Petwell.co.uk Reviews 3,329

Very fast delivery and very good service 👍

Still haven’t received goods. First ones damaged by courier. Replacement taking ages. Clearly not prioritised delivery.

My only criticism would be that it took longer to arrive than I expected.Other than that fair price,easy to order.👍

Goid quality

Great product, delivered as promised

To be honest I was a little concerned having read the other reviews but the price was so good that I decided to take a chance. Delivery was as promised and like some of the other reviews they really need to look at their packaging but everything else was perfect. I'll definitely buy again

No hassle order and delivery process.

I made a mistake with my order,and am not technically minded. The customer care team were amazing!!

I have 4 cats, and 3 are fussy eaters, so the idea of buying in bulk saves me running to our local supermarket and paying over the odds for them.

service was good arrived on time and competitively priced

Great value and quick response to delivery query.

I ordered dog food from Petwell on 1st December, and the tracking showed it should be delivered by 4th December. However, the two bags of dog food never arrived. I sent multiple emails and did not receive a single response from either Petwell or DHL. I eventually had to contact PayPal to obtain a refund and buy the dog food from an alternative supplier.

Absolutely appalling service. Please avoid, especially if you rely on home delivery and cannot easily travel to get your pet supplies. Do not rely on them.

There was something wrong with the address label. It omitted the house name which meant that the delivery was returned to the distribution centre and delayed by a further 24 hours. I can send a photo of the label if you want it.

I ordered but never receive the confirmation and the order hasn’t been shipped in a week time.

My order of Cat food has not been delivered. The courier company, Evri, say the package was damaged and returned to Petwell. Petwell have ignored the situation and the website says they have fulfilled the order. Looks like I may have wasted my money for nothing.

I have have ordered two sacks of Harrington puppy food to be delivered. It should have been delivered on Wednesday 26th November. As of tonight, Monday the 8th December there is no sign of any food and no updated from DHL. Service from this company is very poor and this is now beyond ridiculous. I have since had to go out and purchase the food elsewhere so at the moment I am £50 plus out of pocket. Please Petwell, somebody get this sorted and give me a refund ASAP as I cannot afford to buy the food twice.

Our order was dispatched 28/11/25. Today is 8/12/25. I have sent emails, tried to call but they have been very busy and closed the phone lines. The emails I sent have not been read properly and given standard reply. I took out a subscription for a reason, so I don’t run out. They should be contacting courier and escalating. Instead they want us to wait even longer until 13/12/25. Totally unaccceptable. Very disappointed!,

Easy site to navigate round easily found what i was looking for & decent price too👍🏽

I have always found this company to have great products at great prices. I tend to buy mainly cat related stuff. It is always delivered quickly and well packaged.

Despite the stated 1-2 day delivery window, the order arrived after 5 days. I ordered two packages, but only one arrived. They are not responding to my messages. I strongly advise you to think twice before placing an order.