If I could give a minus I would. I took my difficult dog here for a groom having been told by the manager that the groomer there is the best. Long story short they treated my dog in such a bad way th... See more
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I've used the in-store grooming salon regularly for 2 of my nervous ex-puppy farm rescues. I have nothing but praise for how the staff go out of their way to ensure the grooming experience is as stre... See more
Really good price, pup okay so far with Acana after switching from Orijen(made him too hyper & price continually going up). Hopefully I'll be ordering it from here on repeat if tum stays settled. Plea... See more
Company replied
I take my 2 cocker spaniels to be groomed every 6 months at pets & friends and the staff are always lovely. My dogs are a little nervous but they always accommodate and let me know how they have got o... See more
Company details
About Pets & Friends
Written by the company
Here at Pets & Friends, we’re here for you and your pet every step of the way. We want to help you give you pet everything they need to ensure they live a long, healthy, and happy life.
With 50 years experience in the pet industry, you can be confident that you have our support, and that you can trust us to go that extra mile for you and your pets.
From baby, to senior and everything in between, we are here to ensure you get the best quality and value for your pet. Our customer service team have both yours and your beloved pet's best interest in mind, and are here to answer any question or query you may have about your pet.
Not sure what food is best for your dog? Need a new cat collar? Want to find more information on our Repeat & Save subscription service? No question is too small for our team, Call us today at 0115 695 0252 or email us at customerservices@petsandfriends.co.uk and we will get back to you as soon as we can
You can find us online, or at one of our local stores. Find your nearest store at https://www.petsandfriends.co.uk/pages/store-locator
Contact info
Pets and Friends Trading Limited, Pedigree House, Ambleside, Gamston , NG2 6NQ, Nottingham , United Kingdom
- 0115 695 0252
- customerservices@petsandfriends.co.uk
- petsandfriends.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pets & Friends
Hello Karen,
Thank you for your 5* review.
Hannah
Pets & Friends.
Great fast delivery
July 2, 2024
Reply from Pets & Friends
Hello Hilary.
Pleased your order arrived fast and as expected.
Many Thanks,
Hannah
Pets' & Friends.
Reply from Pets & Friends
Hello Sindy,
Many thanks for taking the time to leave us your feedback in way of review.
Many Thanks,
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello.
Pleased to see your order arrived with you timely and as expected.
Many Thanks,
Hannah
Pets & Friends.
Fantastic team at Pets and Friends in…
Fantastic team at Pets and Friends in Hucknall! We have been amazed by the staff. Having enrolled in puppy class and Sunday afternoon puppy play we have got to know the staff well and Pippa loves going.
Jenny has been fantastic with training support and advice, she is a wealth of knowledge and a credit to the team. All the staff have been welcoming and it has a real local friendly atmosphere when you visit.
Thanks everyone it’s sad puppy class is completed but we will continue to visit with Pippa for all her Pets and Friends needs!
Adam Ted and Pippa 😊
July 3, 2024
Unprompted review
Reply from Pets & Friends
Hello.
Thank you for taking the time to leave us your 5* review.
Patrick and the team at Hucknall are a brilliant asset to the Pets and Friends family!
I have passed over your review to our retail managers.
Many Thanks,
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello,
Thank you for taking the time to leave us your 5* review.
Many Thanks,
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello.
Thank you for your 5* review this is very appreciated.
Hannah
Pets' & Friends.
Reply from Pets & Friends
Hello Gillian.
Thanks for leaving us your 5* review.
Please reach out to the team should you require any further help or assistance!
Many Thanks,
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello.
Thank you for taking the time to leave us your 5* review.
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello Lucy,
Thanks you for leaving us your 5* review.
Hannah
Pets & Friends.
Good quality product and price.
Good product. Good price. Good selection. User friendly website.
June 25, 2024
Reply from Pets & Friends
Hello Denis,
Thank you for taking the time to leave us your feedback.
Pleased you had a positive experience whilst shopping with our online store.
Many Thanks
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello Gillian,
Many thanks for your 5* review.
Pleased to read you are happy with your recent purchase.
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello.
Thank you for leaving us your 5* review.
We look forward to receiving your next order.
Many Thanks,
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello David,
Thank you for leaving us your 5* review.
Always happy to support with any help you may need.
Many Thanks,
Hannah
Pets & Friends.
Very good value.
I bought some bird feeders at an incredibly low price and was therefore very pleased with my purchases.
They were delivered promptly and I was able to track their progress .
June 24, 2024
Reply from Pets & Friends
Hello,
Thank you for leaving us your 5* review.
Pleased you are happy with the product you received and we hope the bids enjoy it.
Many Thanks,
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello.
Thank you for laving us your 5* review.
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello Sarah,
Thank you for leaving us your 5* review.
We look forward to receiving your next order.
Many Thanks,
Hannah
Pets & Friends.
Ive been buying my cat food from pets…
Ive been buying my cat food from pets and friends for just over 3yrs, thought id try the online shop.
June 12, 2024
Reply from Pets & Friends
Hello.
Thank you for leaving us your review.
Please reach out to us at customerservices@petsandfriends.co.uk and let us know how we can improve your score to a 5*.
Many Thanks,
Hannah
Pets & Friends.
Reply from Pets & Friends
Hello,
Pleased to read your experience with us was as we would expect this to be.
Many Thanks,
Hannah
Pets & Friends.
Always order our dog food from pets &…
Always order our dog food from pets & friends
Good prices & on repeat subscription I don’t have to reorder every time.
But easy to change for sooner or later deliveries incase needed.
June 10, 2024
Reply from Pets & Friends
Hello Paul.
Pleased to read you enjoy the features of our repeat and save subscription service. Please do reach out to the customer care team should you require any further help.
Many Thanks,
Hannah
Pets & Friends.
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