Good communication and solved an issue with my passcode. Not the company at fault but another customer inputting wrong code. Results received much quicker than expected.
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See what reviewers are saying
Paid for a cavapoo bundle, they only performed the poodle tests, missing two tests. The only option in the chat on the website is to email, which I have multiple times - no response. And no contact n... See more
Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... See more
I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier Than other places Definitely 5 * Will be Definitely us... See more
Company details
Written by the company
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Contact info
Cooil Road, IM4 2AY, Braddan, Isle of Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4.0
Great
149 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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TERRIBLE COMPANY. DO NOT USE THEM.
TERRIBLE COMPANY, WRONG RESULTS CONSTANTLY.
I HAD MY DOG DNA TESTED BY THIS COMPANY, THEY GAVE ME WRONG DNA TEST RESULTS AS I HAD THEM RE-DONE X 2 AT ANOTHER REPUTABLE COMPANY LABOKLIN AND THE RESULTS WHERE TOTALLY DIFFERENT THAN PET GENETICS LAB RESULTS AND IT TURNS OUT THAT PET GENETICS LAB RESULTS WHERE COMPLETELY WRONG/FALSE.
THE KENNEL CLUB HAS EVEN STOPPED ACCEPTING THEIR RESULTS AS THEY ARE FOREVER GETTING THE DNA LAB TEST RESULTS WRONG AND THEY ARE CONTINUALLY UNRELIABLE. THEN THEY JUST REFUSE TO ACCEPT RESPONSIBILITY AND WON'T ANSWER ANY CORRESPONDENCE.
DO NOT USE THIS COMPANY EVER.
I have provided my order number aswell as my email address and NO I won't be giving you my phone number as YOU don't give your phone number.
I have not refused as you put to give the order number as you claim either..
UPDATE.. I have given ALL my details that you need to know exactly what this complaint about your incompetent mistakes is for, absolutely NO scam or another competitive other company trying to slur Pet Genetics Lab and you trying to deflect from your incompetence by blaming and using other excuses doesn't make your company any the less totally guilty of WRONG DNA RESULTS CONTINUALLY and is why the Kennel Club has dropped this company for UNRELIABILITY in your test results. THIS IS A CATEGORICALLY GENUINE REVIEW. I see you also have an old review account company (a bit misleading) on this Trustpilot site and alot of people's reviews that are terrible aswell are on that and i see I'm by far NOT THE ONLY GENUINE INDIVIDUAL. Take a read..
April 18, 2024
Unprompted review
Reply from The Pet Genetics Lab
Update 2: We requested more information so we could resolve your issue and you provided an email address which is not on any of our ordering or customer services contact systems. Your reply to our request for an order number was "I've already sent you all these details amd you just didn't bother to respond". Given we have had no contact from you prior to this review, this does not help us to resolve any issue you have with our company (or point you in the direction of the correct company to talk to). Unfortunately, we are unable to help you further via the TrustPilot platform, which is not a customer services system. We would encourage you to provide full information to our customer services email.
Update: Your first review seems to be from a "David Lavine" but your duplicate review seems to be from a "Caroline Margolies". We have flagged this to TrustPilot as this appears to be either spam or from a competitor attempting to smear our reviews.
As we said on our previous reply to your duplicate review: Hello, thank you for providing your email address, although you refused to provide your order number or a contact telephone number. Unfortunately, there is no order on our online store from the email address you provided us with. Did you order with another email address? Do you have an order number we can use to look up your order? Are you sure it was PGL you ordered with, we have no complaint email/case registered on our customer services system. With no information to track down a legitimate order it is very difficult to try to resolve your problem.
Reply from The Pet Genetics Lab
Thank you Kelly!
Fast and an easy effective way to make…
Fast and an easy effective way to make sure your breeding from the best.
May 7, 2024
Reply from The Pet Genetics Lab
Thanks Sara, we love helping breeders to make the right decisions.
Reply from The Pet Genetics Lab
Thanks Paris! We hope you liked our new Eco Friendly packaging!
Four paws up
Customer service was out of this world fantastic. Very responsive, direct, to the point, set expectations appropriately and the lab exceeded all expectations. Four paws up from us!
April 29, 2024
Reply from The Pet Genetics Lab
Thanks Cindy, you were a delight to deal with on email, we were happy to help!
Reasonably pleased
I thought it was quite a slow turnaround and I had to pay extra for the paper certificate, but ok
April 24, 2024
Reply from The Pet Genetics Lab
Hi Gary,
We're sorry you were disappointed in having to pay for your certificate to be printed and posted to you and that you felt that our turnaround time was slow; we did upload your results to the customer portal two days before our published turnaround time. Unfortunately, we do have to charge for the additional administration of printing and posting test certificates as we only get this request once or twice per year. All of our certificates are available to download and print at home via the customer portal and we did advise you that you could print it at your local library, which would have only cost you pennies. We hope you were pleased with the test results and hope to see you as a customer again in the future.
Kind regards,
The Pet Genetics Lab
Great service
Great service, kept updated throughout the process. Would definitely recommend.
March 27, 2024
Reply from The Pet Genetics Lab
Thanks Raymond, much appreciated, and we're glad you liked being kept up to date.
Reply from The Pet Genetics Lab
Hi Karen, thank you!
Good service
March 25, 2024
Quick delivery
Quick delivery, I always use pet genetics as the results has a quick turnaround time, highly recommend
March 26, 2024
Very fast delivery and excellent deal…
Very fast delivery and excellent deal for the 2 for 1. I have never had a problem and would definitely buy again.
March 25, 2024
Return customer
Return customer, always very pleased with the service. Quick turnaround and communication is always superb.
Many thanks
March 12, 2024
Very professional and keeps you updated…
Very professional and keeps you updated with the process
March 4, 2024
Efficient and reasonably priced service…
Efficient and reasonably priced service
Thanks
February 16, 2024
Everything prompt post and good…
Everything prompt post and good instructions with a quick turnaround too!
February 19, 2024
Great service throughout
I ordered online and it was delivered within 3 days of purchase…. Used you before for health tests and very happy with your service
Great to have the history of products and can access anytime too
February 16, 2024
RESULTS NOT RECOGNISED BY KC
Have used this company before with no problems with the results with the kennel club But with no warning to returning customers they have NOT continued their association with the KENNEL CLUB from December 22 so now Any DNA Results ARE NOT recognised by the Kennel Club 😡😡will NEVER USE AGAIN Hope this review stops them from doing this to other returning customers
March 17, 2023
Unprompted review
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