Peters' Cleaners Reviews 

1,289
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, polite, and knowledgeable, making every single interaction pleasant and welcoming from the start. People also deeply appreciate the consistently high quality of the clothing care, reliable packaging, and remarkably efficient turnaround times offered daily. Though some customers noted occasional issues, a few people experienced specific problems like unremoved stains or items coming back creased. Some reviewers were not happy with certain outcomes, mentioning that particular garments had persistent marks, damages, or missing parts upon return. These minority experiences show that results can occasionally fall short of expectations.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast collection, efficient... See more

Staff

Consumers find staff to be positive, highlighting that team members are always polite, professional, and... See more

Quality

People report positive experiences with quality, noting that garments and household items return... See more

Product

Users describe positive interactions with product, highlighting fast and efficient service with items... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the friendly team, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Peters Cleaners. The whole process was extremely convenient. I placed my order online and sent the items via an InPost locker, which made everything so easy! Th... See more

Company replied

Rated 5 out of 5 stars

I did not have my receipt with me at collection, but the jacket was found promptly. It has never been a problem finding nearby parking on Lincoln Road New England. My jacket was bought new and on-line... See more

Company replied

Rated 5 out of 5 stars

As usual a fast efficient service.i was a bit dubious about using the InPost locker system.I needn’t have worried as both items(men’s suit and ladies jacket)came back perfectly cleaned and wrapped.

Company replied

Rated 5 out of 5 stars

My first visit and I got a friendly reception, which made me feel comfortable from the onset. A decent price point for one winter Jacket. I was happy with the quality of cleaning and p... See more

Company replied


Company details

  1. Dry Cleaner
  2. also in
  3. Clothing Alteration Service
  4. Laundry Service

Written by the company

Peters’ Cleaners has partnered with InPost to make proper dry cleaning ridiculously easy: drop off and collect when it suits you, without racing to opening hours. Behind that convenience is the same Peters standard we’ve been known for since 1963. We’re not a production line, and we don’t rush items through machines. Every garment is checked by hand, treated individually, and cleaned using the method that best protects the fabric. Our team includes specialists with decades of experience, and it shows in the details, from stain removal and fabric assessment to pressing garments back into perfect shape. We look after delicate silks, structured tailoring, occasion wear, vintage pieces and everyday favourites with the same care. Quality is our promise: every item is inspected throughout the process and goes through a two-stage quality check before it’s returned. Clothes come back carefully finished and protected. InPost makes it simpler to use us, but nothing about the craft has changed.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,289)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Took my very expensive perfect clean suit in covered…

Took my very expensive suit in covered in blood and mud from an accident thought it was a right off but came back like brand new Thankyou so much Graham Jones Peterborough

November 7, 2025
Unprompted review
Peters' Cleaners logo

Reply from Peters' Cleaners

You are most welcome. Thank you so much for taking the time to share your experience. We really do appreciate it!

Rated 5 out of 5 stars

Efficient

Helpful, friendly and most of all efficient. Items always arrive in time and well covered to protect from any problems regarding weather etc.

November 4, 2025
Peters' Cleaners logo

Reply from Peters' Cleaners

Thank you for your review and your fantastic comments. Very happy you are pleased with our service.

Rated 5 out of 5 stars

Best dry cleaner

This is the only dry cleaner I use and they always do an excellant job

October 18, 2025
Peters' Cleaners logo

Reply from Peters' Cleaners

Great to hear and thank you so much for reviewing us.

Rated 5 out of 5 stars

My first visit and I got a friendly reception



My first visit and I got a friendly reception, which made me feel comfortable from the onset.

A decent price point for one winter Jacket.

I was happy with the quality of cleaning and packaging.

An email notification of 'ready for pickup' was very helpful.

What's not to like.......'I'll be back'😎

Overall a pleasant experience.

October 24, 2025
Peters' Cleaners logo

Reply from Peters' Cleaners

That's great to hear and we'd love to see you again! Thank you so much for writing such a great review, we really appreciate it.

Rated 5 out of 5 stars

Amazing service

Amazing service. They know exactly what they are doing when it comes to your clothing. The customer service was first class and they explained exactly how they would clean a certain item. I have been going here for years. No.1 in Peterborough

November 4, 2025
Unprompted review
Peters' Cleaners logo

Reply from Peters' Cleaners

Thank you so much for taking the time to review us, it means alot to us! Fantastic to know you are happy with our service and we look forward to seeing you again.

Rated 5 out of 5 stars

A contented customer

Peters Cleaners keeps me informed the date that the articles will be ready, and the finish is always top class.

October 31, 2025
Peters' Cleaners logo

Reply from Peters' Cleaners

Great to hear and thank you so much for taking the time to review us

Rated 5 out of 5 stars

Always efficient and friendly

Always efficient and friendly

Great work on alterations too

October 20, 2025
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Reply from Peters' Cleaners

We are so pleased to hear you are happy with our alterations and cleaning. Thank you for the great review.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, items were ready on time and cleaned well.

October 9, 2025
Peters' Cleaners logo

Reply from Peters' Cleaners

Thank you so much for such a great review. We really appreciated it!

Rated 2 out of 5 stars

Took suit and shirt to be cleaned and…

Took suit and shirt to be cleaned and pressed. Went to pick up and shirt was missing and had been left at the factory. The lady in the shop did do all she could to rectify and received the shirt the next morning on the day I needed to be in the suit. When I got suit out of bag at venue I realised the silk pocket square was also missing from the suit jacket pocket.

October 16, 2025
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Reply from Peters' Cleaners

Thank you for your review and so sorry about your issues. I am afraid we are only human and occasionally mistakes do happen. We are passionate about great customer care and it sounds like you did appreciate that our staff did all they could to rectify the situation.

Rated 5 out of 5 stars

Always on time

Always on time. Always perfectly clean and folded. Always competitive. Always such nice people to deal with.

October 23, 2025
Peters' Cleaners logo

Reply from Peters' Cleaners

Thank you so much for such a wonderful review. We really do appreciate it.

Rated 5 out of 5 stars

Perfect cleaning

Perfect cleaning, staff and timings.

October 27, 2025
Peters' Cleaners logo

Reply from Peters' Cleaners

Thank you so much for the great review. It's hugely appreciated.

Rated 4 out of 5 stars

Very good but expensive.

September 10, 2025
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Reply from Peters' Cleaners

Hi Maxine, thank you for your review. Unfortunately it is very challenging in today's world given the increase in costs to provide an excellent service and be cheap. We are committed to providing excellent service which it seems you received and are very transparent about our pricing as we charge upfront so customers have a choice. Thank you for using our services.

Rated 5 out of 5 stars

Full explanation of risk for cleaning…

Full explanation of risk for cleaning articles. Excellent service.

September 16, 2025
Peters' Cleaners logo

Reply from Peters' Cleaners

Thank you so much for your review and very pleased to hear you appreciated the knowledge of our staff.

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