Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... See more
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Review summary
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Reviews shaping this summary
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... See more
Company replied
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... See more
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Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... See more
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Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fast service
Fast service, wish there was a loyalty scheme for regular customers ( but not a subscription)
June 4, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the 5-star review, Gillian! We're thrilled to hear that you're happy with our fast service.
We really appreciate your feedback about a loyalty scheme for regular customers. It's great to know this is something you'd find valuable, and we'll certainly pass your suggestion along to our team. We're always looking for ways to reward our loyal customers and make their experience even better.
Thanks for choosing Petdirect – we hope to serve you again soon!
Great prices
Great prices, auto ship is very convenient and the shipping was super fast. 10/10
June 6, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the fantastic review, Reggae! We're thrilled to hear that you're enjoying our great prices and that our Autodeliver subscription is making pet care so convenient for you🐾
Great selection great prices and super…
Great selection great prices and super quick delivery
June 5, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the wonderful 5-star review, Karla! We're thrilled to hear that you enjoyed our great selection and prices, and we're especially glad our quick delivery met your expectations
Great and reliable quick delivery
Great and reliable quick delivery. Been with pet direct for 6 years. Highly recommend
June 6, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the wonderful 5-star review, Jid! We're thrilled to hear you've been a loyal Petdirect customer for 6 years now. Your continued trust means the world to us, and we're delighted that our quick and reliable delivery service keeps meeting your expectations🐾
Reply from Petdirect
Thank you so much, Sheile! We're delighted to hear that you had a great experience with us. Your kind words mean the world to our team, and we truly appreciate your business. We look forward to seeing you again soon!
Great products! Great website!
Ordered online great and easy website found everything I needed fast delivery even over a public hoilday! ☺️
Returning customer for sure!
May 31, 2026
Unprompted review
Reply from Petdirect
Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review, Annalise! We're thrilled to hear that you had such a great experience with our website and that you found everything you needed so easily, especially on a public holiday!
Port direct is great!!
Pet direct has an easy website to negotiate to find the products you need. Great pricing compared with some other pet suppliers.
Easy check out and fast delivery, usually 24-48hrs
June 2, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the brilliant review, Rosalie! We're thrilled to hear you're enjoying your experience with Petdirect. We pride ourselves on keeping our website user-friendly and our prices competitive, so it's wonderful to know that's coming through for you
Reply from Petdirect
Thank you so much for taking the time to leave us a ⭐⭐⭐⭐⭐, Sandy! We're thrilled to hear that you were pleased with our pricing and delivery speed. Your satisfaction is incredibly important to us, and we're committed to continuing to provide excellent service
Superb Service ….again
Superb processing and delivery speed.
Great pricing and a good range.
Would highly recommend you check out Pet Direct
May 31, 2026
Unprompted review
Reply from Petdirect
Thank you so much, Emma! We're delighted to hear that you continue to receive fantastic service from Petdirect. Your kind words about our processing speed, delivery, and pricing really mean a lot to us. We're thrilled you're a repeat customer and appreciate your recommendation – we look forward to seeing you and your furry friend again soon! 🐾
Reply from Petdirect
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience with our service and fast delivery!
So easy to order online and quick…
So easy to order online and quick delivery it makes my life easier.
June 4, 2026
Unprompted review
Reply from Petdirect
Thank you so much for taking the time to leave us a 5-star review, Teresa! We're delighted to hear that ordering with us has made your life easier. Our goal is to provide a seamless online shopping experience with fast delivery, so it's wonderful to know we've achieved that for you. We truly appreciate your business and look forward to seeing you again soon!
First time customer and they have Great Service
First time customer and they have provided great service all round.
June 4, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the 5-star review, Micheal! We're thrilled to hear that you had a great experience with us as a first-time customer. Your kind words mean everything to our team, and we truly appreciate you taking the time to share your feedback!
Great pricing and fast delivery
June 2, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the ⭐⭐⭐⭐⭐, John! We're thrilled to hear that you're happy with our pricing and delivery speed. We work hard to keep our prices competitive while ensuring your order arrives quickly. We appreciate your business and look forward to seeing you again soon!
Online service is great
Online service is great, fast and efficient, awesome selection of cat food, best of all our cat loves what we get for him.
June 5, 2026
Unprompted review
Reply from Petdirect
Thank you so much for taking the time to leave us wonderful, Carol! We're thrilled to hear that you're happy with our online service and that your cat is enjoying their food. Fast and efficient delivery combined with a great selection is exactly what we aim for at Petdirect. We really appreciate your business and look forward to continuing to keep your furry friend happy and well-fed. Thanks again! 🐱
Fast reliable delivery
Fast reliable delivery, good products and range of products.
June 5, 2026
Unprompted review
Reply from Petdirect
Thank you so much, Sandra! We're delighted to hear that you've had a great experience with us. We're proud to offer fast, reliable delivery and we're glad our product range meets your needs. We really appreciate your business and look forward to seeing you again soon!
Great prices and fast delivery
Great prices and fast delivery, thanks so much
June 2, 2026
Unprompted review
Reply from Petdirect
Thank you so much for taking the time to leave us a review, Siné! We're delighted that you appreciated both our competitive pricing and speedy delivery – getting your pet supplies to you quickly is something we really pride ourselves on. We hope to see you again soon!
Great firm to deal with .good prices…
Great firm to deal with .good prices and super fast delivery. Good delivery information and follow up from you .cheers
June 1, 2026
Unprompted review
Reply from Petdirect
Thank you so much for taking the time to leave such a wonderful review, Kevin! We're thrilled you appreciated our competitive pricing and speedy delivery service—keeping customers informed every step of the way is something we're really proud of. We look forward to helping you with your pet's needs again soon!
Good priced and very quick delivery.
Good priced and very quick delivery.
May 28, 2026
Unprompted review
Reply from Petdirect
Thank you so much for taking the time to leave us a review, Rene! We're thrilled you were impressed with both our pricing and delivery speed—getting your pet supplies to you quickly is something we really pride ourselves on. We hope to see you again soon!
I always have a quick response and…
I always have a quick response and delivery is very quick. Products are well priced. There is also a lot of variety to choose from with good information about ingredients and other product related information.
May 28, 2026
Unprompted review
Reply from Petdirect
Thank you so much, Moss! We're delighted to hear that you're enjoying the quick responses and speedy delivery – getting your pet's essentials to you promptly is something we take pride in. We appreciate you highlighting our product range and ingredient information, as we believe pet parents should always know exactly what they're giving their furry friends.
Really speedy delivery
Really speedy delivery! Doggies happy with their new biscuits.
May 29, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the lovely review, Haley! We're thrilled to hear your doggies are enjoying their new biscuits and that the speedy delivery worked perfectly for you. We look forward to serving you and your pups again soon!
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