While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We initially couldn’t find a crate that suited our needs but came across Petpen through a recommendation from the breeder. Even though it’s more expensive than traditional crates it’s worth every... See more

Company replied

Rated 5 out of 5 stars

Fantastic personal service. My petpen is amazing and high quality as promised. So much better than a crate. I love the fact that you can see your pooches, its much easier to clean and very attractive... See more

Company replied

Rated 5 out of 5 stars

The PetPen is a superb, beautiful product that is very-well built and is very easy to assemble and the service that we have received from Matt has been fantastic. Our Miniature Dachshunds (Bella and... See more

Company replied

Rated 5 out of 5 stars

Ordered the product and got direct communication from the seller. Helpful advice for setting up the product. Shipped quickly and arrived in perfect condition. Love the product. It's a fabulous desig... See more

Company replied

Company details

  1. Pet Supply Store

Written by the company

Petpen In Pursuit of the Perfect Pet Home “No Hounds Barred” Petpen is a revolutionary alternative to the traditional dog crate, designed with your pet's comfort and safety in mind. Unlike conventional crates, Petpen offers a bar-free environment, ensuring a safer and more inviting space for your furry friend. What makes Petpen unique? 1. Safety First: Without bars, Petpen eliminates the risk of injury that traditional crates pose. Its solid, smooth structure provides a secure space for your dog. 2. Warmth and Comfort: Petpen's innovative design includes solid walls that keep your pet warm and cosy, making it an ideal resting spot in any season. 3. Ease of Cleaning: The smooth, durable materials of Petpen are easy to wipe clean, ensuring a hygienic environment for your pet with minimal effort. 4. Stylish and Functional: Petpen’s sleek design seamlessly blends into your home decor, offering a modern and attractive alternative to clunky metal crates. 5. Portability and Convenience: Lightweight and easy to assemble, Petpen is perfect for travel and can be set up anywhere, providing a consistent and familiar space for your dog. Choose Petpen for a safer, warmer, and easier-to-maintain solution that prioritises your pet's well-being and comfort.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We Met The Lovely team at Crufts and…

We Met The Lovely team at Crufts and absolutely loved the product straight away we just had to have one and we absolutely love it looks so cosy and so stylish we were glad to get rid of the ugly crate so thanks so much Petpen we are so glad we met you guys x

March 12, 2025
PetPen logo

Reply from PetPen

Thank you so much, Hannah! It was lovely meeting you at Crufts, and we’re thrilled you love your PetPen. Creating a cosy and stylish alternative to traditional crates was exactly our goal, so it’s amazing to hear that you’re happy with it. We really appreciate your support – enjoy! 😊

Rated 5 out of 5 stars

A lovely company to do business with

A lovely company to do business with, they were happy to answer my questions before ordering. The Petpen is just what we were looking for at home and for our holidays. Our rescue dog wasn't crate trained previously, with a slow and gentle introduction her den is her safe place where she's happy to go and sleep.

January 2, 2025
PetPen logo

Reply from PetPen

Thank you so much for your kind words! We’re so happy to hear that Poppy's PetPen is the perfect fit for both home and holidays. It’s lovely to know that with a gentle introduction, she has a safe and comfortable space to call her own. We really appreciate you taking the time to write this review, it means the world!

Rated 5 out of 5 stars

Beautiful blanket I bought for Lola’s…

Beautiful blanket I bought for Lola’s Xmas so soft and big

December 23, 2024
PetPen logo

Reply from PetPen

Thank you so much for your lovely review! We're delighted to hear you’re happy with the blanket for Lola – Hoping she had an extra cosy this Christmas! 🎄🐾 If there’s anything else we can help with, don’t hesitate to let us know.

Rated 5 out of 5 stars

Order 2 leopard print blankets for our…

Order 2 leopard print blankets for our grand pups. They arrive in 2 days and the quality was great - thick and fluffy on the underside. Great service and great product
5*

December 12, 2024
PetPen logo

Reply from PetPen

Thank you so much for your wonderful review! We're so pleased to hear you love the leopard print blankets, it was a great choice, we love ours too. Thick and fluffy is exactly what we were going for! 😊 If you ever need anything else, we’re here to help!

Rated 5 out of 5 stars

Amazing company

Amazing company, so helpful and accommodating. Definitely go the extra mile and we love the Petpens

December 16, 2024
PetPen logo

Reply from PetPen

Thank you so much for your lovely words! It means the world to us that you’re happy with your PetPen and the service you received. Matt and I always try our best to go the extra mile, so it’s wonderful to know that it’s appreciated. Your support keeps us motivated. Especially knowing you are now on your 3rd PetPen :) —Thank you again!

Rated 5 out of 5 stars

Thankyou so much for Chilli’s Petpen

Thankyou so much for Chilli’s Petpen! It is worth every penny!
He has loved it from day 1, he just wanders in there when he needs a bit of chill time - and is happy in there through the night.
Great, sustainable product and I’ll definitely recommend.

December 10, 2024
Unprompted review
PetPen logo

Reply from PetPen

Thank you so much, Jade! It’s amazing to hear that Chilli loves his PetPen and has made it his little safe space. Knowing he’s happy and relaxed through the night makes us so proud of what we’ve created. We’re thrilled you see the value in it and appreciate the sustainable design—your recommendation means the world to us. Give Chilli a cuddle from us!

Rated 5 out of 5 stars

We love our PetPen

We love our PetPen! We get so many requests for where we got it from, our dog loves it, and it looks so nice in our office. We love it so much we are getting another one for home. Company is clearly invested on what they do, and they do it well!!

November 29, 2024
Unprompted review
PetPen logo

Reply from PetPen

Thank you so much, Wanda! We’re so pleased that you and your dog love your PetPen—and that it’s a hit in your office too! It was amazing to hear that you were planning to get another one for home, which you now have & that really means a lot to us. Hayley and I put so much care into what we do, so knowing it’s appreciated makes it all worthwhile. Thank you again for your kind words and support!

Rated 5 out of 5 stars

Much better than the crates with bars

Much better than the crates with bars, the clear doors make it easy for the dog to see out and owners to see in.
Personalised name engravings and sketch of the breed on the clear side make it not such an eye sore to have a crate in the house.
My dog is more than happy to sleep in his pet pen all night.
Easy to take apart and clean.
Easily contactable company and helpful, will rectify any problems or query's.

November 6, 2024
Unprompted review
PetPen logo

Reply from PetPen

Thank you so much, Jennifer, for your lovely review! We’re so glad you and your dog are happy with the PetPen. It’s wonderful to hear your PetPen feel more like part of your home. Knowing your dog sleeps happily in it all night means so much to us, and we’re always here to help if you need anything. Your kind words and support mean the world—thank you!

Rated 5 out of 5 stars

I recently got the Pet Pen

I recently got the Pet Pen, and it’s been a fantastic addition for my dog. Unlike traditional cages, this pen is made of sturdy materials and has no bars, which gives my dog a more open feel while still keeping him safe.

The setup was super easy, and I love how lightweight it is, making it simple to move around the house or take outside. The mesh sides provide good ventilation and visibility, so my dog can see everything happening around him. Plus, it’s easy to clean—just wipe it down, and it's good as new!

Overall, I highly recommend the Pet Pen for anyone looking for a secure yet spacious option for their pet. It’s a great way to give them a safe space to play and relax!

October 1, 2024
Unprompted review
PetPen logo

Reply from PetPen

Thank you so much, David, for such a thoughtful and detailed review! It’s fantastic to hear that the PetPen has been such a great addition for your dog. We designed it to be a safe, stylish, and practical alternative to traditional cages, so it’s wonderful to know it’s ticking all the boxes for you. The fact that it’s easy to move and clean was really important to us, so we’re glad you’ve found those features handy. Your recommendation means a lot—thank you for your support!

Rated 5 out of 5 stars

Top company!

I purchased the very first large pen 4 years ago for my Zara, German shepherd. At that time, they were only making small and medium ones. We live in the flat and we don’t have a lot of space, therefore we were not very keen of having a metal crate in the middle of our living room.
I got in touch with the team and they were up of a challenge to create the very first one large pen. Also we stopped using it after Zara turned 2, it has been an incredible purchase. It looked super stylish in our flat. Also when not in use, it easily folds and is now hidden under our bed.

October 13, 2023
Unprompted review
PetPen logo

Reply from PetPen

Thank you so much, Sandra, for sharing your story! It’s amazing to think back to when we created that very first large PetPen for Zara—what a milestone that was for us. We’re so glad it was the perfect fit for your flat and that it kept Zara comfortable during her younger years. It’s great to know it still serves you well by folding away neatly. Thank you for trusting us with your vision and for your kind words. It means so much to us!

Rated 5 out of 5 stars

High Quality!!

I purchased a medium sized PetPen several years ago, 2021 I believe— and still use today! PenPen is such a high quality crate, it held up through the puppy chewing stage and is still in great shape! I can’t say enough good things about the crate itself and the company and everyone I’ve had the pleasure of communicating with at PetPen. Definitely worth the investment!!

October 10, 2024
Unprompted review
PetPen logo

Reply from PetPen

Thank you for your wonderful review and for being a long-time PetPen customer! We’re so glad to hear that your PetPen has stood the test of time and even survived Pete’s puppy chewing stage.

It’s great to know it’s still in excellent condition after all this time. Your kind words mean a lot to us. If you ever need anything, feel free to reach out. Thanks again for your support!

Rated 5 out of 5 stars

These Pet Pens are absolutely bloody…

These Pet Pens are absolutely bloody brilliant! Safe, clean and far less intrusive than other options.

Good to see the brand is developing new items including matching beds.

We’ve now got two and they have held up extremely well with no problems at all.

October 9, 2024
Unprompted review
PetPen logo

Reply from PetPen

Thank you so much for your fantastic review! We’re thrilled to hear that you’re loving your PetPens. It’s great to know they’ve held up well.

We can’t wait for our accessories to launch either 😁 We truly appreciate your support and having you as a loyal customer means a lot to us. If you ever need anything else, don’t hesitate to reach out!

Rated 5 out of 5 stars

Still going strong

4 years down the line, my dog still sleeps in the pet pen! We have used it a lot!

May 8, 2024
Unprompted review
PetPen logo

Reply from PetPen

Thank you, Nicola! It’s amazing to hear that your PetPen has stood the test of time and that your dog still loves it after 4 years. Knowing it’s been such a big part of your routine makes us so happy. We’re grateful for your support and hope your PetPen continues to be a cosy spot for your pup for years to come! Have you seen the new accessories - Beds, blankets & lights? :)

Rated 5 out of 5 stars

Safe and stylish

I originally saw Petpen on instagram and it seemed like the perfect option for crate training my toy breed dog who was a puppy at the time. Unlike typical crates with metal bars, the petpen offers a modern, smooth surface that’s both aesthetically appealing and incredibly functional. The absence of bars makes it much safer for tiny dogs, especially for those prone to getting their paws or even tiny bodies stuck between the bars of traditional crates. It’s also easy to clean, which is a big plus. My dogs feel comfortable inside and can see everything going on around them from their safe space and I’m not worried they’ll hurt themselves. Perfect choice for owners who prioritise safety and style.

October 8, 2024
Unprompted review
PetPen logo

Reply from PetPen

Thank you so much, Georgi, for such a lovely and thoughtful review! It means the world to us that you see the PetPen as the perfect solution for your puppy. Safety and style were at the heart of our design, so hearing that it’s made crate training safer and more comfortable for your little one is everything we hoped for. We’re so pleased you find it easy to clean and that your dogs feel happy and secure inside. Thank you for your support—it really means the world!

Rated 5 out of 5 stars

Mr Red

Mr Red absolutely loves his, it's his safe place, so easy to disassemble, move and re-assemble, easy to clean and best of all, looks like a bedroom for the dog and not a jail like a metal crate, 5 stars

October 7, 2023
Unprompted review
PetPen logo

Reply from PetPen

Thank you so much for your lovely review! We’re thrilled that Mr Red has found his safe place with PetPen. We especially love that it feels like a proper bedroom for him. We really appreciate your support!

Rated 5 out of 5 stars

peanut

Having bought a puppy we needed a crate for peanut to stay in during the day whilst no one was home.
we found out about pet pen through word of mouth and got in touch to see what they had to offer.
the very easy to assemble crate with the clear perspex personalised window for peanut to look out of perfect.
As he grew we needed to purchase a lid and Petpen were able to supply this quickly and with minimum fuss .
The crate is still used today when dog sitting 🐶🐕🦮🐕‍🦺🐩🐾

November 11, 2023
Unprompted review
PetPen logo

Reply from PetPen

Thank you for sharing your experience! We’re so glad PetPen has been the perfect fit for Peanut and that the window has been a hit. It’s wonderful to hear the crate is still going strong and we’re happy the lid helped as Peanut grew. Thanks again for your support! 🐾

Rated 5 out of 5 stars

We have worked with and now personally…

We have worked with and now personally owned PetPen's for over 2 years, we are so excited for the new version to launch! they look absolutely amazing. We have used them whilst creating crate training videos and they look so much better than your traditional cage! Thank you from the whole team - Southend Dog Training

November 1, 2023
Unprompted review
PetPen logo

Reply from PetPen

Thank you so much, Southend Dog Training! It’s been fantastic working with you, and we’re thrilled to hear you’re excited about the new version. We’re glad PetPen has been a great fit for your crate training videos and appreciate your continued support. Looking forward to many more years together!

Rated 5 out of 5 stars

Freddie’s pet pen

What a great product My Freddie loved sleeping upside down in it 😂so easy to clean aswell . Highly recommend these also the whole pet pen staff are lovely and helpful 👍

December 6, 2023
Unprompted review
PetPen logo

Reply from PetPen

Thank you so much! We’re glad Freddie enjoys his PetPen—even when he’s upside down! 😄 It’s great to hear you found it easy to clean, and we really appreciate your kind words about our team (There’s just 2 of us ☺️). Thanks for the recommendation!

Rated 5 out of 5 stars

We ordered a small Pet Pen for our…

We ordered a small Pet Pen for our Frenchie, Frank. It was easy to assemble and build quality was great. We take our Pet pen with us and Frank has a home from home, and he loves it.

February 1, 2024
Unprompted review
PetPen logo

Reply from PetPen

Thank you for the great review! We’re so pleased Frank loves his PetPen and that it’s easy for you to take along when you travel. It’s wonderful to know he feels at home wherever he goes. Thanks for choosing us!

Rated 5 out of 5 stars

Fantastic product and a fantastic…

Fantastic product and a fantastic service. You can see that Pet Pens have been designed and built with the dog’s interests, comfort and safety in mind. Our Sprocker Spaniel has used his since he was 12 weeks old and still loves it now at 14 months!! It’s so easy to clean and take apart for trips away. I would 100% recommend PetPen to anyone that is looking to crate train their dog.

June 9, 2024
Unprompted review
PetPen logo

Reply from PetPen

Thank you so much for your kind words! We’re delighted that your boy has loved his PetPen since he was a pup. It’s great to hear about it being so easy to clean, it was one of the most important things when designing it. We really appreciate your recommendation!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look