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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care and the personalized attention given to their pets, making them feel right at home. People frequently highlight the excellent service, noting that it allows them to fully relax and enjoy their holidays knowing their pets are in safe hands. The booking process is often described as straightforward and professional, with many appreciating the regular updates and photos received while they are away. Consumers are particularly impressed with the thorough vetting process for carers and the seamless communication throughout their pets' stays. Many reviewers express their intention to continue using the service, emphasizing the peace of mind it provides.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their kindness, caring nature,... See more

Service

Users describe positive interactions with service, highlighting its efficiency, friendliness, and... See more

Holidays

Reviewers highlight positive aspects of holidays. Customers consistently report feeling at ease and relaxed... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the excellent care and communication,... See more

Booking process

People report positive experiences with the booking process. Customers found the booking process to be... See more

Based on these reviews

Rated 5 out of 5 stars

Poppy stayed with Alison & Frank while we took a trip away. We are happy to leave Poppy with them as she looks forward to seeing them and has made a network of friends, who she sees whilst staying in... See more

Rated 5 out of 5 stars

We have used Pet Stay for over 2 years now and cannot recommend them enough. Our Border Terrier Billy can be a handful but Shean and Stu in Harrogate have our full trust and he clearly loves staying... See more

Rated 5 out of 5 stars

In the past, we've entrusted Gerri and Mike with our beloved Cocker Spaniel, and it has been a wonderful experience. Our dog, Teddy, thoroughly enjoys his time with them. Gerri keeps us updated with p... See more

Rated 5 out of 5 stars

Our 10 year old French Bulldog had never stayed away from home but circumstances meant no family member was available to look after him for a weekend. I found PetStay online and, after speaking with... See more

Rated 5 out of 5 stars

Our boy, Vinnie, had another wonderful stay with Chris & Ann. They make him so welcome, he considers it his second home and settles in without any problem. Thank you so much for your special care &... See more

Rated 5 out of 5 stars

Our dogs second time with Pet Stay & Keith. Before this we used Petstay with our 2 previous dogs. We are and will remain long standing customers. We enjoyed daily photos reassuring us how settled... See more

Rated 5 out of 5 stars

Ruby had another fantastic stay with Julie for 5 days. We have been so lucky to find Julie who we know will look after Ruby perfectly and she has so much fun! Julie always make sure she knows exactly... See more

Rated 5 out of 5 stars

Alison & James took great care of Ollie on his recent long stay weekend. This was his second visit to them and the fact that he ran in the door excited with tail wagging told us all we needed to know.... See more

Rated 5 out of 5 stars

Our spaniel Vinnie had a wonderful Christmas stay with Sophia, family & her greyhound Badger. He was made so welcome and I received many updates / pics of him 'chilling out'. This meant we could rea... See more

Rated 5 out of 5 stars

From beginning to end, the whole process has been excellent. From our initial meeting, to collecting our Brodie, our dog carers, Claire and Martin were fantastic. They took on board all of Brodie’... See more

Rated 5 out of 5 stars

Willow had a lovely stay with Ben and Valerie and was so well looked after while we were on holiday. We received regular updates and photos from them which put our minds at rest. This is the s... See more

Rated 5 out of 5 stars

Jasper our Border Collie had a lovely stay with our pet stay host. Everything went to plan, information was given in good time and we would definitely use again if we need to. Jasper was well looked... See more

Rated 5 out of 5 stars

This wasn't my first time using PetStay for good reasons. They always give good service, my dog goes and returns with a wagging tail. I often receive pictures of walks she's been on while I'm away, I... See more

Rated 5 out of 5 stars

We have used West Midlands Petstay about 4 or 5 times now for our cockapoo. The booking process is straightforward and clear and prices seem to compare favourably. We have used the same host, Ellen, w... See more

Rated 5 out of 5 stars

Our dog Rosie had a great few days with Sophia who not only gave her lots of cuddles and play, but kept her safe in the snow. We have used PetStay several times and cannot recommend them highly enoug... See more

Rated 5 out of 5 stars

We are so lucky to have Sophia as our carer when I am away and recently had a few trips and we always know that Ruby is in the best hands. She has been on some wonderful walks and Sophia is more than... See more

Rated 5 out of 5 stars

Our spaniel Vinnie had a wonderful stay with Julia & Stephen at Fakenham. We were very pleased to get regular updates and he clearly had a very nice holiday with lots of cuddles, ball throws & walks.... See more

Rated 5 out of 5 stars

First time we used PetStay and we were not disappointed. Sophia was very helpful and explained everything with great detail. We were slightly nervous having never used a pet sitter before, however we... See more

Rated 5 out of 5 stars

Millie was really well looked after. Keith and Nok were so good with her and they even made themselves more flexible when I had to send Millie a few days earlier due to family member having to go in... See more

Rated 5 out of 5 stars

Wow! we were pleasantly surprised with the service we received from PetStay. Every angle/eventually was covered by Barbara. Our hosts Nok & Keith were very friendly, accommodating and our dog Winnie s... See more

Rated 5 out of 5 stars

We were so happy with Pet Stay, who introduced us to our pet sitters, Jenny & Mark in their lovely home. Lottie was certainly looked after well with updates every day with photos. We felt very content... See more

Rated 5 out of 5 stars

Our dogs stayed with Margaret and Charlie for two weeks while we were away and had a fabulous time. Margaret gave us regular updates and also made them a lovely cosy den on Bonfire Night and gave them... See more

Rated 5 out of 5 stars

We are so lucky to have found Petstay and Ralph and Val. Our boy Kenny is our world and the fantastic care and wonderful adventures that he has when they look after him is so heartwarming. Whenever he... See more

Rated 5 out of 5 stars

Very impressed with the professionalism of PetStay, the whole process was straightforward. The delightful couple who cared for our dogs were first class. They made every effort to make our dogs feel... See more

Rated 5 out of 5 stars

Our dog affectionately known as “Big Les” has been looked after, in Halifax, many times by the same couple over the last few years and each time has been absolutely brilliant. The couple are caring, k... See more

Rated 5 out of 5 stars

We have used Gerri and Mike previously and were delighted to leave our Cocker Spaniel with them. Teddy always has a fun time and Gerri sends us photographs when they are out for a walk or sitting i... See more

Rated 5 out of 5 stars

I was nervous to leave Skye with a boarder for the first time so it was fantastic to meet Claire beforehand. This really helped put my mind at ease that Skye would have a fantastic holiday at the sam... See more

Rated 5 out of 5 stars

Excellent booking procedures - easy to navigate and good support from Sophia when needed. Our carer Linda Mart is wonderful. She went above and beyond when Muffin needed a visit to the vets due to a s... See more

Rated 5 out of 5 stars

Bobby loves staying with Rebecca and Drew. This is his second visit and as soon as he got there we could see he was so excited..We can relax on our time away knowing he is being treated with care and... See more

Rated 5 out of 5 stars

Willow runs into Sue and Simon's home everytime....that's how I know she loves it there! She is always excited to see them and genuinely squeals with excited at their front door. I love her staying... See more

Rated 5 out of 5 stars

Again an excellent experience with Petstay Norfolk. Faultless From booking to actually leaving our dogs. We go away with the confidence that our dogs are being cared for and loved by the carers. Our g... See more

Rated 5 out of 5 stars

Great experience overall. Easy process getting matched up with Pet Stay carers and dogs had a great time. Regular updates from David throughout the week. Overall really positive and most relaxed we ha... See more

Rated 5 out of 5 stars

Teddy had previously stayed with Gerri and Mike overnight and this time it was a three night break. We hoped that Teddy would settle and we did not need to worry as he trotted into their house and i... See more

Rated 5 out of 5 stars

Our dog had a wonderful time staying with Gill once again. He was clearly very happy to be back and quickly settled in! Gill was great at keeping us updated, and it was lovely to see photos of him hav... See more

Rated 5 out of 5 stars

Tilly - our energetic 4 year old Labrador - always comes back from staying with Colin and Samantha and their family in Attleborough looking well and happy. She gets lots of attention from the whole... See more

Rated 5 out of 5 stars

Petstay has been so helpful over the past years as an alternative to kennels. We book early so we are able to ensure our dog has the same carer every time we go away and he has grown to love and trus... See more

Rated 5 out of 5 stars

This was Holly’s first experience with PetStay, and I understand it all went well. Ian and Shelagh were very friendly and welcoming, and looked after my pet to my complete satisfaction. I am happy t... See more

Rated 5 out of 5 stars

The booking with PetStay from start to finish was great. Helen & Stuart looked after Buddy for 16 nights but he settled in very well and made himself at home. He kept them amused with his funny little... See more

Rated 5 out of 5 stars

This is our first time using PetStay and can highly recommend them. They have a very thorough vetting process to ensure the comparability of dog with the carer and we felt confident in leaving Oscar w... See more

Rated 5 out of 5 stars

We contacted PetStay after being recommended by a friend. Ali, the area coordinator was really informative and matched our dog with an amazing host family after considering our dog’s needs. We cou... See more

Rated 5 out of 5 stars

This was Honey's third visit to Stephen and Julia, once again this time for a three day weekend. It was very encouraging how Honey was happy to rush into their house when we arrived. It was also ev... See more

Rated 5 out of 5 stars

We were lucky to be introduced to Kieran an Keith who made Poppy feel right at home. We went away happy to know that she was in very good hands and that we could relax completely and enjoy our holiday... See more

Rated 5 out of 5 stars

Alison & James looked after our border terrier Ollie for 4 days last week. Absolutely brilliant service, kept us updated every day with messages and pictures letting us know how Ollie was and how he... See more

Rated 5 out of 5 stars

The process is clear and thorough and everything is checked and verified in advance. Mabel loves going to stay with Ismet and Chris and gets totally spoilt! It’s like a home from home and we are provi... See more

Rated 5 out of 5 stars

This was the first time I've had to leave Fergal with someone other than family since I got him (he's 10 this year), so I was a little apprehensive ... but absolutely no need. We both met Julie in adv... See more

Rated 5 out of 5 stars

As always Sam received the warmest of welcomes from Ian and Caroline. He’s a highly anxious boy so the fact that he now gets excited when we drive up to their house says a lot. I’m 100% confident that... See more

Rated 5 out of 5 stars

Eileen was amazing with Molly, she enjoyed her stay. She was very thorough and gave me feedback when I collected her. I had never used a pet sitter before so was very nervous about it, but Molly loved... See more

Rated 5 out of 5 stars

We had Melvin and Wendy watch our Bonnie for 3 weeks while we were in Australia. This was our first time leaving Bonnie for so long with ANYONE. Having been abandoned at the rescue once, she’s natural... See more

Rated 5 out of 5 stars

Absolutely fantastic! Eddie was well looked after and we go regular updates. I felt confident after meeting the host and everything was very straight forward. I have used a similar service in the past... See more

Rated 5 out of 5 stars

We’ve used Petstay a few times and will continue to do so. Our Malshi has been cared for and loved, and didn’t want to come home! We can go on holiday safe in the knowledge that she’s happy. We have l... See more


Company details

  1. Pet Boarding Service
  2. Pet Sitter

Written by the company

Established in 2005, we provide a home-from-home dog boarding service where no dogs from different households are mixed, and you get to meet your carer before your dog/s stay. Our booking process enables us to select the perfect carer for your dog, giving you complete peace of mind when you are on holiday. You can rest assured that your dog’s routines will be followed, and they will be given all of the love and attention they would receive at home. With over 17 years of experience offering a pet sitting service and with many loving dog carers, the company delivers a professional and exclusive service to dog owners. The service is designed to cover all aspects of dog care, helping clients to have complete peace of mind when they go on holiday. The company head office is based in East Yorkshire and began franchising PetStay in 2012 and now has over 30 franchise areas and are spreading over the whole of the UK.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Barney loves his holiday with his Petstay carers

Petstay has been so helpful over the past years as an alternative to kennels. We book early so we are able to ensure our dog has the same carer every time we go away and he has grown to love and trust them, as have we. He enjoys his holidays as much as we do.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

The Absolute Best!

Our 10 year old French Bulldog had never stayed away from home but circumstances meant no family member was available to look after him for a weekend. I found PetStay online and, after speaking with Amanda, I knew I had made the right choice – I needed a fully insured local person who could take care of our Dog in their home. She jumped on the requirement immediately and teamed us up with David Hughes who looked after 'Monty' as though he were his own. We have now found our 'go to' service for looking after Monty any time we go away. I thoroughly recommend PetStay and David.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

We were so worried about leaving our…

We were so worried about leaving our beautiful nearly three year old cockapoo called lady. But we didn’t need to worry at all Jenny was the most amazing person we could have wished for to look after our pride and joy. We will definitely choose Jenny to look after her again in the future.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great dogsitters!

Hazel, Robb and Andrew always make sure my dog's needs are met. They ask about his eating and sleeping habits. They are always very welcoming to him and take him out trips. They give me updates as to how he is doing and he always seems happy when I go to pick him up at the end.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Petstay and their dog-sitters are always excellent

We use PetStay a lot and find the dog sitters to be excellent. Most recently we had Gerri & Mike look after our dog Ruby; they do a great job and we can relax on holiday knowing she is happy and being well looked after. They send regular photos and updates

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great, reliable care for our dog!

Our dog had a wonderful time staying with Gill once again. He was clearly very happy to be back and quickly settled in! Gill was great at keeping us updated, and it was lovely to see photos of him having such a good time out on his walks. We've used PetStay a few times now and always had an excellent experience. Would highly recommend!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Would not leave our girl with anyone else

We have used Petstay West Midlands several times, and always been extremely happy. We live in Walsall and this time we went away for a few days and left our Lilac with Sheila and Simon. It is the first time Lilac stayed with them but it won't be the last. She had THE best time. She was completely spoilt. A huge garden to mooch about in, lots of cuddles, lovely walks, and she was even allowed on their bed at night. Nothing was too much trouble. We had lots of lovely photos of Lilac's time there. We would highly reccomend Petstay. In fact we we would not leave our precious girl with anyone else.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Pam was amazing….Mylo was very happy!

Pam was amazing….Mylo was very happy!! So very pleased to have found PetStay as a reliable friendly place for my very spoilt whippet. This is the first time he had stayed away from home and it was wonderful having Pam send us photos while we were away, so very comforting. Hopefully Pam will have him back on our next away holiday.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Home from home for Tilly the labrador

Tilly - our energetic 4 year old Labrador - always comes back from staying with Colin and Samantha and their family in Attleborough looking well and happy. She gets lots of attention from the whole family and they are clearly people who love dogs and know how to look after them. We appreciate how well she is looked after, that her routines are well respected, and she is relaxed in their home. Communication is good with both Sophia at Petstay and with Colin and Samantha. We have used Petstay several times and have found them professional and helpful. Sophia has always found suitable replacement carers when others have moved on. Very happy to recommend Petstay.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Petstay gives us the peace of mind to…

Petstay gives us the peace of mind to go away and we and Mojo are 100% happy with the care and attention he always receives.
Vivienne and steve proved to be great foster parents and hope to use them again.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Oreo’s stay with Fran

Can not fault Fran’s dedication to looking after Oreo . Oreo is always happy and content staying with Fran. Second stay booked this year. Thank you so much x x

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

“Big Les”

Our dog affectionately known as “Big Les” has been looked after, in Halifax, many times by the same couple over the last few years and each time has been absolutely brilliant. The couple are caring, kind and always offer sound advice. I cannot thank them enough.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Poppy's home from home!

We were lucky to be introduced to Kieran an Keith who made Poppy feel right at home. We went away happy to know that she was in very good hands and that we could relax completely and enjoy our holiday.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Willow’s Pet Stay Experience

Willow had a lovely stay with Ben and Valerie and was so well looked after while we were on holiday. We received regular updates and photos from them which put our minds at rest.

This is the second time we have used Petstay Glasgow and we would have no hesitation in recommending the service to anyone looking for a home from home stay for their precious pet. Jane arranged everything so professionally and matched us with lovely families on both occasions for Willow.

We can’t thank Ben, Valerie and Jane enough.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Yet another successful Petstay experience

We've been using Petstay for several years now and the quality of service is always excellent, both in terms of making the booking arrangements through Jane and the great care and attention our pup receives from her carer Ann.
Our dog can be quite nervous but when we get out the car and she realises she's going to stay Ann, her tail starts wagging and she's a happy girl, which makes leaving her so much easier!

January 26, 2026
Unprompted review

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