Petinsuranceportal Sainsburysbank Reviews 

Our beautiful Golden Retriever was quite suddenly taken ill with suspected pyometra two weeks ago. We immediately contacted the vet (it was 6.15pm in the evening) and explained her ailment. He said bring her right away owing to the symptoms we gave him. The vet examined Nell and scanned her, then went on to check her blood and urine. All okay. He said everything looked normal but he was still worried because of a raised temperature. We went away with antibiotics and advice to call if anything changed. The next day we contacted Sainsbury's Pet insurance and reported our problem. They liaised with the vets and the upshot was the claim was settled within days. Sainsbury's was very supportive and reassuring, and between them and our vets, the outcome was soon settled and Nell has recovered. Thank you again, Sainsbury's, it's good to know we can rely on your good service.

Claim completed by the vets, which made it nice and easy for me. Sainsburys paid very quickly. This is my 2nd claim with Sainsburys and they were just as good the last time. Would recommend

Excellent service prompt payment made

Great experience no hassle
Dog had mass in mouth paid in full
They were so helpful on the phone and kept me informed all the way

Highly satisfied with the ease and speed of claims processing. One of our dogs is healthy but was injured by another dog . Claim settled very swiftly and premium remains very reasonable. Our other dog developed epilepsy. Thankfully we chose the lifetime option. Premium is great value for the ongoing care.

Really quick and easy to use with prompt payment

Accepted the quote I found online to insure my 7 year old dog. They took payment then asking for further info through the ‘pet portal’. Today through the ‘pet portal’ they have put exclusions on the policy - if they had told me there were exclusions I would have gone elsewhere - what’s the point in insuring with a company that doesn’t want to give cover .

Now in my second year with Sainsbury’s pet insurance and needed to make a claim as my dog was showing signs of being pain. He had XRays, under sedation, and given medication to see if it would control the pain. The whole process was easy and the money from the claim was in my bank account within 5 days.

Time will tell what effect claiming has on next year’s renewal cost.

So easy to use and prompt payment every time without any problems. Excellent price too thanks

Sainsbury's pet insurance, excellent service and easy to use. My 8 months old Labrador has had a chronic ear infection. Everything dealt with quickly and easily, I'd give a five star rating, however I'll wait to see what my premiums are in February.

Really good pet insurance company. One of my dogs is diabetic and so there are many claims per year for Insulin, syringes etc and all claims are paid really quickly.

The only slight issue is that her premiums are almost doubling year on year for her (£19 before the Diabetes then £45 then £79) whereas my other two dogs' premiums are going up at a lesser rate (extra £10 or so each year) so I do feel it's a little unfair to say you will cover a dog for life but then when they develop a condition their premiums rise more than usual. That said, other pet insurance companies would probably be the same.

Great service, very easy to use portal and the claim was settled promptly

Straightforward to claim, chased the vet for information and paid very promptly. Very pleased with their service.

Great service, fast response and very quick to pay my claim. I am very happy with the service I have received and would highly recommend sainsbury's pet insurance to all very good value for money, very happy.

Sainsburys pet insurance was great and very fast service when my dog became unwell settled my claim with in a week would highly recommend Sainsburys pet insurance 😀

I insured my dog with Sainsbury's earlier this year and last week had to make my first claim from them. It's not a huge claim just £320.00. Having used various pet insurance companies over many years (I have 5 dogs) I have so far found Sainsbury's nit picking in the extreme, they seem reluctant to pay out for a relatively simple claim. Most recently questioning why my dog wasn't seen by the vet for an 18 month period, simple...the dog was fit and well and didn't require veterinary attention! I remain out of pocket whilst they ruminate over the next inane question to ask me. I paid the premium in good faith and simply ask that they uphold their part of the agreement. I certainly couldn't recommend using Sainsbury's Pet Insurance.