Good communication and solved an issue with my passcode. Not the company at fault but another customer inputting wrong code. Results received much quicker than expected.
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Paid for a cavapoo bundle, they only performed the poodle tests, missing two tests. The only option in the chat on the website is to email, which I have multiple times - no response. And no contact n... See more
Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... See more
I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier Than other places Definitely 5 * Will be Definitely us... See more
Company details
Written by the company
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Contact info
Cooil Road, IM4 2AY, Braddan, Isle of Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4.0
Great
149 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Reply from The Pet Genetics Lab
Thanks Jolita!
Very poor response to emails
Very poor response to emails now ignorning them and no number to call. They sent me an email to say results were ready but the certificate was blank. Then said it was 15 working days for results now on day 20! Wish I used a different company. Only now finding out that many people saying the results are not reliable. Ehat a waste of money and time.
October 2, 2025
Unprompted review
Reply from The Pet Genetics Lab
Hi Angie,
Most breeders are proactive and arrange their DNA testing many months or years in advance of breeding their animals. We're sorry that a delay from one of our biotechnology suppliers led to a delay in your test results. However, we would always recommend that testing is carried out far in advance of any breeding of a dog.
Kind regards,
Pet Genetics Lab.
Slow
Slow reply no contact to call for simple questions and still not changed the name
September 1, 2025
Reply from The Pet Genetics Lab
Hi David,
Changing the name of the animal owner on a DNA test certificate that we have issued is not a trivial issue. DNA test certificates are open to fraud and a change in any details has to be evaluated carefully.
Kind regards,
Pet Genetics Lab
You can't answer the basic question
You can't answer the basic question, you have the PRA 4 RCD4 test but it's not written for which poodles and the employees can't answer.
September 1, 2025
Reply from The Pet Genetics Lab
Hi Artur,
While we always attempt to answer questions on our customer services email, it is not always possible to have a PhD qualified customer services agent. We can see that your reply did tell you that you can order the rcd4 test for your standard poodle, which was the correct information for your question.
Kind regards,
Pet Genetics Lab
First-class customer service thank you …
First-class customer service thank you for making things so easy ty
September 1, 2025
Reply from The Pet Genetics Lab
Thanks Frank!
5 star company
I have used this company many times and they have always been professional and offer a excellent service. I couldn't recommend them more
September 1, 2025
Reply from The Pet Genetics Lab
Thanks Christina!
A superior service.
I have used Pet Genetics several times. Their rates are competitive and results are delivered quickly. Any problems are quickly and efficiently resolved. A great service.
September 10, 2025
Unprompted review
Reply from The Pet Genetics Lab
Thanks Mary!
Reply from The Pet Genetics Lab
Thanks Izabela!
Great service
Great service, and communications. Would definitely recommend.
September 1, 2025
Unprompted review
Reply from The Pet Genetics Lab
Thanks Lana!
The Pet Genetics lab were great when I…
The Pet Genetics lab were great when I wanted my Ringneck Parakeet sexing. The information was clear and easy to follow, and the results came back quickly.
I will be using them again for my friends birds shortly! Thank you 🫶🏼
July 25, 2025
Fantastic service with excellent…
Fantastic service with excellent customer service, Tanya was extremely helpful.
August 10, 2025
Unprompted review
Reply from The Pet Genetics Lab
Thanks Roxy! We'll make sure Tanya sees your review
Easy login and results checker
Easy login and results checker, fast delivery of swabs, easy submission process
July 30, 2025
Reply from The Pet Genetics Lab
Thank you!
Speedy service and even though not…
Speedy service and even though not contactable by phone the email responses are very effective.
July 22, 2025
Reply from The Pet Genetics Lab
Thanks Yvonne! We know that some breeders would prefer a phone line but unfortunately the few spoiled it for the many. We stopped our phone line four years ago after a small number of abusive breeders ensured that we would rather deal in writing with the large majority of queries to ensure our staff were treated with respect.
It's been 3 weeks and no results yet.
Sent back two swabs for different tests, one swab received on the 2 July the results were ready on the 15 July. The other swab also received on the 2 July and it's now the 24 July nothing received. I've tried emailing several times but no reply. the online chat is a bot and no phone number. I'm wary of companies that operate like that. If you have a query or issue you should respond promptly. At this point I can do nothing but keep emailing and hope I get my results back but it's not looking good.
July 2, 2025
Unprompted review
Reply from The Pet Genetics Lab
Hi Elise,
We're sorry you weren't happy with the turnaround time in your second swab. However, the turnaround is a guideline not a guarantee and the vast majority of breeders test many months, if not years, in advance of any breeding.
Kind regards,
Pet Genetics Lab
Easy to test at home
Easy to test at home. Good postage packaging and clear results xx. Definitely recommend 100%
May 27, 2025
Reply from The Pet Genetics Lab
Thanks Louise!
Pet genetics lab
The communication and questions asked were dealt with promptly and very helpful. Quick with the results via email.I would highly recommend the company definitely use them again in the future.
May 13, 2025
Unprompted review
Reply from The Pet Genetics Lab
Thanks Karen!
Reply from The Pet Genetics Lab
Thanks Dan!
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