Petal & Pup Reviews 477

I ordered for the first time at Petal & Pup after reading so many good reviews and hearing a lot of wonderful things via word of mouth. Beautiful high quality items, reasonably priced and their customer service team is one of the best, if not the best, I've ever had communications with. I bought 2 items, the shirt was stunning, and a skirt, which had missing teeth in the back of the zipper. I explained via their email the details of the damaged product and I can't express how easy and precise they are to solve any issue or concern.
If you're wondering if you should buy from their site... 100% do! And, if an item isn't what you expected, their returns policy & customer service is incredible.

The customer service is outstanding!!
They got back to me right away and made the process of cancelling/returning items such an ease

I reached out seeking assistance with a return. I spoke with Kiran who was exceptional to deal with. She was understanding and assisted with my concern immediately. She provided really easy to understand next steps and stayed on the line whilst I actioned her suggestions. I would definitely purchase from Petal & Pup again knowing how wonderful the customer service is! Kiran is an absolute asset to the company!

Petal and Pup is awesome. The products are amazing and the staff is very nice. Recently, I worked with one of their employees named Sonia, who was very kind, helpful and responsive. Would recommend this store to anyone.

Thanks Petal and Pup for making my shopping experience pleasant. Your staff especially Abbey made this process very easy.

Customer service is quick and super efficient. Not to mention SO friendly! I will be back :)

I had a friend that had an adorable dress on from Petal & Pup. Decided to try them out. Ordered a dress and a pair of shorts. I checked their sizing charts prior to ordering. I am normally a small or size 27 in jeans. It said they run true to size and their sizing chart also aligned with a size small. Ordered them at full price and they barely shut. I wanted to exchange them for a size medium and the company is stating they are final sale. Beware of false advertisement! I will never order from them again!

Customer service was quick and responsive and fixed the issue straight away 😊 was really good

First time ordering from petal and pup. i found the quality really good and I LOVED all the clothes I ordered!

Their customer service is 10/10.
They reply and help you swiftly.

Every time I buy something from this company it is beautiful, great quality & fits well. Always one of my first go to’s if I need an outfit for something!

Marshanna is amazing. She was so kind, respectful and very helpful. They have great customer service. They also have terrific products.

As a first time shopper with Petal and Pup I had couple of hiccups. Abby from customer service helped me along the way in an efficient way. Her response time and friendly manner was refreshing and made the process very easy. Abby is a credit to petal & pup.

Huge fan - my wardrobe is 80% Petal & Pup. Recently had an issue with ordering but Abby in customer service was super quick and friendly to help me. Made shopping with Petal & Pup 10x better. Employee of the month 🙌🏼

I ordered a romper, expecting it to fit seeing that all my clothes are the same size in my closet but this company doesn’t make close to the true fit because of that I needed to return it. I don’t think it’s fair that I have to pay to return it and I lose my shipping fee. Something that cost me $89. I now receive $60 back that is so unfair. If your clothes were true to size, I would not have to return it now I have to pay because you don’t make clothes. True to size unfair totally unfair.

Decent clothes, but horrible customer service. No phone number to call, and when I was trying to exchange an item I had to fill out a contact form which 3 days later they still haven't responded to. I needed their help because the item was in stock on the regular site but wasn't showing up on the exchange page. While I was waiting and didn't get a response, the item I wanted to exchange the size of went out of stock. I guess they want customers to get stuck with wrong size items or return them for the shipping fee and then rebuy while paying for shipping again.

Edited to add: They did finally get back to me about an hour after posting this. I'm not sure if it's a coincidence, but they are making it right. Looking forward to the exchange size!

The customer service agent was wonderful to deal with! The agent at the Petal and Pup was comforting, helpful and had great follow through. The actual product quality and color of the linen item is not the same as in the website picture, but I kept the item anyway.

The customer service is what makes this business..AMAZING! I had trouble exchanging my order for a different size and was quite stressed about having a dress in time for a wedding. The lovely lady at the Petal and Pup team was so genuine and went above and beyond my expectations to help me make it happen and on the same day I had emailed. Beautifully designed and easy to use website and same day delivery service was an absolute life saver. Such a great experience and can’t wait to shop here again soon xx

I want to express how pleased I am with my first experience buying from Petal and Pup.

I ordered a dress last minute and got it expressed shipped; much to my surprise it arrived just over 24 hours after it was ordered. To say I am pleased is an understatement.

From the updates to arrival time and quality of the product, I will definitely be returning and recommending Petal and Pup to those who will also value their products and overall experience.

Can't wait to return very soon.

Seamless shopping experience and high quality with good fit! What i also loved is their website and how easy it is to find what you're looking for and filter things out. My order arrived fast, packaged well and with the useful info on their website, i was able to order true to size and that fit me well! I bought 6 dresses, but will order more for sure. Ps. The Franklin dress in Mocha is my new staple :D x