We’ve bought dog food from Petflow since our local specialized pet food store closed down, and have been very happy with Petflow. They’re easy to work with, very good at communicating expectations... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our dog, Max absolutely inhaled your food and I kept buying it because he loved it so much. Max was a 15 year old Australian Shepherd and unfortunately left us bound for Rainbow Bridge last Friday.... See more
Company replied
Petflow is great! We would order our dog food on subscription to make life easier, but it's even better knowing that they donate a bowl of food to a shelter dog every time our order is processed. Why... See more
Company replied
I received an extra collar instead of a leash. Your customer service chat was a tremendous help. My girl KURLI STEVEADORABLE is a rescue with a horrific back story. She moved in with us on July 16th,... See more
Company replied
Company details
Written by the company
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule. Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
The Petflow Difference:
Written by the company
- We Are Pet Parents
- Need help finding food that's right for your pet? We're here to help. We love our customers and we want you to have the best possible service and quality for all your pet care needs. Reach us anytime by email, chat or give us a text at 1-833-316-1577 between 9AM-7PM ET Monday-Friday.
- Good Food
- We carry nearly 150 different brands and believe in providing pet parents with the best possible nutrition and diet for their fur babies. We're here to help you find what your pet needs!
- Super Fast Delivery
- We love getting you and your pets the things you need quickly. Your Petflow orders will be on your doorstep in 2-3 business days.
- Contact Us!
- help@petflow.com Text: 1-833-316-1577 3747 Hecktown Rd, Easton, PA 18045
Satisfaction ALWAYS Guaranteed!
Your tail will wag
Petflow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, Petflow.com will make it right! Just SMS, LIVE CHAT, or EMAIL us! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!
Contact info
3747 Hecktown Rd, 18045, Easton, United States
- help@petflow.com
- petflow.com
4.2
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was unable to use my account for the…
I was unable to use my account for the transaction, thus I was unable to cancel it when I found I did not need the order.
December 26, 2025
Reply from Petflow
We’re really sorry for the trouble you experienced and understand how frustrating it is when you are unable to access your account or make changes to an order. We are actively working on improving our site functionality and reliability, as well as our communication, to prevent situations like this.
Makes my life easier
Nutrisource dog food isn’t easy to find so being able to subscribe and have it shipped regularly is really nice
December 26, 2025
Reply from Petflow
Thank you so much for sharing this! We’re really glad we can make it easier to get NutriSource delivered regularly, especially when it’s not always easy to find locally. We truly appreciate you choosing Petflow and trusting us to help keep your pup stocked and happy.
Give to a shelter dog while feeding your own
Petflow is great! We would order our dog food on subscription to make life easier, but it's even better knowing that they donate a bowl of food to a shelter dog every time our order is processed. Why wouldn't you order through Petflow?
October 10, 2025
Reply from Petflow
This truly means so much to us, thank you for taking the time to share this. We love being able to make pet parents’ lives easier while also helping support shelter pets, and we’re so grateful to customers like you who make that possible. We appreciate you being part of the Petflow family and supporting both your own pup and pets in need.
I love doing business with Petflow…
I love doing business with Petflow because they aren’t Amazon or Walmart. The price on the 6” bully sticks will keep me on a monthly subscription indefinitely. Thank you for being a company I can feel proud to do business with.
October 7, 2025
Reply from Petflow
Thank you so much for this incredibly kind review. Hearing that you feel proud to do business with us truly means a lot to our whole team. We’re really glad you’ve found a product and price that works for you, and we’re grateful to have you as part of the Petflow community.
Reply from Petflow
Thank you for taking the time to share this. We are so glad to hear your orders have been reliable and consistently on time. We truly appreciate your trust in Petflow.
This was my first time ordering
This was my first time ordering. I ordered food on 11/26 and never heard anything from them. I called yesterday on 12/9 to ask about the status of my order and was told they canceled my order because it was out of stock. So, I waited nearly two weeks to find out that I was not getting the food. Pretty shabby customer service.
November 24, 2025
Reply from Petflow
We’re really sorry for the frustration this caused, especially as a first-time experience with Petflow. We understand how disappointing it is to wait for an order and only learn later that it was canceled due to being out of stock.
We want to share that we are actively working on improving our email and order-status communication so customers receive clearer, more timely updates when there are inventory or fulfillment issues. Situations like this are exactly what we are aiming to prevent moving forward.
We appreciate you taking the time to share this feedback, and we truly regret the inconvenience this caused.
GREAT SERVICE!
The website is very easy to find what you want, it's very informative and you receive your product super quickly! We have been very impressed and satisfied so far, thank you! Daina 'n Michel Fox
November 25, 2025
Reply from Petflow
Thank you so much for the kind words. We are glad to hear the site was easy to use and that your order arrived quickly. We truly appreciate you choosing Petflow and are grateful for your support.
I went through annoying lengths to make…
I went through annoying lengths to make sure that the dental chews would come with the order, and it was dropped from auto ship. This keeps happening. I’ve tried unsuccessfully for years to get these two things ordered together. I am no longer interested in auto shipments.
November 26, 2025
Reply from Petflow
Thank you for taking the time to share this feedback. We are very sorry for the frustration you experienced with your auto-ship order and understand how disappointing it is when items do not ship together as expected. We are actively working on improving both our site functionality and our email communication to help prevent issues like this and make order changes clearer and more reliable. Your feedback is important to us and has been shared with our team as we continue making improvements.
Fast and easy transaction.
November 25, 2025
Reply from Petflow
Thank you so much for the kind review. We are glad everything was quick and easy for you, and we appreciate you choosing Petflow.
On time delivery and great snack for my…
On time delivery and great snack for my dog? Made in usa
November 25, 2025
Reply from Petflow
We love hearing that your order arrived on time and that your dog is enjoying their snack. Thanks for pointing out that it is made in the USA, and thank you for shopping with Petflow.
even when things seem to be going wrong
when i realized wife had forgotten to tell me she was about out of fromm adult for her 2 standard poodles i got online but it wouldn’t let me order so i did a chat & a person from pet flow looked up our account as we are a regular customer & the order was placed for me. fed-x showed they had in on truck on thanksgiving & was out for deliver which i really didn’t think they would be working the holiday. the next day it showed out for delivery so at dark fed-x had not came so i got back online & pet flow said on the chat line they said it showed still out for delivery. so i went & turned on all the outside lights & within 5 minutes he was here & wheeled his dolly into the garage & was all smiles & even though it was late & very cold. actually it worked out really well except for a few little hiccups. 5 days was really fast from order to receive,
November 24, 2025
Reply from Petflow
Thank you so much for sharing this experience. We really appreciate you taking the time to walk through what happened, and we are glad our team was able to help get everything sorted and delivered quickly, even with a few hiccups along the way. We know how stressful it can be when food runs low, especially around the holidays, and we are happy this worked out in the end. Thanks again for being a loyal Petflow customer and for your kind words.
Pet Flow Auto-Ship!
I have used Petflow auto-ship for years. Their pricing and reliability are excellent and they offer all varieties of pet food and needs.
November 24, 2025
Reply from Petflow
Thank you so much for taking the time to share this. We are grateful for your loyalty and it means a lot to hear that autoship has been reliable for you. We appreciate you choosing Petflow and we look forward to continuing to support you and your pets.
Reply from Petflow
Thank you for the kind review. We are happy to know you had a great experience and we truly appreciate you choosing Petflow.
Able to have multiple autoship orders…
Able to have multiple autoship orders for dog food. Always comes promptly. Great customer service.
November 24, 2025
Reply from Petflow
Thank you for sharing this feedback. We are glad to hear that managing multiple autoship orders has been smooth and that your deliveries have arrived promptly. We are grateful for your support and happy to be here for you and your pets.
Reply from Petflow
Thank you for the great review. We are glad to hear your order arrived quickly and that you are happy with your product. We appreciate you choosing Petflow.
Fast delivery.Competitive pricing.
November 26, 2025
Reply from Petflow
Thank you for sharing this. We are happy to know your order arrived fast and that you found the pricing fair. We appreciate your support.
Received very fast!
November 26, 2025
Reply from Petflow
Thank you for the kind feedback. We are glad your order arrived quickly and we appreciate you being a Petflow customer.
Reply from Petflow
Thank you for sharing this. We are glad to hear everything arrived on time and in good condition. We appreciate you choosing Petflow.
Place sucks
November 25, 2025
Reply from Petflow
We are sorry to hear this was your experience. This is not the level of service we want for our customers. I have sent a request for more information so we can look into what happened and make it right.
Always dependable and helpful when I…
Always dependable and helpful when I need help. My dog loves his food.
November 25, 2025
Reply from Petflow
Thank you for the kind review. We are happy to hear we have been dependable when you need help and that your dog loves the food. We appreciate you being part of the Petflow family.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.