Peter Clarke Estate Agent and Letting Agent - Stratford-upon-AvonReviews 

Great service from the whole team at Peter Clarke. House priced right first time, offer received inside 4 weeks, buyer validated very professionally. Communications throughout were exemplary!!

I have used Peter Clarke to manage my rental properties for years. Joely Clinton, the Property Manager, has always been extremely professional, helpful and kind. Any issues or problems have been always been dealt with extremely promptly and efficiently. Joely is very knowledgeable about the letting laws and the rental market. I cannot recommend their services more highly,

I can’t recommend Peter Clarke highly enough. Camilla supported us from start to finish throughout an extremely tricky process- i honestly don’t think we would have managed to secure the property had it not been for her. Without a doubt the best estate agent I have dealt with in Stratford, thankyou so much!

As many companies transition to automated and AI driven customer service models it is wonderful to find a business that still operates through direct personal contact, understanding its customer's needs and going above and beyond to meet these.

From initial consultation, through to celebratory completion phone calls Camilla Smith managed my sale in exemplary fashion. Despite many difficult issues arising in the inevitable chain of sales downstream Camilla was able to offer pragmatic solutions, broker agreements and actions, and most importantly take the lead in chasing and following up both solicitors and agents down the line. Without this level of engagement I am certain the deal would have collapsed.

Outstanding in every way, I cannot recommend Peter Clarke and especially Camilla enough.

We’ve had a fantastic experience with Peter Clarke Estate Agents, and especially with Emma in the Stratford office.

Emma was our property manager for around 8 years previously and was consistently excellent throughout that time. More recently, she’s helped us again in finding our new property, and her support, professionalism and calm approach made the whole process far easier than it could have been.

She’s knowledgeable, responsive, and genuinely cares. You always feel like you’re in safe hands with her.

Thanks also to the wider Peter Clarke team for their help and support along the way. Highly recommended.

Peter Clarke is Stratford’s best estate company, and Camilla Smith undoubtedly its best estate agent. She handled the sale of our property with consummate, patient skill. Her professionalism is astounding, making sure that each step of a potentially stressful process was dealt with calmly.

Selling our rental property through Peter Clarke Estate Agents was easy and smooth.
From making initial contact they under took the valuation, viewings and the final stretch as we negotiated and dealt with solicitors.
We were kept up to date throughout the process which we can honestly say was trouble free.

Big thanks to the team.

We highly recommend Peter Clarke Estate Agents! They have been incredibly supportive throughout the entire process of selling our property. From start to finish, their professionalism, responsiveness, and friendly approach made what can be a stressful experience so much easier.

No question was ever too small – they were always available to offer clear advice and reassurance whenever we needed it. Their dedication and constant communication gave us real peace of mind.

We recently concluded our tenancy managed by Peter Clarke Letting Agency and we wanted to express our sincere appreciation for their outstanding service throughout the entire period.

From the initial application process to the final handover, their professionalism was consistently evident. What truly stood out was their incredibly quick response time to any queries we had. Whether it was a minor question or a more significant issue, the team at Peter Clarke were always prompt and efficient in their communication, which provided immense peace of mind.

We would particularly like to commend Emma Zyko. Her dedication, efficiency, and friendly approach were truly remarkable. Emma was always a pleasure to deal with and went above and beyond to ensure everything ran smoothly.

Overall, we highly recommend Peter Clarke Letting Agency to anyone seeking a reliable and professional letting service. Their commitment to their tenants is clear, and their team, especially individuals like Emma Zyko, are a real asset. Thank you for a positive and well-managed tenancy.

In June 2022 we chose Peter Clarke to market our property because we had an excellent service from both letting and sales, in the past.
We accepted an offer from someone who was obviously well known at the branch as they were always referred to by their christian name, they had a property portfolio and were going to raise the funds against it. All sounded good, after weeks of being fobbed with excuses pertaining to their personal life, we were not surprised that the offer was withdrawn because of lack of funds. We were left feeling that their interest was with the potential buyer and not us.

We then accepted another offer, which was withdrawn on 4/11/22. There was no follow up as the whether they were still interested in the property. We decided to take it off the market and informed Peter Clarke on 28/11/22.
The property was sold by another estate agent on 22/5/23 to the person who had withdrawn the offer in November. We were aware of the 6 month clause in our agreement with Peter Clarke, but truly believed that the 6 months was from when a potential buyer withdrew their offer and ceased to be a person of interest to them ie 4/11/22.

In August this year, some 15 months later, we received an e-mail from Jonathan Joy to say that he had information that we has sold the property and as it was less than the 6 months by 6 days and we were bound by our contract to them to pay £3000 in fees. We replied explaining that we honestly but wrongly assumed the 6 months started when the buyer had withdrawn their offer.

We heard nothing more from Jonathan Joy until towards the end of November when received an invoice for £3000. followed by another e-mail offering us a 10% discount and the threat that if it was not paid within 7 days he would take action to recover the money. We have paid Peter Clarke £2700, at lot of money for innocent mistake of 6 days and we strongly object to being threatened like criminals who were trying defraud the company.

In the e-mail that Jonathan Joy sent us to acknowledge receipt on the money he wrote "it seems clear that (the buyer) would have proceeded anyway" Which begs the question why didn't he follow the potential sale up at the time.

We were extremely happy with the service at Peter Clarke. Very proactive and efficient, especially with chasing others further down the chain. Very friendly, helpful and professional. The photographer they recommended was excellent; our buyers later told us it was the video that first drew them in.
I would thoroughly recommend Peter Clarke

We have been delighted with the way staff at Peter Clark in Stratford have managed the letting of our one-bedroom flat. From our first meeting with Michael, lettings manager, we felt confident that the Peter Clark team would do a good job for us. Indeed Karen, who had the job of finding a suitable tenant for us, kept us well informed at every stage of the process right through to the successful tenant's move into the flat. Throughout this process Karen handled all the necessary paperwork, responded to the new tenant's questions and requests and checked with us if anything cropped up about which she needed our confirmation or consent. We have nothing but praise for the way in which the Peter Clark team has helped us with this letting. We cannot recommend Peter Clark strongly enough and would have no hesitation in choosing them again.

Our experience with Peter Clarke has been extremely positive. After dealing with two other letting agents over the years who provided very disappointing service, we were pleasantly surprised by the professionalism and dedication of the Peter Clarke team.

It is short-sighted not to treat tenants well, as although they may only rent for a short term, these individuals could go on to use the services again, whether it be to rent, buy, sell, or let. In contrast, Peter Clarke has set a new standard for us. The entire staff are brilliant, especially Emma Zyko, who managed our property with exceptional care and efficiency. We were also fortunate to have wonderful landlords, which made our renting experience even more pleasant.

Their outstanding service and dedicated staff have left a lasting impression. We highly recommend them to anyone seeking a reliable and professional letting agent. We will use their services in the future.

Jonathan Joy and Mel (Stratford Office) have provided excellent support and services in helping me to sell my best friend's property for which I am sole executor of his estate. Jonathan provided a realistic valuation and secured the sale without fuss and kept me informed throughout the process. I have no hesitation in recommending Peter Clarke services to others. Thank you Jonathan!

Upon recommendation we used Peter Clarke for the sale of my fathers house and were not disappointed. The valuation and house details were accurate and the processes and forms to fill in were easily understood. All the staff I dealt with were friendly, helpful and professional. The fees were lower or inline with other agents in the area and we had a 1st class service. We also felt that the communication between them and the chosen solicitors helped to make the sales process run smoothly.

Everything went relatively quickly and viewing and access were easy to setup.. Agent showing us around was very helpful.. The location we used was actually was the office in Shipston on Stour

Very happy with the service and support from Jonathan, Irene and Melanie at Peter Clarke. They kept me informed and advised at every stage of the process and played an active role in moving the sale forward. As
result I think they worked hard for their commission. Thank you all

Before I begin it is unsurprising to read that most positive reviews are to do with home sales - in my own PERSONAL experience when PC&Co have your money, they are finished with you!!!
I have never experienced discrimination on the level I have from Peter Clarke and Co which has now caused me serious destress and they also don’t care. I have enquired about some building works on a communal building my flat is located in. As Peter Clarke and Co didn’t ‘order’ the works they have literally told me they are unwilling to discuss it. Harriet is by far one of the rudest people I have EVER spoken to on the phone, huffing and puffing and cutting me off to tell me she ‘wants to go home’. When Michael is done talking to you, he ignores you. I also have NEVER had to seek advice from a solicitor before. Before renting to me PC&Co knew I had certain health conditions and the response I have had is not only unkind, but actually discrimination. They have made me feel so terrible and worthless for things that I cannot control. If you suffer with any form of health condition DO NOT become a tenant with this agent. They will only find you an ‘irritation’ for what I can only presume is small charge they get for managing. I am now being ignored no matter who I email. I have actually asked Michael for a document letting me know what PCCo’s internal obligations to tenants are - this has been ignored - I asked Harriet for this on the phone. I have asked for the details of the individual I need to begin an internal complaint, ignored. I am not even sure it is completely legal to refuse these documentations and details if asked. The person responsible for this company seriously needs to consider some further training in basic customer service and compassion for these (seemingly) arrogant and offensive agents.
If a response is left to this publicly I am sure it’ll all be my fault - they are full of words and very little action. They actually have not the single interest in even trying to disguise their absolute disdain for you. Michael even commented that ‘works would not stop because of me’ - I never asked them to. PC&Co also knew these works were beginning and failed to be transparent of the gravity of the situation and impact it’d have on peoples lives. That was my qualm.

Only in Stratford Upon Avon ehhh!!!

They’ll be very glad too hear I won’t be renewing my contract, but certainly not as glad as I am. I’m sure I will also be completely ‘paid back’ in my checkout process and I’m sure I’ll be getting plenty of emails from them about ‘what they want’.

A service poorer I am yet to encounter. Even last year a few days before x-mas I locked myself out and though they held a key they refused to assist me but to give me the number of a ‘locksmith’ … 80£ later.
In the communal area I reside in I know one thing, I am not alone in my ideas of this companies attitude. Even the lady who comes and does inspections likes to comment on your personal decor and a more sarcastic person I’m yet to meet.

Once they have your money they’ll be done with you and with my already pre existing issues I now have to spend time wasting the remainder of my tenancy filling out paperwork for ombudsmen and the like. You know I wasn’t even allowed too move out on July 1st even though I pay my last rent this month … me thinks that’s due to the place being covered in scaffolding with workmen right outside the window drilling into the walls. Curious right???

On a slightly different matter.
1. Recently received a revised ‘fire’ documentation even though the electrics cupboard for the area is full of other neighbours junk and flammable liquid. I don’t understand how this has been verified and signed off. Oh well, at least that cupboard is only underneath my kitchen.

Customer service - What service???
Reliability - 0
Kindness and Compassion - Nope!!!

Much enjoyed meeting Barney Smith who was courteous, intelligent and charming.