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Beaver Pest Control Reviews 201

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and efficient. Many people highlight the excellent customer service, noting the team's helpfulness and responsiveness. The service provided is frequently described as thorough and effective, with many consumers appreciating the prompt response times and the high quality of work. However, some people were dissatisfied with the communication within the company, mentioning issues with internal coordination and a lack of clear explanations regarding treatment processes. A few other people also felt that the company was not attentive to their feedback and that responses were sometimes generic.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being professional, friendly,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the company's quick... See more

Quality

Customers consistently note positive experiences with quality. Reviewers were satisfied with the thoroughness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Quick appointment. Friendly and knowledgeable pest control expert. Good assessment of our situation- evidence of some but limited mouse presence in kitchen only. Traps not touched by mo... See more

Company replied

Rated 5 out of 5 stars

Easy and swift booking system through Beaver Pest Control.Had a great guy named Jeff. He turned up on time. I bombarded him with multiple questions in regards to mice. He was very knowledgeable and ex... See more

Company replied

Rated 5 out of 5 stars

Great company and clearly great at what they do, responsive customer service. Lovely visit from their engineer (forgot his name) but he was great. Spent a good effort identifying the issue and a com... See more

Company replied

Rated 5 out of 5 stars

The rep from your company arrived bang on time and was very helpful by advising of further actions we needed to take to ensure the treatment was effective. He was patient and gave us some time to add... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Drainage Service

Written by the company

Beaver Pest Control is an award-winning, specialist pest control provider offering nationwide coverage. Founded in 1990, we have over 30 years of experience delivering effective, reliable pest management solutions across the UK. We provide a comprehensive range of services to both residential and commercial customers, including pest control, bird control, wildlife management, and CCTV drain surveys. Our expert teams are also highly skilled in decontamination, proofing, and void clearance services, ensuring that all aspects of pest prevention and management are covered. We pride ourselves on using the latest technology and techniques to address pest-related challenges quickly and efficiently. At Beaver Pest Control, we are committed to maintaining the highest standards in the industry. As a registered RSPH Level 2 training centre, we ensure that all our technicians are fully trained and up-to-date with the latest best practices and safety standards. This allows us to deliver professional, reliable, and tailored solutions to meet the unique needs of each customer. Whether you're dealing with a pest issue at home, in a business, or across multiple locations, we work closely with you to ensure lasting solutions. As one of the UK’s leading providers, we take pride in our reputation for outstanding customer service and our commitment to eco-friendly practices. With Beaver Pest Control, you can trust that your property is in safe hands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent service and great customer service.

My experience with Darren was brilliant, he has a pleasant attitude and is very knowledgeable. Dead Fox removed from garden within the hour of booking the appointment.
Plus garden & boundary checked for any other vermin.
Excellent service and great customer service.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Overall Excellent Service

Overall Excellent Service
-Quick response to a call out
-turned up on time
-equipped to deal with the issue
-conveyed a full understanding of the issue
-presented options for remedial and preventative works
-timely response in the provision of a requested quotation.
-attendee Jamie Davies has dealt with the sensitivity of the clean and pest control in a highly professional manor.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

We have been with beaver for Twenty…

We have been with beaver for Twenty years and have never had any pest of any kind
I highly recommend beaver as your standard pest control option
The technicians over the years have been very polite and knowledgeable about their profession .
Today our premises were inspected by Marco and Silvio and as usual very discreet and fast.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Swift and successful resolution

They are a very professional business which was able to handle our domestic pest problem promptly and swiftly.

We had been trying to deal with the issue ourselves for a number of months to no avail so decided to call in the professionals. I’m very glad we landed on Beaver Pest Control.

The initial contact was courteous, prompt and efficient to organise the treatment. Following their pre-treatment advice and guidance and listening closely to the knowledgeable and personable agent (Steve) who visited our home, we have been able to quickly and efficiently get rid of the problem.

We only wish we’d called them sooner and saved ourselves a load of expense and bother.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

A solid and reliable company

A solid and reliable company.

Customer services were prompt with appointments, easy to get hold of when needed and always helpful and friendly. Real personal touch. Thank you Justina & co😊

Adam, who dealt with the pest issue was very thorough. He informed me about mice behaviour and explained every step of what needed doing. He showed me the areas they were getting in from other parts of the building owned by someone else, so I could then pass that on for them to fix. On one occasion he even went out of his way to pop in and check the traps when he had an appointment in the flat downstairs. Overall he was very professional and very pleasant and reassuring.

Then finally two gentlemen came to proof my property to stop any further mice getting in. They arrived on time, very efficiently took out cupboards, fridge, cooker .. and proofed all the way round the kitchen and areas in the bathroom with a wire mesh and sealant. I was dreading it being a big mess, but it was so well done with minimal fuss and they even hoovered the floor afterwards! Excellent job.

I couldn’t have asked more of anyone involved. It’s horrible having mice, so you need people reliable, good at what they do and who actually care. Beaver pest control tick every box. Thank you to all involved.

March 13, 2024
Unprompted review
Rated 2 out of 5 stars

Beware with Beaver's Quotation

Beaver Pest control came to solve rat problem. they have done the treatment which was good. they have asked us to do rat proofing work to stop rats.

They have quoted us £822+ VAT for proofing which we agreed to pay, we made payment before their technician come for proofing work, when i made payment I have asked when and how many people are coming, they have instructed only 1 technician coming, i have told them are you sure 1 technician is enough for the work and they confidential said yes don't worry everything will be fine but when technician came he straight away said i am not doing this job alone it is 2 men job. A technician said office will contact you to rearrange this job with 2 men. They did not contact me for 2 days, i have contacted them after 2 days. they emailed me mentioned that we need 2 technician now for your job so your price will be double to £1659.

JUST DOBLED THE QUOTE

i would say double and triple confirm with them when they quote you because they can change easily and do not finish the job.

They have refunded my original payment but not finished the job. they did not even want to give any discount because it was their fault.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Super responsive and great service

Super responsive and great service

I work as a property manager in Kensington with high end clients, regardless pests are an issue.

Nigel Avent is a credit to Beaver Pest control, super responsive great knowledge and attention to detail is excellent. No job is too big or too small for Nigel

Not only have I learnt a fair few gems of knowledge i am also able advise landlords of preventative measures,whether it be mice, rats, bed bugs or other pest issues.

I have worked with many pest control companies during my 11 year career but nothing beats Nigel or beaver pest control.

Great advertisement for the company I will he recommending to all my property manager friends.

Nigel is an asset to Beaver !!!!

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Quick to respond and good advice

Quick to respond and good advice. They know what they are doing, go to the pros and bypass trying to DIY the problem Best quote. Ashley was really friendly and reassuring. Kerry was very helpful and responded quickly to emails and queries. Thanks so much!

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great attitude

I am the manager of Mary's home in Croydon and one of your workmen called Tyrelle attended our care home.
This gentleman was so polite and cautious in our home he explained anything that needed to be explained clearly and did not rush with his communication. he was a delightful person first thing in the morning and I would like to say thank you and we are grateful for his service.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

I would like to take the time out as a…

I would like to take the time out as a staff that is working in Marys home to say that Tyrelle is a fantastic worker who is working in your company. He is approachable and very pleasant. He get along with all staff and residents whenever he arrived to do his task here.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely people. Excellent service

Lovely people! I dealt with Monica, who arranged the appointment. Such a kind and helpful lady. 100s of wasps were in my hallway and it became an emergency. Monica moved the appointments and they came to my house the same afternoon. Steve came and did a thorough job throughout my house and loft to ensure all of the wasps were gone. A lovely, helpful person who explained everything. There are no wasps in my house now that Steve has been!

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Absolute experts

Fantastic company - every person I dealt with from when I first called, was fast, efficient, friendly, responsive and expert. They explained everything to me clearly, solved the problem, and have made me feel safe in my home again.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Beaver Pest Control were excellent

Beaver Pest Control were super helpful, very responsive, and incredibly efficient both on call and in person. The customer service team were very clear with advice and organisation. The three technicians that visited our home were very friendly and professional. You can tell that all three take pride in good work expertly executed, and I am particularly grateful to Tyrelle who went above and beyond to ensure that any issues are properly resolved. I highly recommend the Beaver Pest Control and their teams.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you to Darren ...

Thank you to Darren ... who saw my face of panic and terror when dealing with our mice problem at home, and responded as best he could. Darren was concerned and considerate, and did everything he could. Although it was all more than could be done on the spot, given the holes in the walls, etc, he baited everywhere, stuffed metal wool as much as he could, and made the most detailed report he could to offer to our landlord (he really went everywhere searching for source problems). To be honest, after a period of many triggered traps, and my hubby having to reassure me every night, we are relieved right now *touch wood!*

November 2, 2022
Unprompted review
Rated 3 out of 5 stars

my rat problem.

Was visited by Silviu and Courtney who were very polite and willing to investigate my rat problem thoroughly. It’s early days but they have given me confidence that this horrid proble will eventually be resolved.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

My experience with Darren and Monica…

My experience with Darren and Monica was surprisingly brilliant.
We had a flea infestation. Monica explained very carefully what the flea is up to and how to eradicate them. Along came Darren , very pleasant manner, explained what he was going to do.
We had two sprays at half the price of other companies with an insistent guarantee.
We also got a good understanding of the various household pests. Bed bugs don’t sound very friendly.
Great to deal with pleasant people.

October 6, 2022
Unprompted review
Rated 4 out of 5 stars

Mice in house

I first saw a mouse in June and contacted the council who were not very helpful even though they are my landlord.
As a single mum on benefits I couldn't afford professional pest control.
The problem became an infestation with regular sightings and droppings/chewing evidence .I suffer with mental health issues and it got so bad I was not sleeping and had to see my doctor due to increasing panic attacks .My young daughter also saw one and is scared to go anyhere in house alone .My dad who is a widow and pensioner paid the £216 to get Beavers out as he was so concerned at how it was affecting us.
Silvana came out yesterday and baited house.
He was very kind and answered all my many questions and was understanding of my fears.
He reassured me Beavers would sort the mouse issue and care about there customers.
He explained that the mice are in wall cavities and showed me various entry points.
He explained the whole process very clearly and the importance of proofing to prevent them coming back.
There are many holes in home and I was told all will be filled but holes bugger than golf ball will be chargeable.
I'm worried as boiler cupboard,understair cupboard and kitchen have large gaps and are being used by mice .
I trust that Beavers will only charge whatcthey have to but pray I can afford it without getting into debt and my dad suffering financially .
I will write a review when I have quote and hopefully its something I'm able to go ahead with as I just want to feel safe at home

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Wasps in the loft

I've had a problem with wasps in the loft for the past couple of months - other companies had not been able to find the nest or resolve the issue. Csaba from Beaver Pest Control was brilliant - he spotted it within minutes of investigating and carried out treatment, and was also really reassuring talking me through what would happen next. Highly recommend this company, I am so relieved! THANKS CSABA!

August 15, 2022
Unprompted review

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