We’ve bought dog food from Petflow since our local specialized pet food store closed down, and have been very happy with Petflow. They’re easy to work with, very good at communicating expectations... See more
Company replied
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Review summary
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Our dog, Max absolutely inhaled your food and I kept buying it because he loved it so much. Max was a 15 year old Australian Shepherd and unfortunately left us bound for Rainbow Bridge last Friday.... See more
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Petflow is great! We would order our dog food on subscription to make life easier, but it's even better knowing that they donate a bowl of food to a shelter dog every time our order is processed. Why... See more
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I received an extra collar instead of a leash. Your customer service chat was a tremendous help. My girl KURLI STEVEADORABLE is a rescue with a horrific back story. She moved in with us on July 16th,... See more
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Company details
Written by the company
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule. Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
The Petflow Difference:
Written by the company
- We Are Pet Parents
- Need help finding food that's right for your pet? We're here to help. We love our customers and we want you to have the best possible service and quality for all your pet care needs. Reach us anytime by email, chat or give us a text at 1-833-316-1577 between 9AM-7PM ET Monday-Friday.
- Good Food
- We carry nearly 150 different brands and believe in providing pet parents with the best possible nutrition and diet for their fur babies. We're here to help you find what your pet needs!
- Super Fast Delivery
- We love getting you and your pets the things you need quickly. Your Petflow orders will be on your doorstep in 2-3 business days.
- Contact Us!
- help@petflow.com Text: 1-833-316-1577 3747 Hecktown Rd, Easton, PA 18045
Satisfaction ALWAYS Guaranteed!
Your tail will wag
Petflow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, Petflow.com will make it right! Just SMS, LIVE CHAT, or EMAIL us! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!
Contact info
3747 Hecktown Rd, 18045, Easton, United States
- help@petflow.com
- petflow.com
4.2
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Customer service is awesome!
Customer service is awesome!! If I send an email to have my shipment shipped out earlier, they are on it right away!
November 25, 2025
Reply from Petflow
Thank you for sharing this. We are so glad to hear our team has been helpful when you need to adjust a shipment. We appreciate you being part of the Petflow family.
Delivery times are getting longer and…
Delivery times are getting longer and longer! I still haven’t received this months shipment and I ordered two weeks ago.
November 25, 2025
Reply from Petflow
I am sorry to hear your order has taken longer than expected. I know how frustrating that is. I have sent a request for more information so we can look into your shipment and help. We are also actively working on improving our site and shipping processes so experiences like this can be avoided moving forward.
Excellent shipping and good prices
November 25, 2025
Reply from Petflow
Thank you for the kind review. We are happy to hear your order arrived quickly and that you are pleased with the pricing. We appreciate your support.
Reply from Petflow
Thank you for the great review. We are glad to hear the ordering process was smooth and that your shipment arrived on time. We appreciate you choosing Petflow.
My order was canceled without notifying…
My order was canceled without notifying me.
November 24, 2025
Reply from Petflow
I am sorry to hear your order was canceled without any update. That is not the experience we want for our customers. I have sent a request for more information so we can look into what happened and help make this right. We are also actively working on improving our site and communication tools so situations like this do not happen again.
Auto ordering
Scheduling the automatic shipping has gone down hill… I asked for a delay and you shipped anyway
November 24, 2025
Reply from Petflow
I am sorry your autoship did not update the way you expected. I know how frustrating it is when a shipment goes out before you planned for it. I have requested more information so we can check your account and help fix this. We are actively working on improving our site and autoship features so they work more consistently.
Always on time and really easy to…
Always on time and really easy to change order when needed.
October 2, 2025
Reply from Petflow
Thank you so much for your review. We are glad to hear your orders have been arriving on time and that making changes has been easy. We appreciate you being part of the Petflow community.
Very upset felt ripped off
I was with them for any years then they jacked up the price no warning chewy is so much bet $20 less per bag when I called PetFlow they didn’t care.
June 24, 2025
Reply from Petflow
I am sorry to hear you felt blindsided by the recent price changes. We understand how frustrating it is when costs increase. Across the pet industry, rising product and shipping costs have led to higher pricing, and we know that has been a difficult adjustment for many customers. We are also actively working on improving our site and communication so changes are clearer in the future. I have sent a request for more information so we can look at your account and see how we can help.
Delivered? Never Got It
My package was delivered to an incorrect area and Petflow made good on it. I have been buying $168 dog food every 5 weeks for years.
October 3, 2025
Reply from Petflow
Thank you for sharing this. I am glad our team was able to help when your package was delivered to the wrong location. We truly appreciate your loyalty over the years and are always here to help if anything comes up with a future order.
Great until they blindily start charging you 30% more than when you started your autoship
I was pleased with this company, delivering our needed dog food to our door. I signed up for autoship and trusted the price would remain as I had signed up. Suddenly after 5 months, I looked at my bill...I was paying 30% MORE than what I had initiated. Switch back Amazon Prime, more transparent and ethical in my opinion.
November 24, 2025
Unprompted review
Reply from Petflow
Thank you for sharing this. I am sorry for the frustration this caused. Across the pet industry, rising product and shipping costs have led to price increases, and we understand how upsetting it can be when a favorite item goes up more than expected. We never want our customers to feel caught off guard, and we are actively working on improving our site and communication so changes are clearer moving forward. I have sent a request for more information so we can take a closer look at your account and help.
I buy both hip & joint and also skin &…
I buy both hip & joint and also skin & coat. The hip / joint ones they smell really good makes me want to try but I know better LOL. Xena likes them also and gets them every couple days. Thanks for a great product!
October 26, 2025
Reply from Petflow
We are so glad to hear that Xena loves her treats and that they are helping her stay happy and healthy. Thank you for sharing your experience with us.
It makes it so convenient having my dog…
It makes it so convenient having my dog food delivered
October 6, 2025
Reply from Petflow
We love hearing this. We are happy that delivery has made things easier for you and your pup. Thank you for being part of the Petflow family.
Selling Stuff out of the garage are we????
how this place has good reviews is beyond me!! Their orders page does not match the amounts on our bank page and we were refused refunds for 2 items that we never received because their warehouse's system doesn't give the workers sufficient warning that items are not available to fulfill our order,,,,,there's no phone number to call and that a manager will call,,,he did but he contradicted what the agent on chat said to me,,,she claims refunds were issued which they were not and he says oh we never charged you the full amount,,,,yet according to the bank website you did and there are no reversals of charges on the site!!! you just lost a customer,,,our vet recommended you,,,,we will definitely let her know to send her pet owner clients elsewhere!! I already called you about this and spoke to a manager and he didn’t seem willing to correct this in fact when i told him I would have to take my business elsewhere his EXACT words to me were “that’s fine” so how can you expect to make this right after a response like that? If you were going to make this right then this should have been handled when i called you on the phone not after you were notified of a bad review!!!
November 16, 2025
Unprompted review
Reply from Petflow
I am really sorry for the confusion and frustration this situation has caused. Your experience is not what we want for our customers and I understand why you are upset. I have sent you a request privately so we can review your order details, your bank charges, and any refunds that may be pending. Once we have that information, we can make sure everything is corrected.
We are also working on improving our website and communication around available inventory so issues like this are prevented going forward. Thank you for bringing this to our attention, and we appreciate you giving us the chance to make this right.
Great service
October 27, 2025
Reply from Petflow
Thank you so much for the kind words. We are happy to hear you had a positive experience with us. Our team tries hard to make things easy for pet parents, and feedback like this truly means a lot. We appreciate you choosing Petflow and we hope to continue delivering great service for you and your pet.
I like that I can view my past orders…
I like that I can view my past orders and repeat some products; website is easy to navigate
October 22, 2025
Reply from Petflow
We’re glad you find the website easy to use! Thank you for sharing your experience and for being a valued member of the Petflow family!
food arrives on time and making changes…
food arrives on time and making changes is easy has the products I need
October 24, 2025
Reply from Petflow
It’s great to hear your orders arrive on time and that managing them is simple. We appreciate your feedback!
Fast service.
October 26, 2025
Reply from Petflow
Thank you for your kind words! We’re happy to know you’ve had a quick and smooth experience with us.
Love my auto ship program!
Love my auto ship program to keep my supplies ready when needed. Great that they send you a notice reminding you of the auto ship and make any adjustments necessary. Recommend.
October 24, 2025
Reply from Petflow
We’re so glad to hear that you’re enjoying auto-ship! It’s great to know the reminders are helping you stay stocked up, thank you for recommending us.
Always great service and shipping is…
Always great service and shipping is always on time
October 24, 2025
Reply from Petflow
Thank you so much! We’re happy to hear everything arrives on time and that you’re pleased with our service.
All orders are delivered accurately
All orders are delivered accurately. All changes to orders are made. Great to get home delievry of heavy bags of dog food
October 24, 2025
Reply from Petflow
We really appreciate your kind words! It’s great to know you can count on us for accurate orders and reliable home delivery.
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