Pets Best Pet Health Insurance Reviews 6,118

After further research, I find that there are better pet insurance policies available other than Pests Best. I spend $68/ month and it takes over a month to even hear anything back regarding any claims let alone what is covered for reimbursement and not. And their interface system is out of date, taking up so much time to simply login.

Normally I would put this all the way up to five, but recently there's been some sort of technical issue with their website. A month ago I have been unable to login to my account from a computer browser. Doesn't seem to matter if it's chrome, Firefox, or edge. I put in username and password and it goes to 403 Forbidden error, due to Microsoft Azure App Gateway. This naturally makes it hard to submit claims, etc. I had to download their app to get access to my account. I prefer the web browser as it allows easier access to vet bills to be added for claims. This is a recent issue, 2026, but this is going on six weeks now where have to rely on their app to access my account.
Claims, support is all top notch otherwise. Highly recommend, but really need to get the online portal functioning.

They always find an excuse not to pay. It’s not covered or it’s before policy period which isn’t true it happened during police period it was not a. Existing condition it just happened

It is terrible to try to speak to a rep when you want to ask a question that isn't covered on your site. The chat is never open and then when you call you are given a 20-to-30-minute wait time...On the good side is they do pay fairly, they don't try to cut corners to save money. And you do get reimbursed the amounts due to you. Also pay out is pretty prompt.

This company is very good at quickly responding to submitted requests for reimbursement. They have never questioned my requests for reimbursement and the process itself is very straightforward. I had been paying for the insurance for a few years before having to use it for a CCL surgery for my dog. PetsBest reimbursed me with no questions asked. I have recommended them to several family and friends.

We have Pet's Best for a couple of years now. We had decided to take out the insurance on our two youngest dogs. We never had this type of insurance before , so we were initially a little skeptical. It turned out to be a good relationship. The App makes all the difference in the world. After submission of a claim, if there is an issue then they keep you in the loop as to what is going on with the claim, which is much appreciated.

I’ve had my pet insured with Bets Best for over 5 yrs.
The Co. must have changed hands!
They are the worst! I can’t get them to pay an $83 dollar came I submitted the first of Jan. 2026 today is 3/9/2026. They told me on 2/10/2026. In a letter& I quote “At this time, this delay notification does not require any additional information from you”
As of today 3/9/ 2026 it is still UNPAID!

Truly horrified that I purchased insurance from such a heartless company. I would truly encourage any pet parent to avoid PetsBest for the sake of the care of their pet. I am not just disappointed but astounded by the cruelty.

Every single claim I have submitted has been rejected for one stylus reason or another!!! I’ve been lied to, fed false information and have had all my calls and emails gone unanswered!!!

My advise…don’t use this SCAM company for your Pets Insurance!!!!

Worse mistake of my life!!!!

They don’t cover basically anything! I pay so much every month and I don’t even know what for.

It took more time than usual to process my claim and approve my refund

I sent my receipts to pets best on 2/14/26 and never received a word until 3/5/26. Not acceptable in my book. It was not a complicated visit. Urinary infection. No surgery, nothing. So....my expectation is that this should be accomplished within a week.

I waited more than an hour on the phone to contest my claim that my dog's mass was a pre-existing condition. His waiting period ended on November 20th 2025. I saw the vet on February 19th because a small bump on his leg had started to turn scabby over the past few weeks. Told the vet during the visit that I had first seen the bump "maybe a couple months ago?" They denied it based on that claim- because "a couple months ago" would technically have been ONE DAY before the waiting period. Nevermind that it didn't start getting scabby until a few weeks ago. What a scam.

Don't buy insurance from this company; they're thieves. They never mentioned co-pays, they charge co-pays on everything. Besides that, they find ways to avoid paying, and when they do pay, it takes more than a month. Their customer service is awful. I'll never use this company of thieves and scammers again.

I’ve had a great experience with Pets Best Insurance. They process claims pretty quickly, which makes a big difference when you’re dealing with vet bills. It also gives me peace of mind knowing I don’t have to hesitate about taking my pet to the vet or emergency hospital if something happens. Having that safety net really helps when you just want to focus on your pet’s health.

Waste of money, the claims process is easy but takes forever to process and get a response and even longer to get a refund. But, quick to take your payment.

Webs site consistently doesn't work. Confirmation passcodes never work. Web site claims to have 24/7 help chat but it isn't true.

Raised prices by double after a year, with no measurable difference in our dog.

In my experience, the company is impossible to reach by phone for any questions; also you can save clients a lot of time by cutting useless informercial from the phone menu maze.