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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care and the personalized attention given to their pets, making them feel right at home. People frequently highlight the excellent service, noting that it allows them to fully relax and enjoy their holidays knowing their pets are in safe hands. The booking process is often described as straightforward and professional, with many appreciating the regular updates and photos received while they are away. Consumers are particularly impressed with the thorough vetting process for carers and the seamless communication throughout their pets' stays. Many reviewers express their intention to continue using the service, emphasizing the peace of mind it provides.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their kindness, caring nature,... See more

Service

Users describe positive interactions with service, highlighting its efficiency, friendliness, and... See more

Holidays

Reviewers highlight positive aspects of holidays. Customers consistently report feeling at ease and relaxed... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the excellent care and communication,... See more

Booking process

People report positive experiences with the booking process. Customers found the booking process to be... See more

Based on these reviews

Rated 5 out of 5 stars

Poppy stayed with Alison & Frank while we took a trip away. We are happy to leave Poppy with them as she looks forward to seeing them and has made a network of friends, who she sees whilst staying in... See more

Rated 5 out of 5 stars

We have used Pet Stay for over 2 years now and cannot recommend them enough. Our Border Terrier Billy can be a handful but Shean and Stu in Harrogate have our full trust and he clearly loves staying... See more

Rated 5 out of 5 stars

In the past, we've entrusted Gerri and Mike with our beloved Cocker Spaniel, and it has been a wonderful experience. Our dog, Teddy, thoroughly enjoys his time with them. Gerri keeps us updated with p... See more

Rated 5 out of 5 stars

Our 10 year old French Bulldog had never stayed away from home but circumstances meant no family member was available to look after him for a weekend. I found PetStay online and, after speaking with... See more

Rated 5 out of 5 stars

Our boy, Vinnie, had another wonderful stay with Chris & Ann. They make him so welcome, he considers it his second home and settles in without any problem. Thank you so much for your special care &... See more

Rated 5 out of 5 stars

Our dogs second time with Pet Stay & Keith. Before this we used Petstay with our 2 previous dogs. We are and will remain long standing customers. We enjoyed daily photos reassuring us how settled... See more

Rated 5 out of 5 stars

Ruby had another fantastic stay with Julie for 5 days. We have been so lucky to find Julie who we know will look after Ruby perfectly and she has so much fun! Julie always make sure she knows exactly... See more

Rated 5 out of 5 stars

Alison & James took great care of Ollie on his recent long stay weekend. This was his second visit to them and the fact that he ran in the door excited with tail wagging told us all we needed to know.... See more

Rated 5 out of 5 stars

Our spaniel Vinnie had a wonderful Christmas stay with Sophia, family & her greyhound Badger. He was made so welcome and I received many updates / pics of him 'chilling out'. This meant we could rea... See more

Rated 5 out of 5 stars

From beginning to end, the whole process has been excellent. From our initial meeting, to collecting our Brodie, our dog carers, Claire and Martin were fantastic. They took on board all of Brodie’... See more

Rated 5 out of 5 stars

Willow had a lovely stay with Ben and Valerie and was so well looked after while we were on holiday. We received regular updates and photos from them which put our minds at rest. This is the s... See more

Rated 5 out of 5 stars

Jasper our Border Collie had a lovely stay with our pet stay host. Everything went to plan, information was given in good time and we would definitely use again if we need to. Jasper was well looked... See more

Rated 5 out of 5 stars

This wasn't my first time using PetStay for good reasons. They always give good service, my dog goes and returns with a wagging tail. I often receive pictures of walks she's been on while I'm away, I... See more

Rated 5 out of 5 stars

We have used West Midlands Petstay about 4 or 5 times now for our cockapoo. The booking process is straightforward and clear and prices seem to compare favourably. We have used the same host, Ellen, w... See more

Rated 5 out of 5 stars

Our dog Rosie had a great few days with Sophia who not only gave her lots of cuddles and play, but kept her safe in the snow. We have used PetStay several times and cannot recommend them highly enoug... See more

Rated 5 out of 5 stars

We are so lucky to have Sophia as our carer when I am away and recently had a few trips and we always know that Ruby is in the best hands. She has been on some wonderful walks and Sophia is more than... See more

Rated 5 out of 5 stars

Our spaniel Vinnie had a wonderful stay with Julia & Stephen at Fakenham. We were very pleased to get regular updates and he clearly had a very nice holiday with lots of cuddles, ball throws & walks.... See more

Rated 5 out of 5 stars

First time we used PetStay and we were not disappointed. Sophia was very helpful and explained everything with great detail. We were slightly nervous having never used a pet sitter before, however we... See more

Rated 5 out of 5 stars

Millie was really well looked after. Keith and Nok were so good with her and they even made themselves more flexible when I had to send Millie a few days earlier due to family member having to go in... See more

Rated 5 out of 5 stars

Wow! we were pleasantly surprised with the service we received from PetStay. Every angle/eventually was covered by Barbara. Our hosts Nok & Keith were very friendly, accommodating and our dog Winnie s... See more

Rated 5 out of 5 stars

We were so happy with Pet Stay, who introduced us to our pet sitters, Jenny & Mark in their lovely home. Lottie was certainly looked after well with updates every day with photos. We felt very content... See more

Rated 5 out of 5 stars

Our dogs stayed with Margaret and Charlie for two weeks while we were away and had a fabulous time. Margaret gave us regular updates and also made them a lovely cosy den on Bonfire Night and gave them... See more

Rated 5 out of 5 stars

We are so lucky to have found Petstay and Ralph and Val. Our boy Kenny is our world and the fantastic care and wonderful adventures that he has when they look after him is so heartwarming. Whenever he... See more

Rated 5 out of 5 stars

Very impressed with the professionalism of PetStay, the whole process was straightforward. The delightful couple who cared for our dogs were first class. They made every effort to make our dogs feel... See more

Rated 5 out of 5 stars

Our dog affectionately known as “Big Les” has been looked after, in Halifax, many times by the same couple over the last few years and each time has been absolutely brilliant. The couple are caring, k... See more

Rated 5 out of 5 stars

We have used Gerri and Mike previously and were delighted to leave our Cocker Spaniel with them. Teddy always has a fun time and Gerri sends us photographs when they are out for a walk or sitting i... See more

Rated 5 out of 5 stars

I was nervous to leave Skye with a boarder for the first time so it was fantastic to meet Claire beforehand. This really helped put my mind at ease that Skye would have a fantastic holiday at the sam... See more

Rated 5 out of 5 stars

Excellent booking procedures - easy to navigate and good support from Sophia when needed. Our carer Linda Mart is wonderful. She went above and beyond when Muffin needed a visit to the vets due to a s... See more

Rated 5 out of 5 stars

Bobby loves staying with Rebecca and Drew. This is his second visit and as soon as he got there we could see he was so excited..We can relax on our time away knowing he is being treated with care and... See more

Rated 5 out of 5 stars

Willow runs into Sue and Simon's home everytime....that's how I know she loves it there! She is always excited to see them and genuinely squeals with excited at their front door. I love her staying... See more

Rated 5 out of 5 stars

Again an excellent experience with Petstay Norfolk. Faultless From booking to actually leaving our dogs. We go away with the confidence that our dogs are being cared for and loved by the carers. Our g... See more

Rated 5 out of 5 stars

Great experience overall. Easy process getting matched up with Pet Stay carers and dogs had a great time. Regular updates from David throughout the week. Overall really positive and most relaxed we ha... See more

Rated 5 out of 5 stars

Teddy had previously stayed with Gerri and Mike overnight and this time it was a three night break. We hoped that Teddy would settle and we did not need to worry as he trotted into their house and i... See more

Rated 5 out of 5 stars

Our dog had a wonderful time staying with Gill once again. He was clearly very happy to be back and quickly settled in! Gill was great at keeping us updated, and it was lovely to see photos of him hav... See more

Rated 5 out of 5 stars

Tilly - our energetic 4 year old Labrador - always comes back from staying with Colin and Samantha and their family in Attleborough looking well and happy. She gets lots of attention from the whole... See more

Rated 5 out of 5 stars

Petstay has been so helpful over the past years as an alternative to kennels. We book early so we are able to ensure our dog has the same carer every time we go away and he has grown to love and trus... See more

Rated 5 out of 5 stars

This was Holly’s first experience with PetStay, and I understand it all went well. Ian and Shelagh were very friendly and welcoming, and looked after my pet to my complete satisfaction. I am happy t... See more

Rated 5 out of 5 stars

The booking with PetStay from start to finish was great. Helen & Stuart looked after Buddy for 16 nights but he settled in very well and made himself at home. He kept them amused with his funny little... See more

Rated 5 out of 5 stars

This is our first time using PetStay and can highly recommend them. They have a very thorough vetting process to ensure the comparability of dog with the carer and we felt confident in leaving Oscar w... See more

Rated 5 out of 5 stars

We contacted PetStay after being recommended by a friend. Ali, the area coordinator was really informative and matched our dog with an amazing host family after considering our dog’s needs. We cou... See more

Rated 5 out of 5 stars

This was Honey's third visit to Stephen and Julia, once again this time for a three day weekend. It was very encouraging how Honey was happy to rush into their house when we arrived. It was also ev... See more

Rated 5 out of 5 stars

We were lucky to be introduced to Kieran an Keith who made Poppy feel right at home. We went away happy to know that she was in very good hands and that we could relax completely and enjoy our holiday... See more

Rated 5 out of 5 stars

Alison & James looked after our border terrier Ollie for 4 days last week. Absolutely brilliant service, kept us updated every day with messages and pictures letting us know how Ollie was and how he... See more

Rated 5 out of 5 stars

The process is clear and thorough and everything is checked and verified in advance. Mabel loves going to stay with Ismet and Chris and gets totally spoilt! It’s like a home from home and we are provi... See more

Rated 5 out of 5 stars

This was the first time I've had to leave Fergal with someone other than family since I got him (he's 10 this year), so I was a little apprehensive ... but absolutely no need. We both met Julie in adv... See more

Rated 5 out of 5 stars

As always Sam received the warmest of welcomes from Ian and Caroline. He’s a highly anxious boy so the fact that he now gets excited when we drive up to their house says a lot. I’m 100% confident that... See more

Rated 5 out of 5 stars

Eileen was amazing with Molly, she enjoyed her stay. She was very thorough and gave me feedback when I collected her. I had never used a pet sitter before so was very nervous about it, but Molly loved... See more

Rated 5 out of 5 stars

We had Melvin and Wendy watch our Bonnie for 3 weeks while we were in Australia. This was our first time leaving Bonnie for so long with ANYONE. Having been abandoned at the rescue once, she’s natural... See more

Rated 5 out of 5 stars

Absolutely fantastic! Eddie was well looked after and we go regular updates. I felt confident after meeting the host and everything was very straight forward. I have used a similar service in the past... See more

Rated 5 out of 5 stars

We’ve used Petstay a few times and will continue to do so. Our Malshi has been cared for and loved, and didn’t want to come home! We can go on holiday safe in the knowledge that she’s happy. We have l... See more


Company details

  1. Pet Boarding Service
  2. Pet Sitter

Written by the company

Established in 2005, we provide a home-from-home dog boarding service where no dogs from different households are mixed, and you get to meet your carer before your dog/s stay. Our booking process enables us to select the perfect carer for your dog, giving you complete peace of mind when you are on holiday. You can rest assured that your dog’s routines will be followed, and they will be given all of the love and attention they would receive at home. With over 17 years of experience offering a pet sitting service and with many loving dog carers, the company delivers a professional and exclusive service to dog owners. The service is designed to cover all aspects of dog care, helping clients to have complete peace of mind when they go on holiday. The company head office is based in East Yorkshire and began franchising PetStay in 2012 and now has over 30 franchise areas and are spreading over the whole of the UK.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Always Fantastic dog caring Service

Have used Petstay for many years and always professional, caring and well managed. My dogs aren't the easiest but all the carers wonderful and I completely trust and feel comfortable leaving them knowing they will be so well looked after. Claire is welcoming, confident and makes you feel so reassured, my dogs love going to stay with Claire and her family. Highly recommended

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant service for dog owners

I have been using PetStay for a number of years. An excellent and friendly service from start to finish. Any enquiries and requests are dealt with promptly and efficiently. The carers I have used are very kind and caring. They treat my doggies like they’re part of the family. I have never had a reason to worry about anything and can fully enjoy days away and longer holidays knowing my two doggies are well looked after. A brilliant service I can wholeheartedly recommend.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind and a happy holiday for us and our dog

When we drop off our 11 year old cocker spaniel with Lauren at Pet Stay she runs in happily and makes herself at home. We know she will be well cared for even although as an older dog there are a number of issues around her feeding and she can no longer dash around like she used to.
We also really value the clear communication with Lauren and the flexibility with drop off and collection times. After recently leaving Isla for ten days we collected a little dog who looked incredibly well cared for and happy.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Jazzies visit with andrea and estelle

Jazzy has just come back from her third stay at the lovely andreas and her doggy estelle and jazz loved it as usual got photos every day both dogs got on well proberbly because both romanian rescues.thank you again andrea see you soon x

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

A real home from home

We were apprehensive about leaving Rosa with June and Stephen as she does suffer from separation anxiety so we were so pleased to hear on the first day that she had settled well. We enjoyed getting the daily photos and updates from June. They kept her to her usual routine and she settled well and enjoyed all the love and attention. Perfect place to leave her, highly recommend and will definitely use again.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent worry-free holiday care for our dog

Our two year old Glen of Imaal Terrier has stayed with Jacqui & Ray several times and on this occasion he stayed for three weeks. He certainly makes himself at home and runs in to greet them when we drop him off. They both clearly love dogs and he is thoroughly spoilt when he is with them getting lots of attention and cuddles. Jacqui send regular updates to let us know how he is and what he has been doing. We have no worries whatsoever about leaving him with them. It's like a second home for him and he has a great time on his holidays.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

Everything about the service is amazing, getting in touch, keeping in touch, payments, meeting up and goodbyes. Barbara matched us very well and I can’t thank her enough for this. It was the first time we left our boy and we were so nervous but Julie eased that anxiety straight away. We recieved daily updates and even though he was a handful as puppies are she looked after him so well. Thank you so much ladies ❤️

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Holiday with Claire

Our dogs stayed with Claire for the whole month of February 2026. I didn’t like leaving them for this long, so it was very reassuring knowing they were very settled from the outset and being cared for in a caring and safe environment. When we collected them they were both just as healthy as when we left them, so despite having being cared for by people they hardly knew initially, they were both obviously very happy. From day 1 the photos showed 2 happy dogs confident in their holiday home.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

PetStay to the rescue!

We were let down last minute Petstay saved our trip! After speaking to Jason he managed to find us a lovely couple to watch him. He loved his time with them and we were able to enjoy our trip knowing he was being well cared for. We were given regular updates and he looked like he was having the time of his life.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for a better service!

I was extremely anxious about leaving Daisy. She's hardly from my side so we needed to make sure we found tge perfect fit. Barbara was so helpful in listening to Daisy and my needs and she found us the perfect match in Eileen! We had a pre meeting which again Eileen was very attentive and listened to my needs for Daisy, really made me feel at ease abiut leaving her. It was only for a few days but Daisy was so happy and content with Eileen. I hightly recommend Barbara and Eileen. Will definitely be trusting them again!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

The best holiday time for our dog

We are extremely impressed by the high standard of Pet Stay’s service. For the first time in our lives, we left our boxer Lily in their care, and it exceeded our expectations. Manager Ruth did an amazing job meeting all our needs, calming our worries, and selecting a wonderful caregiver for Lily—Pauline. Pauline is an angel, with a huge heart for dogs, incredibly warm, caring, and genuinely devoted. We are very happy to have met Pauline and will stay with her for a long time.

To anyone seeking a responsible company for their pets, we wholeheartedly recommend Pet Stay. Professional service, great communication at every step, and a real sense of security from the start of the collaboration. Thank you so much—our Lily probably had the best holiday under Pauline’s care.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Frankie

Frankie, our cockapoo, stayed with Tracey for the first time and was very well integrated with her family and her cockapoo Elsie. We were a little anxious but Tracy put our minds at rest, sending photos and videos of him interacting with them, looking very happy and relaxed.
We will definitely be requesting a home stay with Tracy on our next break away.
This was our first experience with PetStay and we are very happy with their service and organisation, we highly recommend them for a pet home stay experience.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Was so worried about leaving my fur baby with someone I didnt know but I didnt need to worry he had a brilliant time with Eileen went to a coffee morning with her and had lots of fuss and attention of Eileen and her neighbours he settled in so well and when I went to collect him Eileen was upset to see him leave and said I'd love to keep him hes brilliant im so happy that my baby had a good time and when I go away again I will request for him to stay with Eileen as he settled so well and she was brilliant with him thank you so much ❤️ xx

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Little apprehensive ... but absolutely no need!!!!!

This was the first time I've had to leave Fergal with someone other than family since I got him (he's 10 this year), so I was a little apprehensive ... but absolutely no need. We both met Julie in advance of the stay and she also took him for a walk so she could get to know him which made the whole thing such a positive experience. While I was away I got constant updates and photos ... of him making himself very much at home ... which really put my mind at rest & meant I could enjoy my time away. Huge thank you to Julie (& Barbara for matching us) and we're both looking forward to his second stay with you in May x

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional care

Exceptional care
From the moment I contacted Petstay, they went above and beyond to find someone to look after my dog at short notice while I went to a hospital appointment.

The service provided was friendly, flexible, and reliable. I would happily entrust them to look after my pet again in future.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

We have been using PetStay for a number of years now.

We have been using PetStay for a numbers of years now the service is easy to use and gives us great peace of mind whenever we go away. Our pooch Barney always stays with Jill, he’s an anxious little chap so it has been great for him to have the consistency of the same sitter. He particularly enjoys cuddles on their sofa and treats their place like a home from home.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best!

Willow runs into Sue and Simon's home everytime....that's how I know she loves it there! She is always excited to see them and genuinely squeals with excited at their front door.
I love her staying there whilst we go on holiday as I know she has the absolute best time, gets taken on lots of walkies, gets to meet other familiar dogs and gets treated just like she would at home. I could not ask for better family home for her to go to. Sue also sends me videos and pictures of Willow having fun whilst we are away too, I love this and it makes all the difference seeing that she is happy and safe. Thank you for taking the best care of her always!

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

What made the visit great was the fact…

What made the visit great was the fact that Jasper and Paddy were obviously so content to be at Marie and Dave’s house 🏠 that they were not desperately looking for us to come through the door when I went to collect them You know when your dog is happy or not happy and Jasper and Paddy were very happy staying with Marie and Dave.?

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

George & Christine’s house is now Ned’s…

George & Christine’s house is now Ned’s second home.
He absolutely loves staying with them. He is so happy to see them & they are equally happy to see him.
We are just over the moon that we found this lovely couple to look after Ned.

February 21, 2026
Unprompted review

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