest Control

Thank you for your wonderful feedback! We're so glad to hear that you have been pleased with our service over the last few years. We truly appreciate your recommendation and look forward to continuing to work together!

Rated 5 out of 5 stars

Great work guys!

After the pest treatment by a helpful chap who took photos of underneath the sink etc. two slightly older workers/gentlemen came from Beaver Pest Control and did perfect mouse proofing, a meticulous job and Rob came back to pull out and plug back in my washing machine afterwards, which they HAD reconnected after proofing behind strongly and everywhere else we could think of/find. The overhaul that happened when the company transitioned again From Optivo (formally Veridian housing) to Southern Housing has proved to be a great success! Coordinated by Justina at the helm. Profound thanks all who were involved in changing my life for the better by finally solving my reoccurring thirteen year long onslaught with mice entering my kitchen in this listed subsiding house on the first floor, my flat! While I was recovering from long term illness (which was interrupted recently by temporary grave illness) it's really helping me on the road to full recovery and my ambition to study part time towards Q. T. S and relinquish my purpose in life to return to professional singing and work as a music teacher in main stream senior schools.

June 17, 2025
Unprompted review
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Reply from Beaver Pest Control

Thank you so much for your detailed and heartfelt feedback! We're so glad to hear that our team, from the pest treatment to the meticulous proofing, made a positive impact in resolving the long-standing issue. It’s wonderful to know that Justina and the team were able to assist you so effectively, and we’re truly grateful to have played a part in helping with your recovery. We wish you all the best as you continue on your path to full recovery and pursue your ambitions in music and teaching!

Rated 5 out of 5 stars

Reece

Reece - He is super nice, keeps me updated and send through precise reports.

June 20, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that Reece provided excellent service, kept you updated, and sent thorough reports. We’ll be sure to pass on your kind words to him. We truly appreciate your feedback!

Rated 5 out of 5 stars

Always a great thorough service by…

Always a great thorough service by knowledgeable friendly helpful service team.

June 20, 2025
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Reply from Beaver Pest Control

Thank you for your kind feedback! We're so glad to hear that our team consistently provides thorough, knowledgeable, and friendly service. We truly appreciate your support and are happy to know you're satisfied with our service!

Rated 5 out of 5 stars

Great company I have used it a few…

Great company I have used it a few times now. All the people on the phone to the people on the ground are conscientious about their job & all helpful. Thank you Beaver

June 20, 2025
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Reply from Beaver Pest Control

Thank you for your wonderful feedback! We're so glad to hear that our team, both on the phone and in the field, has been conscientious and helpful. We truly appreciate your trust in Beaver Pest Control.

Rated 5 out of 5 stars
Beaver Pest Control logo

Reply from Beaver Pest Control

Thank you for your feedback! We’re glad to hear you had a positive experience with our customer service. We truly appreciate your kind words!

Rated 5 out of 5 stars

The technician was friendly and…

The technician was friendly and knowledgeable

June 18, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that the technician was friendly and knowledgeable. We truly appreciate your kind words!

Rated 5 out of 5 stars

Quick responsive service

Quick responsive service, thanks guys

June 19, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear you had a quick and responsive experience. We truly appreciate your kind words!

Rated 5 out of 5 stars

Very efficient

Very efficient

June 17, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that you found our service efficient. We truly appreciate your kind words!

Rated 5 out of 5 stars

Worth calling

Very friendly, gave me an advanced phone call as I didn't live at the address in question, great service throughout, would very much recommend them.

June 16, 2025
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Reply from Beaver Pest Control

Thank you for your kind words! We're so glad to hear that our service was helpful and that you were happy with the communication. We truly appreciate your recommendation and are always here if you need us!

Rated 5 out of 5 stars

Beaver pay regular visits to all…

Beaver pay regular visits to all schemes and send prompt detailed reports of each visit.

June 16, 2025
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Reply from Beaver Pest Control

Thank you for your feedback! We're glad to hear that you’re satisfied with the regular visits and detailed reports we provide. We truly appreciate your trust in Beaver Pest Control!

Rated 5 out of 5 stars

Outstanding customer service

Simply outstanding advice and information on pest control queries. Great follow up and quick response to all my queries I had both via telephone and email.

Thank you Monica and team.

June 2, 2025
Unprompted review
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Reply from Beaver Pest Control

Thank you for your wonderful feedback! We're so glad to hear that Monica and the team provided outstanding service and prompt follow-up to your queries. We truly appreciate your kind words and will be sure to pass them on to Monica!

Rated 5 out of 5 stars

Beaver Pest Control Review

Thank you to Harry Wills for his great customer service. very knowledgeable technician, polite and helped out to resolve the issue. thanks again

April 17, 2025
Unprompted review
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Reply from Beaver Pest Control

Thank you for your fantastic feedback! We're so glad to hear that Harry provided great customer service and helped resolve the issue. We’ll be sure to pass on your thanks to him. We truly appreciate your kind words!

Rated 1 out of 5 stars

Poor experience

We hired Beaver for mice control. I wasn’t impressed with the first report/result and voiced my concerns. Was told not to worry - the mice will go away. As expected, a couple of months after the mice is back, not even a couple of months - we suspect the mice was there during the holiday period as neighbours could hear things dropping even though house was empty. Beaver has said their guarantee has expired. I mean, for 240 pounds to stop mice for less than a month is as poor as it gets. Beware, especially with the two month guarantee as it means their solutions are very short term.

February 14, 2025
Unprompted review
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Reply from Beaver Pest Control

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our service didn’t meet your expectations.
Following your initial concerns, we arranged an additional visit with one of our managers to ensure a thorough inspection. During that visit, only a single dropping was found, and a small entry point near the fridge was identified and sealed. Our technician completed a comprehensive assessment and took appropriate action to address the issue.
We’ve since attempted to contact you multiple times to follow up and ensure everything remains resolved, but unfortunately, we haven’t been able to reach you. Please know that your satisfaction is very important to us, and we’re still here to help.
While our guarantee period had expired at the time of your latest report, we strive to provide lasting results and are always open to working with our customers when concerns arise. Should you wish to discuss this further please contact us on 020 8355 3443.

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