I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more
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Review summary
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I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more
Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more
I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more
4.8
Excellent
827 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service, easy website to order and free delivery to local charities.
August 26, 2023
There was a product missing and still…
There was a product missing and still not had refund.
August 23, 2023
Reply from Pet Products R Us
Hi Paula,
If you would like to email us at support@petproductsrus.co.uk we would like to get this sorted for you.
Have also checked our emails and we have not received any emails from you regarding your order.
Prompt and efficient service
August 23, 2023
Orderedsue and delivery came very quickly…
Ordered and delivery came very quickly and on time very happy with service
August 23, 2023
Glad I Found Pet Products R Us
Their website is easy to use with a choice of delivery options and free delivery for those who are lucky enough to live locally. I found what I was looking for at a cheaper price than I have paid anywhere else. It arrived quickly and was well packaged. I highly recommend Pet Products R Us and will be buying from them again.
August 20, 2023
My doggy loves loves loves ball
August 20, 2023
Easy online purchasing
Easy online purchasing, very competitive prices. Company keeps you upto date with the status of the delivery. Arrived quickly and within dates given
July 31, 2023
East to order
East to order, no problem at all. Best dog ball ever for our staffie. I have bought x6 now as she loves them and can’t chew through them.
July 17, 2023
Not being a computer person
Not being a computer person, more a person from the viking era, I found it easy to order on line using my phone. It was straight forward, easily accessible & parcel was here in only a few days & was well packaged. My dogs have had so much fun with their giggle ball..... & so have we.
July 18, 2023
I was impressed with the pet store's…
I was impressed with the pet store's website, which made browsing and ordering pet products a breeze.
July 7, 2023
Unprompted review
Beautiful hamster activity cage .
Beautiful hamster activity cage .. quite hard to assemble but Hammy loves it . Thanks
July 3, 2023
Quickly delivered and my dog loves it
Quickly delivered and my dog loves it. Easy to clean and easy to store. Very good
June 27, 2023
Best company around for what I need
This company has never let me down and specially as they have to order the litter in for me cause I'm the only person who buys it at the moment I still get it in the time frame, my cats love using this litter above any other brand plus they keep the prices low so it's worth buying in bulk as I do go through lot with the amount of cats I have and some have special needs so I have to becareful what litter I use for them
June 15, 2023
all good no issues one happy spoilt GSD
June 11, 2023
I can't praise the fast delivery…
I can't praise the fast delivery service of this pet supplies store enough. My fur babies are ecstatic when their goodies arrive promptly, and their happiness is priceless!
June 12, 2023
Unprompted review
No problem to small
They replaced an item damaged by the courier, instantly and for free. That is proper customer service.
June 9, 2023
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