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I've ordered dog food a couple of times over the last few months. The price is good, delivery is free if over £50 and if not too heavy, they use DPD and delivery has always been very quick with dispat... See more
Company replied
Great service ! They have loads of options for our Jack Russell who has some health issues so can’t eat certain products. They stock a great variety of things and delivered them quickly. Communication... See more
Great service! The delivery company trashed the parcel. I phoned Pets On Point phoned me back almost immediately. I sent some photos through and a new parcel was dispatched promptly! Definitely recomm... See more
Company details
About Pets On Point
Written by the company
We are a small, family-owned, and operated business that takes pride in supplying the best quality pet supplies to our customers. We carry a wide range of products, including food, toys, and accessories, to meet the needs of all types of pets from Cats, Dogs, horses and even farm animals.
As it’s just ourselves running the day-to-day of the business it means we can always strive to offer the best prices on the market, and we back up our products with excellent customer service. We want to ensure that each and every customer who visits our online store has a positive experience.
If you have any questions about any of the products on our site, please feel free to drop us an email at sales@petsonpoint.co.uk
Thank you for considering our shop as your go-to pet store.”
Contact info
Taylor Street, KA8 8AU, Ayr, United Kingdom
- +44 (0) 8081969994
- sales@petsonpoint.co.uk
- petsonpoint.co.uk
3.7
Average
136 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pets On Point
Thanks you very much its greatly appreciated!
It was so easy to order and it didn't…
It was so easy to order and it didn't take long for the delivery
April 1, 2024
Reply from Pets On Point
Thanks very much! Glad you are happy customer!
Reply from Pets On Point
Thanks! Great feedback!
Reply from Pets On Point
Just how we like to do things! Thanks!
Excellent service will use you again
April 11, 2024
Reply from Pets On Point
Great to hear we look forward to you returning!
Reply from Pets On Point
thanks you very much for the positive feedback!
excellency service
Good company to deal with.
Good communication
Wide variety of products
Excellent service
⭐️🌟⭐️⭐️⭐️
April 8, 2024
Reply from Pets On Point
Thanks very much for buying with us! The feedback is appreciated
More environmentally friendly packaging? Delivery was great but is it possible…
Delivery was great but is it possible to get the food in cardboard boxes with insulation and not polystyrene? Polystyrene is not recyclable and it never degrades. Every piece of polystyrene that has ever been made is still in a landfill somewhere.
March 31, 2024
Reply from Pets On Point
Oh sounds like this is a supplier as we only send our packages in recycled cardboard boxes. I will take this feedback to our supplier thanks!
10 bags of harvest festival…
I ordered 10 bags of harvest festival came to me not even fresh all brown & discoloured very poor quality!
March 30, 2024
Reply from Pets On Point
Hi Aaron,
Sorry to hear this and it's unfortunate that you never reached out to us once you recieved these in this condition, if you had done so and sent some photos we would of offered replacements or a full refund.
On that note i see that you only ordered these on the 30th of March and are still eligible to go through the proper complaint process and get a refund or replacement order.
Drop me a email and some photos to sales@petsonpoint.co.uk and I will arrange this for you straightaway.
Kind regards Tommy
Arrived quickly, now have happy Degu's
Arrived quickly and now my pet Degu's who have destroyed their previous house are very happy!
March 27, 2024
Reply from Pets On Point
Thank you very much glad to hear your so happy with our services!
Fast service
My order arrived very quickly, excellent customer service. Will use again.
March 12, 2024
Unprompted review
Reply from Pets On Point
Great to hear, we look forward to you returning!
Reply from Pets On Point
Love to hear another happy customer! Thanks very much!
We will certainly be using Petsonpoint…
We will certainly be using Petsonpoint next time we need some dog food. Excellent communication, Great prices,fast delivery, Highly recommend 👍
March 5, 2024
Reply from Pets On Point
This why we do what we do feedback like this! Thank you very much!
Reply from Pets On Point
That you for your positive feedback, its greatly appreciated!
Great service
Great service! Received my order quickly and it was much cheaper than elsewhere. Highly recommended!
March 1, 2024
Reply from Pets On Point
That's excellent to hear, really glad we get your recommendation!
Superb service 😁
February 27, 2024
Reply from Pets On Point
That you for your positive feedback, its greatly appreciated!
Reply from Pets On Point
That you for your positive feedback, its greatly appreciated!
Very efficient service
Very efficient service. Items despatched promptly, good communication and arrived on time. Will use again.
February 7, 2024
Reply from Pets On Point
Hi Mary,
Thank you very much for your positive feedback, its great to know you had a very efficient service with us!
The owner is writing themselves 5* reviews!
I previously had a misleading shopping experience. I came back to check back on the review and the owner (Thomas) who sent me a customer service email saying they'd remove my review previously is now I see writing 5* reviews for their own business!
February 12, 2024
Unprompted review
Reply from Pets On Point
Hi MJ,
Your reviews aren't a true experience of our site as you’ve never bought anything, anyway keep on with your personal vendetta against our company as it has no impact on our small family business whatsoever as reflected in our daily sales.
You had purchased from us you'd know that and the last review you based on your own error of not reading the delivery terms before going to check out.
We have a 4.8 star trust pilot score from over 90 people who have purchased for our site and have had excellent experiences with us, upon checking your history of reviews you only leave one star reviews and clearly only use trust pilot to attack small businesses.
Not sure what your agenda is although I'm 100% confident that all our customers have a excellent experience when buying from us which is proven in their reviews.
Just FYI Thomas is my father who actually made a purchase of parrot food and left a review which isn't unnormal for friends and family to do so.
Hopefully you'll get round to actually buying something from us and get to experience our true customer service.
Enjoy your day.....
Kind Regards Tommy
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