I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... See more
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Review summary
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Reviews shaping this summary
Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... See more
Company replied
I've ordered a selection of full-sized and mini PetalPal cards a couple of times now. These pretty cards have delighted everyone I've sent them to. Delivery has been within the promised timeframe an... See more
Company replied
Lovely and easy site to browse, choose and buy. Take note of delivery timespan as I ordered a little too late, so my cards didn't arrive in time. But as it wasn't for any special occasion, they were d... See more
Company replied
4.7
Excellent
787 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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People also looked at
Cards look lovely looking forward to…
Cards look lovely looking forward to receiving.
If you buy so many you get a discount which is great but then if add first time offer you then get charged delivery so seems a bit unfair but still looking forward to receiving and hoping as nice as shown
September 1, 2025
Unprompted review
Reply from Petalpal
Thank you so much for your order and kind feedback! We're glad you're looking forward to your cards. We appreciate your note on the discount and shipping — we'll definitely pass that along to the team. Hope you love your order once it arrives!
Reply from Petalpal
Thank you so much! We're truly grateful for your kind words and support 🌟
Lovely product
Lovely product, I bought the sunflower one for a friend who's going g through a difficult time at the moment. She absolutely loved it.
August 28, 2025
Unprompted review
Reply from Petalpal
Thank you for your kind words! We're so glad to hear the sunflower bouquet brought a bit of brightness to your friend during a tough time. What a thoughtful gift — we're happy it meant so much to her. 💛🌻
Please ignore previous posting
Please ignore previous posting , the problem was not caused by Petalpal but by the courier service, Problem has been resolved & items now received, delighted with the cards & wish to thank Beverley at PetalPal for her kind assistance.
August 27, 2025
Unprompted review
Reply from Petalpal
Thank you so much for the update — we truly appreciate your kind words! We're delighted to hear the issue has been resolved and that you're happy with the cards.
We'll be sure to pass your thanks on to Beverley — she’ll be so pleased to know her support made a difference. 💐
Beautiful
I’m sure they are wonderful but due to a tricky address in Australia they were delivered to an unhelpful lady who we think threw the package away! My friend is now in hospital and I so hoped the tulips would cheer her up!
August 12, 2025
Unprompted review
Reply from Petalpal
I’m so sorry to hear that! We completely understand how disappointing this must be. Thank you for sharing, and we’re here to help make it right.
We sent this to a friend who loved it
We sent this to a friend who loved it. It took a long time to arrive though and that puts me off ordering again.
July 31, 2025
Unprompted review
Reply from Petalpal
Thank you for your feedback! We’re so glad your friend loved it. We appreciate your patience and are continuously working to improve delivery times.
An easy transaction looking forward to…
An easy transaction looking forward to receiving my purchases
August 24, 2025
Unprompted review
Reply from Petalpal
Thank you so much! We're glad to hear the process was smooth—hope you love your items when they arrive! 😊📦
Very good my friend loved it
August 4, 2025
Unprompted review
Reply from Petalpal
That’s so lovely to hear—I'm glad your friend loved it! Thank you for sharing! 😊💐
my elderly aunt loved it
my elderly aunt loved it, at least she cant over water the flowers this time,
July 23, 2025
Unprompted review
Reply from Petalpal
That’s wonderful to hear! So glad your aunt loved it — and yes, no watering needed means these blooms can be enjoyed worry-free! 🌸💛
Fantastic choice
I’ve used this company before and they’re fantastic. Great choice & the quality of the cards are brilliant. In my mind better than buying a bunch of flowers as they last forever. I’ll be back.
August 20, 2025
Unprompted review
Reply from Petalpal
Thank you so much for your kind words! 💐 We’re thrilled to hear you love the quality of our cards and agree — they really are a gift that lasts forever. Can’t wait to have you back! 🌸
Very happy with your fast mail just…
Very happy with your fast mail just ordered another Birthday present
August 18, 2025
Unprompted review
Reply from Petalpal
Thank you so much! I’m thrilled to hear you’re happy with the fast delivery. Looking forward to helping you with your next birthday gift! 🎉
Lovely cards
August 21, 2025
Unprompted review
Reply from Petalpal
Thank you so much! 💐 We’re so glad you love the cards — your kind words mean the world to us!
Really lovely cards
The product is excellent and I am really pleased with it but it took a while to arrive. Fortunately I had left a good amount of time between ordering and needing this, but if I had needed it quickly I would have been disappointed.
July 15, 2025
Unprompted review
Reply from Petalpal
Thank you for your kind feedback — we’re so glad you loved the product! We appreciate your patience with the delivery and will keep working to improve this. Let us know if we can help with anything else!
It's fantastic and it's something that…
It's fantastic and it's something that you can keep.
August 19, 2025
Unprompted review
Reply from Petalpal
We're so happy to hear that you think so! 🌟
It truly means a lot to know the gift feels meaningful and lasting. Thank you for sharing your thoughts — we appreciate you! 💖
Lovely card for a special friend
Lovely card for a special friend. She will love it . From choosing the card, to ordering & delivery was very easy & quick. Thank you
August 18, 2025
Unprompted review
Reply from Petalpal
Thank you so much for your kind words! 💌
We’re so glad to hear that the whole experience—from choosing to delivery—was smooth and enjoyable. We hope your friend absolutely loves the card!
Beautiful cards would brighten anyone’s…
Beautiful cards would brighten anyone’s day. Bought for my sister in law who was recovering from surgery. She loved it. Would definitely recommend.
August 4, 2025
Unprompted review
Reply from Petalpal
That’s so heartwarming — I’m really glad it brought some joy to your sister-in-law during her recovery. Wishing her a smooth and speedy healing 💐💛 And thank you so much for the recommendation — it means a lot!
Reply from Petalpal
That’s so lovely to hear! 💫 I’m thrilled you’re happy — thank you for sharing that! If there's anything else you need, just let me know.
The prompt service. Recieved in a week
The prompt service received in a week. Very handy to send.
July 1, 2025
Unprompted review
Reply from Petalpal
Thank you so much for your kind words! I'm really glad to hear your order arrived quickly and was convenient to send. If you ever need help with anything else or are sending another gift soon, I'm here to help! 💌
A friend bought one for me for my…
A friend bought one for me for my birthday, I thought it was lovely so bought one for another friend
July 14, 2025
Unprompted review
Reply from Petalpal
That’s so lovely to hear! It’s such a special way to share meaningful moments with friends. 😊🌸
Placed order on 29th July
Placed order on 29th July! Now 16 days later and several automated messages apologising for delay, Item still not delivered. Checked again today only to find my order was not recognised. Absolute disgrace! Avoid at all costs 😡
August 13, 2025
Unprompted review
Reply from Petalpal
Hi Julie,
We’re truly sorry to hear about your experience. Our shipping timeframe is usually 5–10 days, as noted on our website and at checkout, and it’s clear we haven’t met that for you. This is certainly not the experience we want for our customers.
Your order was placed on 29 July and shipped the following day, 30 July. It’s currently with a local carrier and should be delivered shortly. While courier delays are unfortunately beyond our control, we take full responsibility for ensuring our customers are looked after.
To make things right, we've now processed a full refund for your order. Again, we sincerely apologise for the inconvenience this may have caused you.
If you have any other questions or concerns, please feel free to email us at hello@petalpal.com and we'll be happy to assist you right away!
Kind regards,
The PetalPal Team
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