PetBacker Reviews 283

The support staffs response to both the pet sitter and the pet owners so so fast no matter what time it is. And they have good hearts, they are the kindest. I got harassed from bad people who left me fake reviews before, one of them was my ex and they stood up for me. They gave me courage to move on with my life. They gave me the kindest words that helped me through the darkest time. And they will not stand for any dishonesty. They will help you and protect you if you work for them. I love them the most. They are my family. I have worked for them for so many years now. You can trust them, I swear to god.🙏🏻

Good app easy to find customers I recommend, very trusted

The best Customer support, I had an issue and they immediately responded and solved the problem.
Special thanks to Khushali

Prompt and clear response from the customer service

First Time using the app, Had issues navigating and communicating with Potential borders!
However, However, the PetBacker team was very helpful in guiding me through the necessary steps and ensuring that everything was properly handled. Their prompt assistance in marking the task as completed was greatly appreciated.

convenient, and reliable

Everything is very convenient. Customer support is always there for us, and replying back as soon as possible. The only thing is that the fees are slightly high and the withdrawal process from the account takes too long. Other than that, excellent app for pet sitter and owners!

I am writing to provide a review for PetBaker.com, which has impressed me with its exceptional design and user-friendly interface. The application's aesthetic appeal is complemented by its intuitive navigation, making it easy for users to engage with its features and functionalities. This seamless experience not only enhances usability but also encourages users to make the most of the services offered.

Moreover, the support provided through the app is commendable. The responsiveness and efficiency of the customer support team reflect a strong commitment to user satisfaction. Queries are addressed promptly, ensuring that users feel valued and supported throughout their experience with PetBaker.com. This level of service undoubtedly contributes to building trust and loyalty among users.

I am excited about the prospect of working with PetBaker.com. The combination of a beautifully crafted app and top-notch support creates a solid foundation for successful collaboration. I look forward to contributing to their mission and helping further enhance the user experience for all pet owners.

quick resolution of any query

Customer service staff replies quickly and helpful.

Fantastic Apps! It is not just we can earn by taking care of those pets; It really help me to enhance my knowledge about the different behaviour both dogs and cat. And it help me a lot how to interaction from different breed of dogs and having also a good relationship with the pet owner, actually I meet a good people and build a frienship with other pet owners.
Petbacker customer service is very responsive they will help and to assist you whenever you have a concerns..

A caring and supportive support and a wonderful and warm community. Great app to connect pet owners and pet sitters. Definitely recommended.

The app is a bit difficult and confusing to use at first.. the UX could be improved..

Customer Service is super reactive and helpful big thumbs up for their work

Best pet care application that available in Japan.

This was my first time offering cage-free home boarding services, and I got my first pawstumer through PetBacker. I specifically chose PetBacker because I wanted a structured and reliable process, and I appreciate how the platform ensures a safe and transparent experience for both pet sitters and pet owners.

During the booking, I encountered some challenges with the pet owner’s cooperation in completing the process. However, the PetBacker team was very helpful in guiding me through the necessary steps and ensuring that everything was properly handled. Their prompt assistance in marking the task as completed was greatly appreciated.

This experience has taught me a lot, and I now feel more confident in choosing the right bookings in the future. I’m grateful for PetBacker’s support and would recommend the platform to fellow pet sitters looking for a secure and professional way to offer their services.

Petbacker app

Great service !! I chevkwd the recommendations of the dogcare guy, and he loved and took care of my best friend 🐶

I’ve really enjoyed using PetBacker so far! As a new user, getting hired can be challenging, but persistence definitely pays off. The platform provides great opportunities for pet sitters, and I appreciate the support team’s responsiveness—special thanks to Khushali for her outstanding assistance!

That said, there are some areas for improvement. The app can be a bit buggy at times, and the UI could be more intuitive for a smoother experience. Enhancing these aspects would make it even better for both sitters and pet parents.

Overall, I look forward to continuing with PetBacker and hope to see further improvements. Thanks for providing this platform!