Although there is a bit of a wait time, they were so nice and informative. Waiting on my review to be completed for my two emotional support animals. My girls help me with my mental disability to wh... See more
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Review summary
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Reviews shaping this summary
Eric from Customer Experience was incredibly helpful. I wasn’t receiving any PetScreening emails because they were being blocked on my iPhone and sent straight to trash—along with emails from a few ot... See more
Company replied
I completed the profile unaware there is another form specifically for a service/emotional support animal. Ashley emailed specific instructions (in a very fast/timely manner...KUDOS!) with screenshot... See more
Company replied
Ashley at PetScreening was absolutely fantastic! She went above and beyond to help me with my account and made the whole process simple and stress-free. Her positive attitude and friendly approach rea... See more
Company replied
Company details
Written by the company
PetScreening is dedicated to making the world more pet inclusive by enabling the use of technology to encourage and enable responsible pet ownership.
Contact info
United States
- support@petscreening.com
- petscreening.com
3.5
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Ashley was very helpful and very prompt…
Ashley was very helpful and very prompt to my issues!!! I would recommend her to anyone working with PetScreening to get the answers they need!
August 27, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Oh my goodness they was so nice and…
Yes when I found out that I needed information on my pet they really helped me get my pet situated in my home they did it so fast easy and very respectful. They reply to my message quick and actually text me back with a thank you I thought maybe touched great people great work thank you so much Kelsey for your help .
August 15, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Quick Response
Quick response from Andres and explanation was very clear
August 22, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Ashley at PetScreening was absolutely…
Ashley at PetScreening was absolutely fantastic! She went above and beyond to help me with my account and made the whole process simple and stress-free. Her positive attitude and friendly approach really stood out, and it’s clear she genuinely cares about the people she helps. I’m so grateful for her support—thank you, Ashley, for the PAW-sitive experience! 🐾
August 21, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Fraudulent charges
We were required to use this service for a one-time verification for our dogs when renting a new home over a year ago. We have just been fraudulently charged again a fee by them, out of the blue and with no authorization or advice, over a year later. At no point were we told this was a recurring fee, and it is preposterous that it would be recurring, given that the use of it is for one-time rental property applications, and then not needed any further! Once we paid them for this "service" as part of our rental application we needed nothing to do with this company ever again. And a year later they have stolen money from us without any authorization or approval. We have made sure it is clear that they are operating with such unethical practices, and will make sure to make this known among our property management contacts as well so that they do not use their services any longer and subject applicants to sharing their credit card info with a company that abuses it. Beware of this company! Do NOT give them your financial details.
August 12, 2025
Unprompted review
Reply from PetScreening, Inc.
Hi, JP. PetScreening respects the privacy of our clients and customers and would like to address your concerns in a secure channel. If you are comfortable sending an email to support@petscreening.com and including the words "Google Review" in the subject, we will be happy to assist. Thank you.
Very slow to respond
Very slow to respond, perhaps they need more employees in customer service
August 5, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. If you have any additional questions, please feel free to reach out to support@petscreening.com. We have team members available for assistance M-F 7AM - 10PM EST.
I have reach out to pet screening over…
I have reach out to pet screening over 7 times this week. They are ignoring my request and is refusing to provide me support to resolve the technical difficulties that I am having. I have provided screenshots and emails to them. A member of their customer support team, Ashley gave me instructions to convert my household pet profile to an assisted animal profile. I followed the instructions as directed and keep encountering a hard stop. I have provided screenshots. For some reason my old pet profile from years ago when I lived at my old community is connected to my new profile at my new community. This issue is not allowing me to convert my pet profile to an assisted animal profile.
August 6, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. I see you have created a ticket with our Customer Support team. PetScreening respects the privacy of our clients and customers and would like to continue to address your concerns in a secure channel within the ticket you created. Please see the ticket for updated communication. We have team members available for assistance M-F 7AM - 10PM EST and you can also request to speak to a manager.
I received excellent help from SARAI re: my account!
Whenever I have needed assistance in updating my Pet Screening account there was always someone who gave me excellent advice. In the recent past, after I had to put my precious cat, Honey, down after she got sick suddenly, I asked for help in cancelling my account and was given that help right away, saving me the extra grief of having to continue with the process of cancelling my Pet Screening account myself. KUDOS to SARAI for that wonderful help!
July 30, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Helped with Accessing Account
Eric from Customer Experience was incredibly helpful. I wasn’t receiving any PetScreening emails because they were being blocked on my iPhone and sent straight to trash—along with emails from a few other companies. Eric walked me through the entire process, explained each step clearly (including when my profile was in review and then verified), and made sure everything got resolved. I really appreciated how patient and thorough he was. Great support from start to finish.
August 1, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Horrible. Do Not use if you're a Property Management Company
I'm calling BS on the majority of their reviews re customer service because you would first have to get ahold of someone and that's so far impossible. Tried email, submitting a form and calling. I might agree with the person who said, "they take so long that people would give up and click to have the ESA accepted as a house pet."
Please don't use them if you're a Property Management Company. They'll slow you down. Waiting on a lease for two+ days and the weekend is here.
July 31, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. I see you have created a ticket with our Customer Support team. PetScreening respects the privacy of our clients and customers and would like to continue to address your concerns in a secure channel within the ticket you created. Please see the ticket for updated communication. We have team members available for assistance M-F 7AM - 10PM EST and you can also request to speak to a manager.
Scam
Scam. They make you pay for a pet profile. Rediculous. This company should not exist. Shame on lazy property managers for that. Let's destroy those scammers!
July 24, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. If you have any additional questions, please feel free to reach out to support@petscreening.com. We have team members available for assistance M-F 7AM - 10PM EST.
Inept
This is the slowest responding company I’ve ever dealt with. It’s 2025 and you can’t add anything to a pending application without starting over. Oh, and they don’t have a phone number. They also stated that if my process needed to be expedited to have the apartment complex email them at the same email address I emailed them at. For what? To wait 3 days for the first response? To get the same non-answers that I’ve gotten? No, thank you. I read the last review they got how the person felt like they had to proceed with their ESA like they were a regular pet. I feel like I’m about to be in a similar position or lose the apartment I really want.
July 22, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. I see you have created a ticket with our Customer Support team. PetScreening respects the privacy of our clients and customers and would like to continue to address your concerns in a secure channel within the ticket you created. Please see the ticket for updated communication. We have team members available for assistance M-F 7AM - 10PM EST and you can also request to speak to a manager.
Scam!!!!!
Scam likely they take forever to verify documents and push you to the point where you just proceed with your ESA as a house and pay the fees. This should literally be illegal. The next time I move into an apartment or house I will make sure that they don’t use the service or I will just go elsewhere. You cannot sign a lease until they verify documents or else you just have to proceed without your ESA.
July 15, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. If you have any additional questions, please feel free to reach out to support@petscreening.com with "AA Google Review" in the subject line. We have team members available for assistance M-F 7AM - 10PM EST and you can also ask to speak to a manager and I'd be happy to help!
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
They take forever
They take forever, they have made my wife's disability worst with all the hoops they have made her jump through. As someone that has been in the property management business for over 30 years including luxury and low income, these people are the worst I've dealt with.
They brag about their denial rate and they only care for the property managers and not the tenants with the disabilities. It is a shame they don't have compassion for their fellow man, and they use the excuse we are just following HUD guidelines, as someone that has worked with section 8, section 811, and section 42 housing. I know the difficulties that people have trying to find affordable housing and these people brag about their denial rate. It is sad, when people only care about their bottom line and not about mother's and grandmother's with disabilities just trying to have a equal playing field.
June 12, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. If you have any additional questions, please feel free to reach out to support@petscreening.com with "AA Google Review" in the subject line. We have team members available for assistance M-F 7AM - 10PM EST and you can also ask to speak to a manager and I'd be happy to help!
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Just want to say when I initially…
Just want to say when I initially started the profile there were a few back & forth's. I communicated with Jade & Stephanie a few times and was assisted promptly. I especially appreciate Stephanie's help because she is the (only) one that finally answered the question I asked several times & never received the answer. Thank you Stephanie
June 16, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Total scam
Total scam. We do not have a pet. We completed all forms, oaths, promises and other garbage forms at a concord rents apartment.
Now petscreening is saying we still have to do more.
trying to just get more info to sell.
This is a gimmick organization that is selling data.
And there is no way to delete your account.
They will share your information forever.
June 5, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. If you have any additional questions, please feel free to reach out to support@petscreening.com. We have team members available for assistance M-F 7AM - 6PM EST.
Bureaucratic
I've been trying to get approved for 2 years and they do everything they can to make me pay and they don't accept emotional support. I've sent several letters from the psychiatrist and every time something is missing, they get tired, I don't know what to do anymore, there's no service, I can't talk to a single person, it's terrible.
Regrettable!!!
June 5, 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. If you have any additional questions, please feel free to reach out to support@petscreening.com with "AA Google Review" in the subject line. We have team members available for assistance M-F 7AM - 6PM EST and you can also ask to speak to a manager and I'd be happy to help!
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