Pet Jellyfish Reviews 106

I ordered a starter kit from this company which included a tank, salt, food, hydrometer, pipettes, cleaning sponges etc. the tank didn't come with instructions on how to set up- Half of the items are missing, the salt arrived in a clear bag, so you have no idea what it is, and with 200 g missing (supposed be 2kg but 1800g, and the second time 1840) . The aquarium has a pipe missing. so you canty actually close it, Bacteria arrived in a labelless bottle with a pen mark that was illegible to read.
Very, very unprofessional, and cost 450 pounds with 50 pounds delivery. - they are NOT in the UK, and the whole service is a complete and utter rip off. I should have read reviews..

I have updated this, as in the end despite the missing bits/ lack of labelling the customer support did get in touch and resolve queries.

Despite the domain name, this is not a UK company. My tank arrived much later than it should have and was missing a part. This then arrived much later than expected. The 'starter' kit doesn't contain everything needed - you need to purchase a lot more to keep jellies successfully. My jellies arrived and they were ok for a while, but they were much much smaller than expected. So, overall, not the best experience, and I wish I'd done more research into UK providers.

disastrous. please do not bother ordering from this company. so rude and honestly so many things have gone wrong with this process that i can’t even be bothered to list them out. terrible communication, items down as in stock are not, delivery times are shocking. just don’t.

Took money without even having items in stock, took over 2 weeks to process my order, promised me a delivery date and it still hasn’t arrived... No updates or explanations.

Brilliant service, really knowledgeable. Love my jellyfish!

Excellent customer services thank you, these guys are always at the end of a email for any advice would and have been recommending petjellyfish to all my friends and family

Awesome product. Looks perfect in my office. A great addition that everyone’s stoked about! Quality service from order through to delivery.

Really pleased with the product and the service. The instructions were detailed and clear. My son is delighted with the the Jelly fish tank.

First rate communication throughout. Would highly recommend.

I recently got Jellyfish from Jellyfishart and was pointed towards using Pet Jellyfish for all my jellyfish needs. They are a reliable service who keep you updated with your order and will always try to keep within the provided expected delivery date. I highly recommend using Pet Jellyfish as they are specialised for Moon Jellyfish and have a lot of experience

A childhood dream has been fulfilled. I love my Jellies, well worth the wait! Brilliant service by Andy and his team. Their website is so helpful, full of advice for a newbie like me. Have everything you need and delivery is quick. I would recommend Pet Jelly Fish for anyone wanting Jellyfish. I can see this turning into a hobby!👍 Thank you👍

Great support from Andy & Team; handled the entire process superbly.

Very poor service:

I've ordered a pack of jellyfish but realize I couldn't managed them so I canceled my order. It was in November.

Today, 8 months later, my concierge received a Jellyfis out of nowhere. I don't even have a water tank !!!!!! I sent a message to the customer service saying all is normal. They didn't even took the time to understand my query and feels there s nothing wrong.

No further answer, no phone number, nobody to talk with, nothing.

By the time I writing this, I still have a poor little jellyfish in a plastic bag waiting at my concierge.. for what? nothing, because I don't have anything to take care of it, BECAUSE I CANCELED MY ORDER.

If the little thing dies, I'll come to their offices.

DO NOT BUY

EXTREMELY DISAPPOINTED WITH PRODUCT AND SERVICE, IF I COULD GIVE MINUS STARS I WOULD.

FISH DIED AND SAME ADVICE GIVEN TIME AND TIME AGAIN, EVEN THOUGH I TOLD ANDY I HAVE FOLLOWED IT.

NO PHONE NUMBER!!!!!!!!!!

WHO RUNS A BUSINESS WITH NO CONTACT NUMBER.

I HAVE ASKED AND ASKED FOR HIM TO RING ME BUT NO JOY.

DO NOT, I REPEAT DO NOT BUY THIS TANK AND DO NOT BUY ANY JELLYFISH FROM THIS COMPANY OR GUY.

I DON'T KNOW HOW THEY ARE RUNNING THEIR COMPANY.

Bought the starter kit @ £350 was told in stock, finally picked tank up over a week later at the courier depot as they had “forgot” to deliver it! I must admit Andy @ pet jellyfish was very helpful with that, got tank home and everything was good setting up apart from the pump? It’s very fiddly getting it in the outer ring because the pipe just falls off the outlet All the time, or it does with mine as the outlet is short and smooth, However got it going and ten days later received jellyfish alive ( god knows how as courier arrived throwing it about with clear damage marks alll over the box!) got them in the tank and all good then realised the pump wasn’t working and pipe had come off again! I emailed Andy several times and said the pump isn’t right design fault I thought, looked at there website and you can buy spare pumps that have a barbed outlet, informed Andy of this and his reply was “ put a rubber band on the outlet” why would you spend £350 and rely On a rubber band!!! So I said I would buy a replacement pump which I have for £20 inc postage, still not received one and to be honest I would have thought they would have offered a free replacement pump or at least free postage! Anyway jellyfish are 5 star, amazing pets, could watch them all day, petjellyfsh as a company 0 star

Good customer service and were able to answer all my questions !

I purchased the Orbit 20 tank from PetJellyfishUk in December. The tank arrived quickly, was well packaged and was in greattach condition. Similarly, the jellyfish arrived promptly on the date requested, with a host of information regarding their care.

The owner of the site deserves particular praise as the customer service is nothing short of outstanding. Andy has dealt with many, many emails from myself, and has often replied at all hours. In one particular situation he was remaining in touch late into the night. As a new owner with so many questions and concerns this support system is incredibly important. Andy answered a whole variety of questions before I even purchased the tank, which have me confidence in the company as a whole. This support system is continuing now when new questions arise.

I would thoroughly recommend this company. Thanks for the great service!

One jellyfish arrived dead and the other had rip in it which looks like its starting to repair. Provided photo's of the dead jelly fish in packaging bag but Andy didn't want to know, can only put the damaged and dead jellyfish down to poor packaging.. Have a look at Ocean Glass for jellyfish as they seem to be a good supplier.

As a first time buyer of jellyfish, Andy, who runs petjellyfishuk was more than happy to advise and offer support to me. After an unfortunate event where one jellyfish passed away, a discount was offered off a further purchase.

Tank and jellyfish all set up perfect now.

I will be using and recommending petjellyfishuk again!

I've just taken delivery of my new Jellyfish, they were packed superbly, delivered early and are now happily moving around the tank.

The service was excellent and extremely helpful, I would highly recommend this company.

I brought the whole tank set up and jellyfish from Pet Jellyfish for my husband as a christmas present and i couldn't recommend them enough. So helpful and even delivered the jellyfish two days before xmas so we didn't have to hide them for long. We have now had them 3 weeks and have had no problems at all. The company have also emailed to see how we are getting on which doubt you would have any follow up from another company. Very easy to set up and maintain with very little effort from us.
Overall we couldn't fault the team or equipment or jellyfish.