petfoodclub.co.nz Reviews 

995
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Super cheap, high quality treats that the dogs love. Delivery is always quick and customer support has been great on the rare occasion there's been a mix-up. Been using these guys for years.

Rated 5 out of 5 stars

Super happy with range of products available and the whole salmon treats are my cats' favourite and have not been able to find anywhere for a couple of months! So thankyou to having them in stock! B... See more

Rated 3 out of 5 stars

Very efficient and rapid delivery. However, rather disappointed at the size of the pigs ears in the supplied order. Quite a lot smaller than those in the Vitapet bags sold at supermarkets, but similar... See more

Company replied

Rated 5 out of 5 stars

This is a great company delivering excellent food. They inform you when the next order is due [gives you a chance to suspend it if you need to] and also allows you to add treats etc. They then tell yo... See more

Company details

  1. Pet Supply Store
  2. Animal Feed Store

Information provided by various external sources

Supplier of quality pet food for happy and healthy pets.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

995 reviews

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4.7

All reviews

(995)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Especially for lockdown as I am waiting for an order from a main animal food chain for over a week now and this came say 3 days after I ordered. Fantastic work

August 31, 2021
Rated 4 out of 5 stars

Delivery slower than expected

Placed a order on 19Aug, staff informed the product will be picked up by NZ Post at 3pm for overnight delivery. Today is 23Aug, I still have not received it. Not sure if NZ Post does not work during weekend. Hope it will be arriving soon.

August 22, 2021
petfoodclub.co.nz logo

Reply from petfoodclub.co.nz

Hi Sally, Sorry to hear that the delivery was delayed. The tracking shows that the parcel was picked at 3.06pm on 19th August for overnight delivery. As reported in the news an employee at the NZ Post Auckland Operation Centre returned positive Covid-19 test on 19th August resulting in immediate closure of the site. As a result of the temporary closure and additional safety procedures, the parcels that were collected by NZ Post on 19th were processed over the weekend. The tracking also shows that the parcel was delivered at 9.31am Monday 23rd August. Stay safe and thank you for shopping with us.

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