Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... See more
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Review summary
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Reviews shaping this summary
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... See more
Company replied
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... See more
Company replied
Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... See more
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Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Helpful staff fast delivery good…
Helpful staff fast delivery good products
June 10, 2026
Unprompted review
Reply from Petdirect
Kia ora Adelle! 🐾
Thank you so much for this wonderful feedback! We're thrilled you had such a positive experience with our helpful team and speedy delivery. We really appreciate your kind words about our quality products – it means the world to us!
We look forward to seeing you again soon. 🐱
They always have the stock i want
They always have the stock i want. They are the fastest and most reliable delivery ever!
June 15, 2026
Unprompted review
Reply from Petdirect
Kia ora Tracy! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you consistently find the stock you need at Petdirect and that our speedy, dependable delivery service keeps your furry friends happy. 😺🐕
Great customer service and selection
Great customer service and selection! I have an auto delivery set up and it's very convenient, too.
June 12, 2026
Unprompted review
Reply from Petdirect
Kia ora Liz! 🐾
Thank you so much for the wonderful feedback! We're thrilled to hear that you're loving our generous selection and that your Autodeliver subscription is making things so convenient for you. It's fantastic seeing you as a valued customer, and we really appreciate you taking the time to share your kind thoughts with us. ⭐⭐⭐⭐⭐
Fast delivery, best prices
We (I and my cat:) enjoy Pet Direct prices, range of products and fast reliable delivery.
Thanks! 🐈
June 12, 2026
Unprompted review
Reply from Petdirect
Kia ora! 🐱
Thank you so much for the wonderful feedback! We're thrilled that you and your feline friend are delighted with our fantastic range, competitive prices, and speedy delivery service. It's fantastic to see such a positive ⭐⭐⭐⭐⭐ review – it truly makes our day! 😊
Reply from Petdirect
Kia ora H.T! 🐾
Thank you so much for your generous review! We're thrilled that you've found Petdirect to be a trusted choice for your pet's needs.
We're delighted that our speedy delivery lived up to expectations too! That's something we're genuinely proud of. 😺
Awesome company to deal with
Awesome company to deal with, great products, variety, excellent communication, speedy dispatch, notifies you of how your oversize package is coming and when. Just all round awesome to deal with.
June 10, 2026
Unprompted review
Reply from Petdirect
Kia ora Chrissy! 🐾
Thank you so much for this wonderful ⭐⭐⭐⭐⭐ review – we're thrilled to hear you've had such a fantastic experience with us! 😺 We really appreciate your kind words about our diverse range of products, attentive communication, and speedy dispatch. It's fantastic that our tracking updates for oversized packages have been helpful too!
The order process was simple and easy…
The order process was simple and easy to use, especially for people who may not be tech savy. Easy to deal with.
Delivery service was outstanding.
June 9, 2026
Unprompted review
Reply from Petdirect
Kia ora Willie! 🐾
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our order process straightforward and user-friendly – that's exactly what we aim for. It's fantastic that we could make shopping with us hassle-free, regardless of tech experience.
Great range of products
Great range of products, easy shopping experience and delivery is fast.
June 10, 2026
Unprompted review
Reply from Petdirect
Kia ora Raewyn! 🐾
Thank you so much for the fantastic review! We're thrilled to hear you're happy with our fantastic range and that your shopping experience went smoothly. Your kind feedback about our speedy delivery really means the world to us!
We look forward to seeing you again soon! 😺🐕
The products I needed
The products I needed, delivered on time at the right price. Exactly what was required. Simple.
June 12, 2026
Unprompted review
Reply from Petdirect
Thank you, Geoff! We're delighted we could get exactly what you needed to you on time and at a competitive price. Your feedback is really appreciated, and we look forward to helping you again in the future.
Great Company
Finding Petdirect has been fantastic.
Great range and also the option of having afterpay is so helpful.
I personally highly recommend Petdirect
June 5, 2026
Unprompted review
Reply from Petdirect
Thank you so much, Kelly! We're delighted you're enjoying our range and that Afterpay makes shopping with us even more convenient for you. Your recommendation means the world to us, and we look forward to helping care for your pets!
Reply from Petdirect
Thank you so much, Fifi! We're thrilled that our fast delivery has impressed you. Getting your pet's essentials to you quickly is something we take great pride in, and we're delighted it's made a difference for you and your pets.
Convenient with auto deliveries plus…
Convenient with auto deliveries plus savings on products fast delivery. Afterpay option for payments. Recommend.
June 5, 2026
Unprompted review
Reply from Petdirect
Thank you so much, Leshea! We're thrilled you're enjoying the convenience of our Autodeliver service and the savings that come with it. We really appreciate the recommendation!
Always great prices and products
Always great prices and products. Super fast delivery. Excellent to deal with. Thank you 😊
June 6, 2026
Unprompted review
Reply from Petdirect
Thank you so much, Lee! We're thrilled to hear that you're happy with both our prices and the speed of our delivery—getting your pet's essentials to you quickly is something we really pride ourselves on. We look forward to seeing you again! 😊
Once again Petdirect did not disappoint.
June 4, 2026
Unprompted review
Reply from Petdirect
Thank you so much, Vicki! We're thrilled that we've consistently met your expectations and earned your trust as a repeat customer—that really means the world to us.
Speed of delivery and products that I…
Speed of delivery and products that I can't get from our vet. Excellent service.
June 8, 2026
Unprompted review
Reply from Petdirect
Kia ora Beryl! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you're enjoying our speedy delivery and that we're able to help you find the products you need. It's fantastic that Petdirect can complement your vet's care with items that are harder to source elsewhere!
Consistent reliable service and great…
Consistent reliable service and great product range. - Thankyou.
June 5, 2026
Unprompted review
Reply from Petdirect
Kia ora Brent! 🐾
Thank you so much for the wonderful review! We're thrilled to hear that you're enjoying our consistent and reliable service, and that our fantastic product range is meeting your needs. Your kind words mean the world to us!
Exceptional service
Exceptional service, fast delivery with great prices!
June 8, 2026
Unprompted review
Reply from Petdirect
Ata mārie Ngaire! 🐾
Thank you so much for the wonderful feedback! We're thrilled to hear that you had such a fantastic experience with us. It's fantastic to know that our speedy delivery and competitive pricing are hitting the mark for our valued customers like you.
Have a great product range for large…
Have a great product range for large dogs with specific dietary needs. Fast and efficient. Would rate 5 stars if there was a loyalty type programme or even a bonus product now and then popped in the box.
June 5, 2026
Unprompted review
Reply from Petdirect
Kia ora Rowena, 🐕
Thank you so much for the wonderful feedback! We're thrilled that you've found our fantastic product range helpful for your large dog's specific dietary needs, and we really appreciate you highlighting our speedy service.
We do have a loyalty programme, our Autodeliver subscription service, which may be helpful in getting those ongoing savings for you and your furry friend? You're welcome to give us a call or pop into one of our stores if you'd like to chat more about it with one of the Team.
Thanks again for choosing Petdirect! 🐾
Love this company
Love this company, we get all our pet related stuff from here. Very quick shipping and afterpay. Also kiwi owned.
June 4, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the wonderful review, Alysha! We're thrilled to hear you love shopping with us for all your pet needs. We really appreciate your support for our kiwi-owned business and are so glad our quick shipping and Autodeliver options work well for you🐾
Fast service
Fast service, wish there was a loyalty scheme for regular customers ( but not a subscription)
June 4, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the 5-star review, Gillian! We're thrilled to hear that you're happy with our fast service.
We really appreciate your feedback about a loyalty scheme for regular customers. It's great to know this is something you'd find valuable, and we'll certainly pass your suggestion along to our team. We're always looking for ways to reward our loyal customers and make their experience even better.
Thanks for choosing Petdirect – we hope to serve you again soon!
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