Petheal Reviews 238

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers had a great experience with this company. Many customers are very happy with the product, noting its high quality and effectiveness in improving their pets' health, with some seeing significant positive changes in conditions like bumps and overall vitality. People appreciate that the product is vet-approved and contains appropriate ingredients, often leading to their pets living longer or experiencing better health outcomes. The delivery service is frequently praised for being quick and efficient, ensuring pets receive their necessary supplements without delay. However, some people mentioned issues with customer service, experiencing long wait times, unresponsiveness, or difficulties resolving order problems. There were also concerns about the product's consistency, with some chews being too hard or crumbling when split, leading to product waste. A few customers also noted that the delivery method could be problematic, with some orders arriving late or not at all, causing their pets to miss doses.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction and calling it a... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the effectiveness of the immune... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting fast shipping and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting that their orders... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the wonderful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Four paws up from Baxter the beagle and me. Chews arrived fast, reseal bag is solid, and he actually thinks they’re treats. One star ding because the dosing chart on the website was off—ended up email... See more

Rated 4 out of 5 stars

Very happy with the product but perturbed by resent order which Petheal charged me for twice and sent double what I ordered. After bringing this to their attention I did not even receive a response.

Rated 5 out of 5 stars

I’ve been giving my 8 1/2 year-old girl this product for the past year. It’s a great product, I’m very confident of its ingredients. I’ve done a lot of research with regards to various types of mushro... See more

Rated 5 out of 5 stars

I researched Pet Heal Immune Plus when my Dachshund developed hundreds of little bumps all over underneath her coat. Within weeks they started disappearing and now there are none. My vet wanted to b... See more


Company details

  1. Pet Supply Store

Written by the company

At PetHeal, our passion is deeply rooted in 'Helping Your Pet Live Their Best Life.' As pioneers in pet care, we bring you a range of premium products, with the spotlight on our renowned PetHeal Immune Guard. Meticulously crafted to elevate vitality and promote holistic health, our natural supplements stand as a testament to our commitment to your furry companion's well-being. Thousands of satisfied pet owners trust us for our dedication to excellence, offering antioxidant-rich solutions and unwavering immune support. Explore the PetHeal difference—a name synonymous with top-tier pet care, innovation, and customer satisfaction. Choose PetHeal, where we believe that every pet deserves to live their absolute best life. Join us on this journey towards a happier, healthier companion.


Contact info

4.0

Great

TrustScore 4 out of 5

238 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Very questionable!

Their emails and website both claim you can edit or change your subscription easily. There's no where to even set up an account, let alone manage your subscription. Their website is terrible. Even the links to go to Facebook, Twitter, Instagram etc. don't work. I called their number and the rep was nice but also didn't have a clue about being able to set up an account or manage a subscription. Said she'd have a manager call me and one never did. I've emailed them as well. No response yet, although it hasn't been much time to respond.
To top it off, I just got my credit card bill and they charged me when I didn't even order! Didn't get the product yet either! The bad thing is my dog with cancer likes the supplements and I was really hoping it would help him, but seeing how unreliable they appear to be, I don't trust them to keep using their product. Totally false advertising to say you can edit and cancel your subscription when you can't. And from what I'm seeing, they put you on a monthly subscription whether you sign up for it or not. Makes me wonder about their claims for their product being legit too!
Update: I called about the additional subscription I didn't sign up for and received good service/help. The order is in transit but he gave me 25% off of it and canceled that subscription. Basically, if you want to make any changes you will just have to call. There's no way to do anything online. Their customer service is responsive when you call though.

February 18, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible website!

Terrible website!! Can't find anything about my supposed subscription(s) -- like how to cancel them!

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer service…

You keep delivering to the wrong shipping address. I contact you, but you still deliver to the wrong address and it is returned, no refund. Never Again.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping. My dog likes the chews. Can’t testify as to its effectiveness, but fingers crossed.

January 25, 2024
Rated 4 out of 5 stars

A good product!

Petheal Immune Support is a good product that my dog enjoyed with her food. Unfortunately I started her on this product too late in her cancer battle. But I will begin use on her little sister. Thanks for making a healthy product for our precious dogs!

December 26, 2023
Rated 5 out of 5 stars

Your Mushroom Blend Helped our Pyrenees!!!

We have a 12 year and almost 9 month old Great Pyrenees. She was failing with skin issues, losing weight, and most distressful was her hips being so weak and wobbly that she couldn't walk well. I started her on your Mushroom blend and within a couple of days, she was more able to stand and walk much easier. She keeps improving with time.

We were afraid with winter coming that her thinning hair would be a problem in being outdoors, but it's gotten thicker and she's loving the cold as she always has.

We're thankful as we weren't ready to let her go as she's been such a good girl. She has 168 acres on our farm to run on and although she doesn't go down with my Husband every day - she still goes on days that she can. She's had a long life for a Pyrenees and we're so thankful your Mushroom Blend has helped keep her more comfortable. Thank You!!!

December 26, 2023
Rated 5 out of 5 stars

Informative and friendly…

Informative and friendly representative, who was able to answer all of my questions over the phone. Fast delivery.

Unfortunately, I don’t know if it is really helping my 12 year old dog who was diagnosed with mass cell tumors three years ago, and has had three surgeries to remove cancerous tumors.

We need to see how long he lives pain-free. He is still eating and drinking and walking 2 to 6 miles every day. Pethealth will take back any unopened containers and refund my money for unopened containers when my dog dies. He takes 4 per day (2 with breakfast & 2 with supper) because he weighs 70 lbs.

December 26, 2023
Rated 5 out of 5 stars

Extra Energy and apparently good flavor

So far our 7yr old Rottie seems to like them, which is good as she can smell anything related to not food a mile away! In second round of chemo and appears to recover faster. Not to mention she is really obnoxiously playful again which is I think a plus 😉. Anything to give her an edge in this fight

December 8, 2023

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