Peter Barry Surveyors Reviews 739

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and efficiency. Many appreciate the prompt responses and clear communication throughout the process, making interactions pleasant and productive. The thoroughness of the surveys and the detailed reports provided by the surveyors are frequently mentioned as key strengths. However, some customers reported issues with communication, including unreturned calls and slow responses, leading to a feeling of disorganization and lack of transparency. A few reviewers also noted that the survey reports occasionally missed critical issues or were delivered later than expected.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the helpfulness, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Response time

Consumers find response times to be positive, with many praising the quick turnaround of reports and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers praising the prompt, pleasant, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Found Peter Barry via an AI search and couldn't be happier. They provided a very thorough RICS Level 3 survey for my Victorian flat in NW5. Communication was excellent throughout an... See more

Company replied

Rated 5 out of 5 stars

We found Peter Barry Surveyors via an AI search as we needed a party wall surveyor for a rather complex party wall rebuilding issue. Jaynell Mainoo handled our case and we are extremely happy with th... See more

Company replied

Rated 5 out of 5 stars

Our neighbour decided to make a planning application to build a two-story extension with the ground floor facing wall being built on the Party Wall boundary. From our first contact with PBS, through T... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers, and our surveyor, David, was excellent. He had a phone call with us right after doing the inspection, and wrote a very thorough report with lots of photos. We had a few follo... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor
  3. Surveyor

Information provided by various external sources

Peter Barry is a well-established and highly respected multi office practice of Chartered Surveyors covering London and the inner M25 generally. For over 15 years, Peter Barry have been providing Valuations, Residential Surveys, Homebuyer Reports, Leasehold and Enfranchisement Valuations and Party Wall advice, making them continually ranked as the proven practice of choice for its clients. An often difficult and confusing process, is made that much easier and simpler, by the friendly and experienced team who are here to meet your specific needs. .


Contact info

4.8

Excellent

TrustScore 5 out of 5

739 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Happy to recommend

Callum was our surveyor and he was excellent throughout. He explained the process clearly, replied to any questions promptly, didn't get impatient when we had delays on our end and dealt with everything efficiently and quickly. I would be very happy to recommend the company.

August 13, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for your kind words and recommendation. We're delighted Callum provided clear, efficient service and handled delays professionally. Your satisfaction is our priority, and we appreciate your positive feedback.

Rated 5 out of 5 stars

"Excellent service from Peter Barry…

"Excellent service from Peter Barry Surveyors – my valuation report was completed quickly and professionally. Highly recommend!"

August 15, 2025
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Reply from Peter Barry Surveyors

We're pleased to hear that Peter Barry Surveyors provided you with a quick and professional valuation report, and we appreciate your positive feedback.

Rated 5 out of 5 stars

I'm always nervous using companies that…

I'm always nervous using companies that are not recommended to me... Well Peter Barry were great, stuck to the price from the outset. Katie was my main contact and she was lovely to deal with, and great with my neighbours and brought in the Party Wall Agreement with everyone happy... nice one guys thx !!

August 4, 2025
Unprompted review
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Reply from Peter Barry Surveyors

We're glad Katie provided excellent service and that the Party Wall Agreement process was smooth. We appreciate your trust and look forward to assisting you in the future.

Rated 5 out of 5 stars

Absolutely superb customer service and…

Absolutely superb customer and fast professional service with assistance and help both pre and post report.
Succinct and easy to understand reporting that is targeted to comply with HMRC requirements etc.

August 13, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for your positive feedback. We're glad our professional, fast service and clear reporting meet your needs and HMRC requirements.

Rated 5 out of 5 stars

Requested a Red book valuation for a…

Requested a Red book valuation for a property. Very helpful & efficient process from start to finish. Would recommend without hesitation

August 1, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for the recommendation Mr Winter.

Rated 5 out of 5 stars

The service was excellent

The service was excellent, from the very first point of contact with Peter Barry through to the follow up communication after the thorough survey had been completed. Queries were answered straight away, the report was extremely comprehensive and it was so refreshing to receive a call after receipt of the report to check to see if we had any questions.
Ayse, Steve and Joanne Thank you!

June 26, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for your kind words and positive feedback. We're delighted to hear that Ayse, Steve, Joanne, and Peter provided excellent service from start to finish, and that our follow-up was appreciated. We look forward to assisting you again.

Rated 5 out of 5 stars

Highly Recommended

I notified Peter Barry, Chartered Surveyors on 21/6/2025, that I required an urgent survey of my home. The response time in arranging a date and time for the inspection was within 24 hours, the inspection was carried out on 23/7/2025.
The surveyor (Steve) was very helpful during the process of the inspection. He took time to discuss the defects and professional repairs required. He informed me of the implications which would lead to significant structural damage. Which would impact on the structure of the property, if I did not undertake the necessary improvements and repairs.
He undertook a detailed inspection; he shared his knowledge and professional advice and was very efficient in completing the survey in timescales.
I'm happy with the customer service and with the details of the survey.

July 23, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for sharing your positive experience with Peter Barry, Chartered Surveyors. We are delighted to hear that our surveyor, Steve, provided you with thorough and professional service during your home inspection. It is our priority to ensure our clients are well-informed about any necessary repairs and the potential implications of neglecting them. Your satisfaction with both the customer service and the detailed survey is greatly appreciated. Should you need further assistance in the future, please do not hesitate to reach out.

Rated 5 out of 5 stars

Excellent work by the whole team

Excellent work by the whole team. We got a good outcome very quickly. Highly reccomended

July 18, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for your kind words! We are thrilled to hear that you had a positive experience and appreciate your recommendation. I will certainly share your comments with the team!

Rated 5 out of 5 stars

Really professional and detail report

Really professional and easy service. Also, David the Surveyor called me prior the inspection to ensure all my concerns were addressed. All these were covered in detail on the report which gave me peace of mind.

August 8, 2025
Unprompted review
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Reply from Peter Barry Surveyors

We are delighted to hear that you had a positive experience with our service and that David was able to address your concerns prior to the inspection. Your peace of mind is our priority, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

First time buyer survey

First time buyer, Requested RICS survey done on the property. Extremely helpful at the time I was just requesting quotes, much better than all the other firms I contacted. Even when there was an issue when it came to the initial survey date agreed upon, which was out of their control, managed to rebook extremely quickly and at short notice. I received report back next day as well, which was a surprise as was not expecting it so fast.

Highly recommended

August 5, 2025
Unprompted review
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Reply from Peter Barry Surveyors

We are pleased to hear that we were able to support you through this stage of the buying process, especially as a first time buyer. Thank you for your recommendation. Should you need any further assistance in the future, please do not hesitate to reach out.

Rated 5 out of 5 stars

Thanks David!

We are first time buyers, and our surveyor, David, was excellent. He had a phone call with us right after doing the inspection, and wrote a very thorough report with lots of photos. We had a few follow up questions coming from the search results from our lawyers and David spent a lot of time talking to us on the phone about these issues which came up. Would thoroughly recommend!

June 9, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for taking the time to share your positive experience with us! We are delighted to hear that your first-time buying journey was made smoother by our surveyor, David.
It is wonderful to know that you found his inspection report thorough and helpful, as well as appreciated his willingness to address your follow-up questions in detail. We strive to provide exceptional service and clear communication, especially for first-time buyers navigating this process.
Your recommendation means a great deal to us, and we will be sure to pass along your kind words to David and the rest of our team.

Rated 5 out of 5 stars

I had Party wall agreement done by Peter Barry / Amrita Johal

I had Party wall agreement done by Peter Barry surveyor. Amrita Johal was dealing with the process, I am very please withe service. Very efficient, professional work. Taking plenty of detailed pictures inside house. I would definitely recommend.

July 4, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for taking the time to share your positive experience with our services regarding your party wall agreement. We are delighted to hear that Amrita Johal provided you with efficient and professional assistance throughout the process.

Rated 5 out of 5 stars

Such an easy seamless experience

Such an easy seamless experience. Uploading and verifying documents etc was easy and stress free - took about 15 minutes total.

July 25, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for taking the time to leave us a review, we apreciate it.

Rated 5 out of 5 stars

Really professional

Really professional. Really quick. I really would recommend Peter Barry surveyors!

July 22, 2025
Unprompted review
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Reply from Peter Barry Surveyors

We appreciate your recommendation Mr O'Connor, thank you.

Rated 5 out of 5 stars

Thorough and detailed Level 3 RICS survey report

I had requested a level 3 RICS survey report on a residential property. Shaun visited the property and made a detailed inspection, taking photographs that illustrated various issues that were highlighted in the report. In particular, certain aspects that I had raised before the inspection took place were covered in the report. Following receipt of the report, I spoke to Shaun to clarify certain aspects, and I found him professional and helpful. Highly recommended.

July 24, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for taking the time to share your positive experience. We are delighted to hear that you found our service thorough and detailed, as we strive to provide comprehensive assessments that meet our clients' needs.
It is particularly gratifying to know that Shaun was able to address your specific concerns during his inspection and that you found him both professional and helpful in clarifying aspects of the report afterward.
Thank you once again for your high recommendation.

Rated 5 out of 5 stars

Responsive and Professional

Callum prepared party wall agreements for us. He was responsive and easy to work with. Highly recommended!

July 1, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for the positive feedback, Isaac! We are delighted to hear that you found Callum to be responsive and easy to work with. It was our pleasure to assist you with the party wall agreements. Your recommendation means a lot to us. If you ever need any further assistance, please do not hesitate to reach out.

Rated 5 out of 5 stars

Party Wall Surveyors

Contacted about a party wall agreement. I spoke with Daniella who was extremely helpful with the process and very quick to respond. Would definitely recommend!

July 24, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for your kind words, Marianne. We're delighted to hear that Daniella was able to assist you efficiently with the party wall agreement process. We appreciate your recommendation and look forward to serving you again in the future.

Rated 1 out of 5 stars

POOR SERVICE - I am a solicitor and i wanted to enquire about retaining your services . 24hours later no response.Very unprofessional. i have gone elsewhered

What went "wrong" was that you have failed to return my call
i am a solicitor and i telephoned you yesterday morning with a serious enquiry about retaining your services on a Boundary issue. i gave full details of the property and left my contact telephone number .Now over 24 hours later i have had no response.
i take the strongest possible exception as a fellow professional to being treated in this disrespectful manner which constitutes a complete absence of service and professionalism.
I considerI am entitled to an apology and I express the hope that other prospective clients will receive better treatment than me otherwiseI fear for the future of your business. I require you to destroy the data I gave to your receptionist yesterday
Frederick PERRIN

July 24, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Dear Mr Perrin,

I am sorry to hear that you were dissatisfied with the service you received. We do take all feedback seriously, and are always looking for way to improve our customer’s experience.

I can confirm that we received your enquiry at 10:10 am on 24th July 2025. At 12:30 on the same day we emailed you to advise that unfortunately, we do not deal with boundary disputes. We also provided a link to RICS where you are able to search for a Boundary Surveyor in your local area who will be able to assist. I have today resent this email for reference.

If you would like to discuss this further, please do not hesitate to contact me directly on susan.bradford@peterbarry.co.uk.

Kind regards

Susan Bradford
Administration Manager

Rated 5 out of 5 stars

Very fast and efficient

Very fast and efficient. Very clear and Amrita was great on site.

July 14, 2025
Unprompted review
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Reply from Peter Barry Surveyors

We greatly appreciate your positive feedback! It's wonderful to hear that you found our service to be fast and efficient, and that Amrita provided a great experience on site. Thank you for taking the time to share your experience; we look forward to serving you again in the future.

Rated 1 out of 5 stars

poor experience

poor experience, the L3 survey was scheduled & conducted promptly, but missed a major leak inside the property that was going on for years, and complaints manager deferred to weasel wording in the survey, where they never stated that there are no leaks, just that they have not found them

Effectively peace of mind that we got from a survey was a fake one and in reality it is just some wasted 3k£

March 23, 2025
Unprompted review
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Reply from Peter Barry Surveyors

Dear Mr Sinitsin,

We do take all complaints very seriously. You have been provided with a copy of our Complaint Handling Procedure, and we are currently looking into your concerns.

Kind Regards
Shaun Blake BSc(Hons) MRICS | PETER BARRY SURVEYORS

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