petfoodclub.co.nz Reviews 

995
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Super cheap, high quality treats that the dogs love. Delivery is always quick and customer support has been great on the rare occasion there's been a mix-up. Been using these guys for years.

Rated 5 out of 5 stars

Super happy with range of products available and the whole salmon treats are my cats' favourite and have not been able to find anywhere for a couple of months! So thankyou to having them in stock! B... See more

Rated 3 out of 5 stars

Very efficient and rapid delivery. However, rather disappointed at the size of the pigs ears in the supplied order. Quite a lot smaller than those in the Vitapet bags sold at supermarkets, but similar... See more

Company replied

Rated 5 out of 5 stars

This is a great company delivering excellent food. They inform you when the next order is due [gives you a chance to suspend it if you need to] and also allows you to add treats etc. They then tell yo... See more

Company details

  1. Pet Supply Store
  2. Animal Feed Store

Information provided by various external sources

Supplier of quality pet food for happy and healthy pets.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

995 reviews

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4.7

All reviews

(995)

1 review in the last 12 months

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Rated 2 out of 5 stars
petfoodclub.co.nz logo

Reply from petfoodclub.co.nz

Hi Evelin, Thank you for your time and feedback. The order received in the afternoon of 20th September was picked up by NZ Post at midday 21st September and delivered on 27th. We acknowledge that the delivery took longer than the normal overnight. The parcel was sent by overnight courier (i.e. freight cost paid for overnight delivery ), unfortunately due to the current level 3 lockdown and as widely reported in the news media and on NZ Post website, NZ Post is experiencing significant delivery delays up to 5 working days for items in and out of Auckland as a result of the additional Covid 19 lockdown safety procedures and increased volumes. We expect deliveries will return to normal (i.e. overnight) once Auckland moves from the current lockdown level 3 to level 1. Thank you for shopping with us.

Rated 5 out of 5 stars

Super happy with range of products…

Super happy with range of products available and the whole salmon treats are my cats' favourite and have not been able to find anywhere for a couple of months!
So thankyou to having them in stock! Beyong amazed and so excitedly bought in bulk but definitely will be a repeat customer - product arrived super quickly too!
Happy cats = happier me!

September 21, 2021
Rated 4 out of 5 stars

Very good customer service

Very good customer service, I received a call telling me that because of stock shortages my purchase would have a delayed delivery, I was very happy that they took time out of their day to call me!

September 16, 2021
Rated 5 out of 5 stars

Thank you.

Thank you for the service.
Given the restrictions due to Covid lockdown levels, our delivery came in a timely manner from Auckland to the Kapiti Coast. We will be renewing our subscription. 👍🙏🐶

September 15, 2021
Rated 5 out of 5 stars

Awesome, given the circumstances

Given the circumstances of lockdown and the logistics, I couldn't be happier with the service. NZ Post delivered as expected, 3 business days after the due date. 15kg of food will keep the kitty going through whatever happens next.

September 14, 2021

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