Petheal Reviews 238

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers had a great experience with this company. Many customers are very happy with the product, noting its high quality and effectiveness in improving their pets' health, with some seeing significant positive changes in conditions like bumps and overall vitality. People appreciate that the product is vet-approved and contains appropriate ingredients, often leading to their pets living longer or experiencing better health outcomes. The delivery service is frequently praised for being quick and efficient, ensuring pets receive their necessary supplements without delay. However, some people mentioned issues with customer service, experiencing long wait times, unresponsiveness, or difficulties resolving order problems. There were also concerns about the product's consistency, with some chews being too hard or crumbling when split, leading to product waste. A few customers also noted that the delivery method could be problematic, with some orders arriving late or not at all, causing their pets to miss doses.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction and calling it a... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the effectiveness of the immune... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting fast shipping and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting that their orders... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the wonderful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Four paws up from Baxter the beagle and me. Chews arrived fast, reseal bag is solid, and he actually thinks they’re treats. One star ding because the dosing chart on the website was off—ended up email... See more

Rated 4 out of 5 stars

Very happy with the product but perturbed by resent order which Petheal charged me for twice and sent double what I ordered. After bringing this to their attention I did not even receive a response.

Rated 5 out of 5 stars

I’ve been giving my 8 1/2 year-old girl this product for the past year. It’s a great product, I’m very confident of its ingredients. I’ve done a lot of research with regards to various types of mushro... See more

Rated 5 out of 5 stars

I researched Pet Heal Immune Plus when my Dachshund developed hundreds of little bumps all over underneath her coat. Within weeks they started disappearing and now there are none. My vet wanted to b... See more


Company details

  1. Pet Supply Store

Written by the company

At PetHeal, our passion is deeply rooted in 'Helping Your Pet Live Their Best Life.' As pioneers in pet care, we bring you a range of premium products, with the spotlight on our renowned PetHeal Immune Guard. Meticulously crafted to elevate vitality and promote holistic health, our natural supplements stand as a testament to our commitment to your furry companion's well-being. Thousands of satisfied pet owners trust us for our dedication to excellence, offering antioxidant-rich solutions and unwavering immune support. Explore the PetHeal difference—a name synonymous with top-tier pet care, innovation, and customer satisfaction. Choose PetHeal, where we believe that every pet deserves to live their absolute best life. Join us on this journey towards a happier, healthier companion.


Contact info

4.0

Great

TrustScore 4 out of 5

238 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I feel like we are going in circles

I feel like we are going in circles. Customer service Has been unable to resolve my issue, which seems straightforward but every response I get still misunderstands the issue.

I have a standing order for two bottles of Immune Guard. The most recent order I received only one bottle and was only charged for one bottle. I was not overcharged. I just want to buy the missing bottle so that my pet can stay on the regimen.

I threw away the packing slip so I cannot provide a photo.

The only resolution I am asking for is to purchase the one missing bottle. You don’t need to send me anything for free. The error is not monetary. I just want to purchase one bottle without messing up my standing subscription.

For some reason, I can’t seem to do that through customer service.

October 25, 2024
Rated 1 out of 5 stars

My Dog won't eat these chews

My Dog won't eat these chews. Neither will my chow hound will consume anything. Took forever for them to arrive, took 11 days from ordering to receiving. Felt like an eternity to wait, as I wanted to start helping my dog with lumps immediately. Now that the chews are here, my dog refuses to eat them. Sad. Received my order yesterday & emailed the company last night about returning the 2 products I purchased. Fingers cross they get back to me promptly. I will update this review once the return process has been completed. One Star for the product. I'm surprised that even my chow hound who will eat anything in her path, spit these out.

July 25, 2024
Rated 5 out of 5 stars

Give PETHEAL a CHANCE--

Very responsive to my requests-- havn't proven beyond any doubt that this product is actually making a difference for my best buddy yet....Excellent company-great customer focus. Thanks

July 25, 2024

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