Pets Best Pet Health Insurance Reviews 6,118

Still have not received refund. My pet went to vet 6 days ago an I submitted claim that same day

Excellent service. Claims processed quickly. Site easy to navigate. 5 stars!!

My dog had no Cartlidge in his knees he needed surgery. The surgery was close to $7000. The insurance paid 80% with no problem and I got the check put deposited into my account within three weeks. What a blessing.

They used to be fantastic. They've covered thousands of my pets bills in the past. Now they're absolute trash. They used to cover huge vet bills without hesitation, now they've been giving me the runaround about a $240 vet bill and then said it was a "preexisting condition" which is wasnt. They say I can appeal, but it'll take atleast 3 months and I would have to do a mountain of paperwork. You're much better off putting the money you would spend on insurance in a bank account.

I highly recommend this insurance company.
They cover what they say and reimburse quickly.
No hidden exclusions.

Our dog ate grapes, and the urgent care vet recommended hospitalization for 48 hours to monitor kidney function after inducing vomiting. Pets Best was great about paying out our claim appropriately, funds were received directly to my bank account without issue.

I have insured my pets with Pets Best for several years. Their comprehensive coverage gives me comfort that I am always able to provide the best possible care for my pets, without making cost a part of that decision. They have supported my cat through a cancer diagnosis, my greyhound through chronic urinary tract issues, and my oldest greyhound with GOLPP. At every step, Pets Best could be counted on to provide coverage and I could rest knowing that once my deductible and out of pocket was covered, they would cover the balance. In addition to covering exam costs, lab test, diagnostic testing and of course treatment, the actual cost of their policy is also reasonable for the broad coverage they provide. Thank you Pets Best!

"While my claims were eventually approved, the process with Pets Best is a nightmare of intentional delays. They repeatedly rejected my digital receipts, demanding that I handwrite the claim number on them and re-upload—a ridiculous tactic in a digital age. Even worse, they rejected new claims by mistake, lazily claiming they were 'duplicates' without actually checking the dates or services. Despite their clear errors, they never offered a single apology. They seem to rely on frustrating customers into giving up. Highly unprofessional. If you want a smooth experience, look elsewhere.

i just recently purchased pets best for a new puppy I just recently go. i had heathy paws for 12 years for two of my other dogs who recently passed away and was very happy with them for payment and ease of use but as the dogs got older the prices drastically increased so i decided to try a new insurance company . healthy paws reimbursed usually within in a day which was great. Pets best app was easy to use but the reimbursement took significantly longer so only 4 stars.

Great pet insurance. Never any issues. Highly reccomend.

We have been using PetsBest insurance for our dog for over 5 years. The company’s app is super easy to submit a claim and response is usually given within a week or two. Also they have direct deposit for reimbursement to my bank account. The yearly premium has gone up every year and is considerable. But with the cost of an older dog with a chronic condition it truly is worth the money. Because you have peace of mind your pet can get the care they need without worrying if you can afford the treatment. Definitely recommend purchasing a policy before you need it because once your pet is diagnosed preexisting conditions usually won’t be covered.

Thank you for helping with Nina's meds. Every dollar saved helps me to take the best care of my 2 pups that are insured with you. In addition, it allows me to have a little extra to help animal shelters and rescues. I am so happy that I have Pets Best for my pups insurance.

I highly recomend Pets Best Pet Insurance to everyone, my family and friends have joined, they are very satisfied as well. Our Pets are going to get sick so like any other insurance get them covered! The ease of signing up, the helpful customer service reps the fast re-imbursements are a small part of the relief and joy I feel knowing my pet is covered. Sign UP today you will be glad you did!

Fast turnaround in the payout of our claim! Much appreciated.

I think they are easy to make a claim and respond timely.

I have had this insurance for less than 1 yr on a pup I took in from a shelter in Mississippi. Estimated to be 12 yrs old so yes she has issues. I know all about preexisting conditions but when she has a uti or hemmorghic gastroenteritis, those are not preexisting and everytime I sent in an invoice for a claim I have issues. Mostly they need more info or medical records and I dont have any records prior to May 2 2025 even if she is estimated to be 12y/o. She was picked up as a stray so no info. I can’t give them what I don’t have so it takes several calls and resubmitting claim before they will start to process it. I am switching to healthy paws. Never had issues with them ever over 10-12 yrs I was with them. I was trying to get wellness coverage which healthy paws doesn’t cover but I’m done with them questioning every claim

I am extremely disappointed and frustrated with Pets Best. I have been a loyal customer since 2022, paying premiums monthly for 4 years without a single claim for my two cats. Now that my cat finally needed surgery for Tooth Resorption—a condition that clearly developed recently—Pets Best has done nothing but give me the run-around for over two months.
The lack of consistency is appalling. My EOB states "additional information is needed," yet I received an email stating the claim is "not covered." Which one is it? I have provided all medical records showing my cat has been healthy and asymptomatic for years. Medically speaking, if this were a "pre-existing" condition from 2022, it would have been impossible for my cat to remain healthy and pain-free until 2026.
Their customer service is non-existent. I have spent weeks trying to get a straight answer, only to be met with contradictory statements and bureaucratic delays. It feels like they are intentionally making the process difficult to avoid paying a legitimate claim.
I will for sure appeal, if this is not resolved immediately, I will be filing a formal complaint with the State Department of Insurance and taking my business elsewhere. DO NOT trust this company to be there for you when your pet actually needs help.

Site seems to be down fairly often, so I've had to come back to submit a few times... but claims process is easy beyond that and they've paid according to contract every time over the three years I've had them for our dogs.

One of our cats recently had some health issues that needed emergency care. It resulted in four Animal Hospital/Vet bills. The format for submitting the bills to Pets Best was very easy to follow and any questions we had were promptly addressed. I also liked that they would follow-up and keep us informed as to the status of our claims all the way to our reimbursement. Throughout the entire process, we were extremely satisfied with our experience with Pets Best. Their fees are very affordable and they know what they are doing. We give them our highest rating! Look no further if you are looking for Pet Insurance for your pets.

They are great about reimbursement for claims: quick and fair. Their rates beat other pet insurances that I’ve looked into. My rate increased significantly though this year.