PetCareRx Reviews 351

Yesterday my husband and I had the pleasure of speaking with one of your representatives. Her name is Peggy Barron-Pauldo. Not only was she very friendly, but her knowledge of your products was impressive. She answered all our questions with such congeniality, yet showed such professionalism. Ms. Barron-Pauldo represents your company to the highest level. She's definitely a keeper!

Very professional, friendly, knowledgeable and most helpful!

Very professional and friendly customer service.

I'm trying PetCare RX because several of your competition have failed from the initial call. So far the pharmacy and Gabriel have been great. Looking forward to seeing how smooth my first order goes. I have high hopes because so far you have exceed my expectations and your competition

Petcarex has a wonderful online veterinarian service you can access 24/7 to chat online with a vet if you have a pet issue. The problem was I didn't know how to access it and I'm not good with computers. I was luck enough to get a wonderful Customer Rep named Peggy when I called, and she not only told me how to use the service, but stayed with me and walked me through it until I made online contact with the vet service. Thank you, Peggy!

The lady who took my order was very nice and efficient. Also, it was taken care of quickly.

This was my first call to PetCare Rx and I was blessed to get Peggie to answer my call. I was concerned about the fact that honestly I didn't know anyone who had ordered from you before. I asked Peggie detailed questions about the length of time your company had been in business and where your products came from etc etc....EVERY question I threw at her, she answered with flying colors and complete resolve of satisfaction for the company she enjoyed working for! More reps like that and you won;t be able to handle all the calls you will get! Peggie was EXCELLENT in ALL areas of customer service. Knowledgeable...courteous...friendly and genuinely concerned for all that was good for our Macie girl!

Peggy is great!! She's very cheerful and helpful. She makes the ordering process very simple.
Thanks so much!!

Peggie made my day. She spent about 30 minutes with me on the phone while we fathomed the problem(s) with my order (some products were unavailable; then the CC linked to my account had become invalid). She was patient with me and cheerful: answered all my questions, helped me substitute products, and got valid payment information. Thank you again, Peggie, for being so kind!

I called Customer Service today when I received my order and realized that I ordered the wrong version of Glycoflex 3 - I ordered the 'mini' and should have ordered the 'all weight ranges'.
The most cheerful person answered my call - Peggy was so helpful, and happily helped me fix my error. She even checked to make sure I wasn't making another error (ordering the tablets instead of the soft chews)!
Thank you Peggy!!!!!! You are great!!!!!

In the last several times that I have called PetCareRx, I have had the ABSOLUTE PLEASURE of speaking with Ms. Peggy! That woman is a TRUE GEM and is always so sweet & professional! I'm calling back next month just to hear her voice--Thank you, Ms. Peggy!!

Very easy to communicate with, and helped me decide what my needs are.

As any time I out an order with PetCareRX I get great service, PetCareRX gets directly with the vet clinic including the customer of what and when they do. All information gets obtained for each step. Easy to reach an associate while you want to talk to someone. Really enjoy to get service with team of PetCare RX.

Gabriella was really helpful and then let me know of a good offer to start PetPlus.

Pam Madonna was completely professional, patient and knowledgeable. As a new customer, I asked her tons of questions and she answered them all even when I had to repeat some I didn’t understand. She is excellent in customer service and should be commended for her ability to deal with customers in such an exemplary manner!

I appreciate the call and the offer for 1 year free for PetPlus.

Your customer service department is STELLAR! Today's help came from Pamela! Every step of the way, your customer service "superheroes" reach out to let me know the status of all orders, what they are doing to assure the correct medications are being sent in a timely manner, as well as to be sure the dosing is the correct measure so as to not make an error to protect our pets' health. Today, Pamela called to help clarify dosing amounts. She was amazing...quick to fix what was unclear (due to my error!), and she did it with efficiency, and with a true willingness to provide the customer service experience I have come to appreciate from you all! There is no other company that I engage with that provides this level of customer care. Bravo!! And thank you! (AND your prices are so reasonable, which is initially what caught my attention....now it is your customer care team that catches and keeps my attention!!)

Your pricing is the best! Also we have a tricky shipping situation so your customer service department always makes sure the products are delivered to us properly. The representative’s are very professional, friendly, and helpful!