PetBacker Reviews 

330
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally responsive customer support team, noting that any general issues or booking questions are resolved very quickly and efficiently. Many users feel secure and fully satisfied using the platform to find reliable pet care services and connect easily with helpful caretakers. However, some people mentioned that the initial user experience can feel a bit complicated and difficult to figure out at first. Consumers also pointed out that the platform's design, user interface, and overall usability could use some technical improvements to work much smoother.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising responsive support agents... See more

Application

Reviewers highlight positive aspects of application, noting that it is very useful for finding pet services... See more

Staff

Reviewers mention positive feedback about staff, highlighting that customer service team members like an... See more

Service

People report ambiguous experiences with service, as many consumers praise the platform for reliable pet... See more

User experience

Clients share positive opinions on user experience, highlighting the platform as easy to navigate with useful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jenny from customer support is my favourite support agent. She's always friendly and has always resolved my problem (all the agents have been great and have assisted me, but Jenny has something a l... See more

Rated 5 out of 5 stars

I have been using PetBacker for 8 months now, since we moved to Vienna, and have really nothing but good things to say about it. Easy to use platform with reliable payment options and great quality pe... See more

Rated 5 out of 5 stars

Very good services. If you want to enjoy your vacation without worrying for your fur baby, book a service with PetBacker. Highly recommended. Cheers to the great app and support 👍😃

Rated 5 out of 5 stars

customer service team responds quickly and is friendly. especially thanks to mam jenny your great and easy to approachable


Company details

  1. Animals & Pets

Information provided by various external sources

Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(330)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good customer service team

Really good customer service team with quick response explaining everything in full detail helping you understand your concern, making you feel at ease, strongly recommend them if you have any questions/ queries:)

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

I have entered wrong bank details so my…

I have entered wrong bank details so my payment was not processed to my my account.then i contacted to service centre and told them my problem , they have understood the problem and supported me in every way and gaves me my payment back , I just want to say the service was really good

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love using PetBacker

I absolutely love using PetBacker! 🐾
I’ve had the chance to experience it both as a pet sitter and as a pet owner, and in both cases, it has been fantastic. Whether I needed someone trustworthy to take care of my own pet or was looking to welcome a furry friend into my home, PetBacker has always connected me with wonderful people and amazing pets.

The platform is easy to use, reliable, and full of kind and caring pet lovers. I always feel safe and supported throughout the whole process — from booking to completion.

I truly recommend PetBacker to anyone looking for pet care or wanting to become a pet sitter themselves. It’s an amazing way to meet lovely animals, connect with responsible owners, and be part of a community that genuinely loves pets. 🐶💛

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

PetBecker gave excellent support to pet…

PetBecker gave excellent support to pet boarding service provider like me. When customer makes amendment in his request after booking. The process was so smooth and quick provided by PetBecker. Also, along with customer they took care of boarding service provider happiness as well. Will definitely recommend PetBecker for boarding and sitting services.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

The support staffs response to both the…

The support staffs response to both the pet sitter and the pet owners so so fast no matter what time it is. And they have good hearts, they are the kindest. I got harassed from bad people who left me fake reviews before, one of them was my ex and they stood up for me. They gave me courage to move on with my life. They gave me the kindest words that helped me through the darkest time. And they will not stand for any dishonesty. They will help you and protect you if you work for them. I love them the most. They are my family. I have worked for them for so many years now. You can trust them, I swear to god.🙏🏻

June 16, 2025
Unprompted review
Rated 4 out of 5 stars

New to PetBackers!

First Time using the app, Had issues navigating and communicating with Potential borders!
However, However, the PetBacker team was very helpful in guiding me through the necessary steps and ensuring that everything was properly handled. Their prompt assistance in marking the task as completed was greatly appreciated.

May 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look