This company has done well with there products they definitely are sturdy and my dog absolutely loves them thank you very much.
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Review summary
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Something my kitties and I can't live without... the Donut Beds from Petsome 🐾 💓💓💓🐾 My cats loooove to cuddle, and these beds are purrrfect😍 I am thrilled with the quality and the selection... See more
A rep. reached out to me asking about being an ambassador. The representative explained the process thoroughly and answered all of my questions. My products arrived within 3 weeks with no issues. I te... See more
A really lovely doughnut bed so soft and comfy. Our 2 border terriers love it we had the medium size so only one fits at one time. They are taking it in turns! The quality is very good standing up to... See more
4.6
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
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Great company to work with
Great company to work with, dogs LOVE the toys ! And they are good quality bc mine play tug of war with them all the time!
July 10, 2024
Unprompted review
Fast delivery
Fast delivery, all my dogs loved the bed! The puppies fell right asleep in it😊The bed was so comfy and soft!🥰
August 2, 2024
Unprompted review
Love ❤️ the new blanket so light and…
Love ❤️ the new blanket so light and soft it’s would be perfect blanket for travel 🧳
July 29, 2024
Unprompted review
Fast delivery
Fast delivery all the way to The Netherlands and my cats love the toys!
Thank you very much, Petsome!
July 25, 2024
Unprompted review
Peru loves her new bed she finds it so…
Peru loves her new bed she finds it so comforting and snuggly
July 22, 2024
Unprompted review
Really good product and timing
Honestly wasnt sure at first but the quality is pretty good. it came when it was supposed too. I really liked my experience with this company they very very nice.
July 15, 2024
Unprompted review
New goodies at home
My dog love its order and so much its new cuddly toy and tshirt. The delivery was perfect and also fast, and the personal was great and if we have any questions, they are here to respond to you as fast as you need. I recommend.
July 16, 2024
Unprompted review
The cats love their bed
The cats love their bed. I want one too. It is soft and cozy.
July 1, 2024
Unprompted review
Donut bed
We live in Canada and we received our order very rapidly. The dogs love their donut bed.
July 6, 2024
Unprompted review
Its a scam
Its a scam
They want you to buy things and advertise them on your social media. They will tell you that you get 5 free items and only have to cover shipping, which is about 30$. You will only receive one item and get an apology message about making a mistake LOL dont buy their stuff, its the same as shein, etc. Might as well buy on amazon / edit: I can provide proof about offering 5 things, so yes, you did petsome :)
October 17, 2023
Unprompted review
Reply from Petsome
Dear Anna ,
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns and would like to provide some clarity on our processes and commitment to quality.
Ambassador Program: Our ambassador program is designed to offer our valued customers the opportunity to enjoy our products while helping us spread the word about our brand. We never offer five products for free. rather, we offer one bed, or one blanket, or three accessories. If you received an offer for five items, please reach out to us at contact@petsome.co with a screenshot of the offer, and we will ensure you receive the rest of your order if it was indeed promised.
Shipping Fees: The shipping fee is set by the shipping companies we partner with to ensure the fastest delivery and that your items arrive in the best condition. This fee reflects the quality of the shipping service and the care taken to deliver your product promptly.
Manufacturing and Quality Assurance: We are proud to be the primary manufacturer of all our products. Each item is carefully crafted and made from high-quality materials, undergoing rigorous quality checks before being shipped. This ensures that our products meet the highest standards of quality and durability, unlike many cheaper alternatives found in other markets.
Customer Satisfaction Guarantee: Your satisfaction is our utmost priority. If you are not fully satisfied with your purchase, we offer a hassle-free return process and a full refund. Please contact us at contact@petsome.co to start the return process, and you will receive a full refund once we receive the product back.
We value your feedback and are committed to providing the best possible products and services to our customers.
Sincerely,
Your Petsome Team
Great experience with Petsome - from a new ambassador in Canada
Very impressed with product quality and customer service. As a new ambassador for the brand, we chose 3 smaller items: a plush kicking toy, a bandana, and a smart hair brush. All of these items are very sturdy. Looking forward to trying out more products!
June 22, 2024
Unprompted review
SCAM
Messaged me on instagram asking me to be an ambassador for them I could pick 1 product free in return for posting on socials . However postage was then £30 for an item ypu can get on temu for £1 .
Their messages became persistent. When I declined the messages were rude and abrupt . This is a known ambassador scam think your getting a free gift for promotion but I fact the postage they charge is worth 30x the product price
June 21, 2024
Reply from Petsome
Dear Aisha , Thank you for sharing your concerns. We're sorry to hear about your experience. Our products are exclusively made in our own manufacturing facilities, ensuring the highest quality standards, unlike many cheaper alternatives found in other markets. The shipping fee is set by the shipping companies we partner with to ensure the fastest delivery and that your items arrive in the best condition. If you ever make an order with us and are not satisfied with the product, you can reach out to us for an instant refund upon return. Additionally, we strive to maintain the highest level of customer service, and we apologize if our communication did not meet your expectations. We are taking your feedback seriously and will investigate this matter further.
Unicorn Blanket in S size
Our dear Yuki loves her blanket so much! Good thing it's quality is the best coz she loves playing with it. 💯
June 3, 2024
Unprompted review
Definitely a scam
Upd:
I received the product provided as part of the ambassador program and it:
-is of poor quality,
-is smaller than the advertised size,
-does not have a company label or tag, nor a description of the materials used.
Definitely a scam! They suggest you to become an ambassador. They give you a promo code with huge "discount to their products", but ask you to pay for delivery, and also dare to ask for a tip for their team! And then you get a tracking number of your order from some China sh&t marketplace. And we all know what are the prices on such marketplaces, sure not hundreds of pounds.
June 3, 2024
Unprompted review
Reply from Petsome
Dear Krusanova,
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns and would like to provide some clarity on our processes and commitment to quality.
Ambassador Program: Our ambassador program is designed to give our valued customers the opportunity to enjoy our products at a discounted rate while helping us spread the word about our brand. The promotional code provided offers significant savings, and the shipping fee covers the cost of delivering your product safely and efficiently.
Shipping and Warehousing: To ensure timely delivery, we ship products from the closest warehouse to your location, based on product availability. This helps us minimize shipping times and costs for our customers.
Manufacturing and Quality Assurance: We are proud to be the primary manufacturer of all our products. Each item is carefully crafted and undergoes rigorous quality checks before being shipped. This ensures that our products meet the highest standards of quality and durability.
China Warehousing: While some of our logistics partners may utilize warehousing and shipping services from China, this does not compromise the quality of our products. Many renowned brands across various industries also use warehousing and manufacturing services in China due to the advanced infrastructure and skilled workforce available there. Rest assured, all our products are designed and produced under strict quality control measures, regardless of the shipping origin.
Shipping Costs and Tips: The shipping cost is necessary to cover the logistics and ensure your product reaches you in perfect condition. The optional tip is a gesture of appreciation for our dedicated team, who work hard to provide excellent service. It is entirely voluntary and at your discretion.
Customer Satisfaction Guarantee: Your satisfaction is our utmost priority. If you are not fully satisfied with your purchase, we offer a hassle-free return process and a full refund. So If you are not satisfied with the product for any reason, please contact us at contact@petsome.co to start the return process and you will get a full refund once we receive the product back .
We value your feedback and are committed to providing the best possible products and services to our customers.
Thank you for giving us the opportunity to address your concerns and make things right.
Donut bed size M
We have ordered a donut bed size M as a new brand ambassador.
Shipping took few weeks, but the quality was worth it! Their bed is super comfy and fluffy, and my cat adores it❤️
April 18, 2024
Unprompted review
Best dog toys
Love the experience with petsome, my dogs love the toys, and I got my order within 2 weeks time. They have a huge variety of pet supplies.
May 4, 2024
Unprompted review
your cats love the super fluffy rainbow…
your cats love the super fluffy rainbow blanket!
April 30, 2024
Unprompted review
My cat really enjoyed her new bed
My cat really enjoyed her new bed. It's really soft and fluffy. Depending on where you live the shipping is slower but that doesn't mean it doesn't arrive!
April 22, 2024
Unprompted review
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